Text Groove - Inbound Message Encoding - Bell Canada – Incident details

All systems operational

Inbound Message Encoding - Bell Canada

Resolved
Degraded performance
Started over 2 years agoLasted 3 hours 43 minutes

Affected

Carrier-Side Message Delivery

Degraded performance from 11:41 AM to 3:24 PM, Operational from 2:56 PM to 3:24 PM

Canada Long Code

Degraded performance from 11:41 AM to 3:24 PM

Canada Short Code

Degraded performance from 11:41 AM to 2:56 PM, Operational from 2:56 PM to 3:24 PM

Canada Toll Free

Degraded performance from 11:41 AM to 2:56 PM, Operational from 2:56 PM to 3:24 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Thank you for your continued patience.

  • Monitoring
    UTC
    Monitoring

    We are currently seeing properly encoded MOs from Bell. Text Groove engineers continue to monitor for any further abnormalities. Thank you for your continued patience.

  • Update
    UTC
    Update

    Text Groove continues to observe message encoding issues for all SMS originating from Bell Canada's network. Relevant carrier teams continue to investigate. Thank you for your continued patience.

  • Investigating
    UTC
    Investigating

    Bell Canada is currently experiencing encoding issues for all SMS originating from their network. Relevant carrier teams are investigating this issue. Thank you for your patience.