Text Groove - Increased Error Rate - Atlanta Region – Incident details

Experiencing partially degraded performance

Increased Error Rate - Atlanta Region

Resolved
Degraded performance
Started about 2 years agoLasted 42 minutes

Affected

Text Groove Application

Degraded performance from 4:33 PM to 5:02 PM, Operational from 5:02 PM to 5:16 PM

Text Groove Authentication

Degraded performance from 4:33 PM to 5:02 PM, Operational from 5:02 PM to 5:16 PM

Text Groove API

Degraded performance from 4:33 PM to 5:02 PM, Operational from 5:02 PM to 5:16 PM

External Partners

Operational from 4:33 PM to 5:16 PM

Atlanta Cloud Hosting Provider

Operational from 4:33 PM to 5:16 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue has now been resolved. Thank you for your patience.

  • Monitoring
    UTC
    Monitoring
    Text Groove engineers have pushed a fix and are monitoring the results. Thank you for your patience.
  • Investigating
    UTC
    Investigating

    Text Groove has received reports of increased error rates for a subset of users hosted in our Atlanta region. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.