Text Groove - Increased Error Rate - Cloudflare – Incident details

All systems operational

Increased Error Rate - Cloudflare

Resolved
Degraded performance
Started 10 days agoLasted about 1 hour

Affected

Text Groove Application

Degraded performance from 7:58 PM to 8:18 PM, Operational from 8:18 PM to 9:02 PM

Text Groove Authentication

Degraded performance from 7:58 PM to 8:18 PM, Operational from 8:18 PM to 9:02 PM

Text Groove API

Degraded performance from 7:58 PM to 8:18 PM, Operational from 8:18 PM to 9:02 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are now seeing a drop in error rates and a return to normal traffic routing associated with a previous Cloudflare incident affecting connections to their datacenter in Western Canada. Our team is engaged with Cloudflare to determine a root cause and if any further action is required by our teams. Thank you for your patience.

  • Investigating
    Investigating
    Text Groove has received reports of increased error rates affecting a subset of users. These errors are originating from our cloud security provider, Cloudflare. Our engineering team is investigating. Thank you for your patience.