Text Groove - Delivery Issue - 10DLC SMS - Canada Inbound – Incident details

Cloudflare Workers experiencing degraded performance

Delivery Issue - 10DLC SMS - Canada Inbound

Resolved
Degraded performance
Started 13 days agoLasted about 7 hours

Affected

Text Groove Application

Degraded performance from 10:02 AM to 10:26 AM, Operational from 10:26 AM to 5:24 PM

Text Groove Authentication

Degraded performance from 10:02 AM to 10:26 AM, Operational from 10:26 AM to 5:24 PM

Text Groove API

Degraded performance from 10:02 AM to 10:26 AM, Operational from 10:26 AM to 5:24 PM

Carrier-Side Message Delivery

Degraded performance from 10:02 AM to 11:14 AM, Operational from 10:26 AM to 2:10 PM, Degraded performance from 11:14 AM to 11:41 AM, Operational from 11:41 AM to 12:55 PM, Degraded performance from 12:55 PM to 4:02 PM, Operational from 2:10 PM to 4:02 PM, Degraded performance from 4:02 PM to 5:24 PM, Operational from 4:02 PM to 5:24 PM

US Long Code

Degraded performance from 10:02 AM to 10:26 AM, Operational from 10:26 AM to 5:24 PM

US Short Code

Degraded performance from 10:02 AM to 10:26 AM, Operational from 10:26 AM to 5:24 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our upstream aggregator has implemented a fix and we are currently monitoring the result.

  • Update
    UTC
    Update

    Text Groove continues to escalate this issue with our upstream aggregator.

  • Update
    UTC
    Update

    Text Groove continues to escalate this issue with our upstream aggregator.

  • Update
    UTC
    Update

    Text Groove continues to escalate this issue with our upstream aggregator.

  • Update
    UTC
    Update

    Text Groove continues to escalate this issue with our aggregator. Please note that this issue is upstream from us and a wider industry-wide issue affecting multiple business messaging platforms. Thank you for your continued patience.

  • Update
    UTC
    Update

    Text Groove continues to escalate this issue with our upstream aggregator.

  • Identified
    UTC
    Identified

    Text Groove is aware of an issue affecting Inbound SMS on Canada SMS routes affecting a subset of customers. This issue is upstream at the aggregator and as such, we have escalated this with their team. They are investigating this issue further.

  • Investigating
    UTC
    Investigating

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.