Text Groove - Delivery Issue - Inbound MMS - US and Canada 10DLC – Incident details

All systems operational

Delivery Issue - Inbound MMS - US and Canada 10DLC

Resolved
Degraded performance
Started 5 months agoLasted 3 days

Affected

Carrier-Side Message Delivery

Degraded performance from 11:36 PM to 7:36 PM

US Long Code

Degraded performance from 11:36 PM to 7:36 PM

Canada Long Code

Degraded performance from 11:36 PM to 7:36 PM

Updates
  • Resolved
    Resolved

    Upstream carrier engineers have resolved this issue. MMS messages are now flowing in both directions on the previously affected routes. If you continue to experience any issues with MMS, please contact support@textgroove.com

    Thank you for your patience and sorry for any inconvenience this issue may have caused.

  • Update
    Update

    Our upstream aggregator continues to work on a fix for this issue. Thank you for your continued patience.

  • Update
    Update

    Engineers at our upstream aggregation partner have begun implementing a fix for this issue. Some MMS is now being delivered. Further remediation is being implemented at this time and a full fix is expected before 8pm ET. Updates will continue to be shared as they are available.

  • Identified
    Identified

    Upstream carriers are continuing to work on a fix for this incident. They have identified the root cause and are working on implementing a fix. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove is investigating an issue affecting inbound MMS on some 10DLC routes. We have engaged our aggregation partner is and are investigating now.


    Impact: Inbound MMS Failures on a subset of 10DLC Routes

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.