Text Groove - Delivery Issue - US Long Code - T Mobile – Incident details

All systems operational

Delivery Issue - US Long Code - T Mobile

Resolved
Operational
Started 22 days agoLasted 5 days

Affected

Carrier-Side Message Delivery

Degraded performance from 10:08 PM to 4:49 PM

US Long Code

Degraded performance from 10:08 PM to 4:49 PM

Updates
  • Resolved
    Resolved

    A fix has been deployed for the affected numbers. This issue is now resolved. Thank you for your patience.

  • Update
    Update

    Text Groove engineers have been advised that fix for the underlying issue is scheduled for 4/2/25 by T-Mobile's aggregation partner. We are continuing to engage with our partners to see if that can be expedited. Thank you for your continued patience.

  • Update
    Update

    Text Groove's upstream aggregator is continuing to escalate with T-Mobile on the issue and they are engaged with the relevant parties to work towards a repair.

    Impact: Periodic Inbound message delays and failures from T-Mobile to 10DLC codes.

    There is no ETR at this time. Thank you for your continued patience.

  • Update
    Update

    Text Groove's upstream aggregator is continuing to escalate with T-Mobile on the issue and they are engaged with the relevant parties. There is no ETR at this time. Thank you for your continued patience. This is limited to inbound messaging traffic from T-Mobile on US long code.

  • Identified
    Identified

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with US Long Code on T-Mobile.


    Impact: Inbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.