Text Groove - Inbound Message Encoding - Bell Canada – Incident details

US Long Code experiencing degraded performance

Inbound Message Encoding - Bell Canada

Resolved
Degraded performance
Started 6 months agoLasted about 4 hours

Affected

Carrier-Side Message Delivery
Canada Long Code
Canada Short Code
Canada Toll Free
Updates
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your continued patience.

  • Monitoring
    Monitoring

    We are currently seeing properly encoded MOs from Bell. Text Groove engineers continue to monitor for any further abnormalities. Thank you for your continued patience.

  • Update
    Update

    Text Groove continues to observe message encoding issues for all SMS originating from Bell Canada's network. Relevant carrier teams continue to investigate. Thank you for your continued patience.

  • Investigating
    Investigating

    Bell Canada is currently experiencing encoding issues for all SMS originating from their network. Relevant carrier teams are investigating this issue. Thank you for your patience.