Text Groove - Delivery Issue - USA and Canada 10DLC – Incident details

All systems operational

Delivery Issue - USA and Canada 10DLC

Resolved
Degraded performance
Started 7 months agoLasted 1 day

Affected

Carrier-Side Message Delivery

Degraded performance from 1:03 PM to 2:18 PM, Operational from 1:03 PM to 3:49 PM, Degraded performance from 2:18 PM to 2:47 PM

US Long Code

Degraded performance from 1:03 PM to 2:47 PM

Canada Long Code

Operational from 1:03 PM to 3:49 PM, Degraded performance from 3:49 PM to 2:47 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. If you experience any further inbound message discrepancies, please contact support@textgroove.com and our team will be happy to assist. Thank you for your patience.

  • Monitoring
    Monitoring

    Carrier engineers have deployed a fix and are now seeing services fully recover. They are monitoring as queues clear and messages are retried. Additional updates will be shared as they are available. Thank you for your continued patience.

  • Identified
    Identified

    Engineers at our messaging aggregator have now identified the issue causing inbound message delays and failures on US 10DLC as well as a subset of Canada 10DLC numbers. Carrier engineers continue to work on a fix. Thank you for your continued patience.

  • Update
    Update

    Text Groove engineers have engaged the upstream provider and are working on this issue. Inbound messages still appear to be impacted with some messages arriving blank. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC.

    Impact: Messages are arriving with no message content.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.