Text Groove - Increased Error Rate - Platform – Incident details

Experiencing partially degraded performance

Increased Error Rate - Platform

Resolved
Degraded performance
Started 9 days agoLasted about 6 hours

Affected

Text Groove Application

Degraded performance from 10:52 PM to 11:45 PM, Operational from 11:45 PM to 4:58 AM

Text Groove Authentication

Degraded performance from 10:52 PM to 11:45 PM, Operational from 11:45 PM to 4:58 AM

Text Groove API

Degraded performance from 10:52 PM to 11:45 PM, Operational from 11:45 PM to 4:58 AM

Updates
  • Resolved
    Resolved

    Our cloud security vendor has confirmed this incident has been fully resolved.

  • Monitoring
    Monitoring

    Text Groove engineers have pushed a fix that has mitigated this issue. We are continuing to monitor for any changes. Thank you for your patience.

  • Identified
    Identified

    Text Groove has identified the issue as linked to a false positive block by our cloud security partner. Some legitimate web app requests are being blocked and this is causing unexpected platform behaviour for a subset of users. Engineers have engaged our cloud security partner and are working towards a fix. Thank you for your patience.

  • Investigating
    Investigating

    Text Groove engineers are currently investigating an issue causing degraded platform performance and increased errors. Updates will be posted as they are available. Thank you for your patience.