Duration: 5 hours and 39 minutes

Affected Components: US Short Code, US Toll Free, US Long Code

Apr 28, 14:49:33 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with AT&T. **Impact:** Inbound and outbound message delays on AT&T. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Apr 28, 15:45:20 GMT+0
Investigating - We are working with our upstream partner to identify an issue with AT&T messaging on 10DLC routes. Thank you for your continued patience..

Apr 28, 19:12:58 GMT+0
Investigating - Text Groove continues to experience degraded message delivery between AT&T and US Long Codes. We have engaged our upstream messaging aggregator for a fix. Thank you for your continued patience..

Apr 28, 20:28:29 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 2 minutes

Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication

Apr 23, 14:29:56 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Apr 23, 14:51:32 GMT+0
Identified - Text Groove engineers are investigating an issue causing inbound message processing delays for some numbers. At this time, some inbound messaging may be delayed and queued. Thank you for your patience..

Apr 23, 15:16:27 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 23, 16:32:15 GMT+0
Resolved - This incident has been resolved..

Duration: 47 minutes

Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication

Apr 21, 17:08:05 GMT+0
Resolved - This incident has been resolved..

Apr 21, 16:21:13 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Apr 21, 16:27:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 6 hours and 33 minutes

Affected Components: Text Groove Application, Text Groove API

Apr 13, 20:15:48 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 13, 23:10:01 GMT+0
Resolved - This incident has been resolved..

Apr 13, 16:36:49 GMT+0
Investigating - Text Groove is currently experiencing various queuing delays across the platform. Our engineering team is actively working towards a fix. Some webhook notifications or inbound message processing may be delayed. Thank you for your patience..

Duration: 18 hours and 40 minutes

Affected Components: US Short Code, US Toll Free, US Long Code

Apr 9, 15:57:46 GMT+0
Investigating - Text Groove is aware of queuing delays affecting our New York data centre. **Impact:** Inbound and Outbound Message Delays- messages may arrive in batches or experience delays. Engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Apr 10, 10:37:35 GMT+0
Resolved - This incident has been resolved..

Apr 9, 19:22:44 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 6 hours and 3 minutes

Affected Components: Text Groove Application

Mar 16, 21:54:19 GMT+0
Resolved - This incident has been resolved. Thank you for your continued patience..

Mar 16, 15:51:24 GMT+0
Investigating - We are currently investigating an incident with --newline-- being displayed in Text Groove on some messages on line breaks. Our engineering team is investigating. Thank you for your patience..

Duration: 42 minutes

Affected Components: US Toll Free, Canada Toll Free

Mar 10, 10:37:05 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Inbound Toll-Free Messaging **Impact:** Inbound Messaging Delays on Toll-Free Numbers Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Mar 10, 11:05:51 GMT+0
Monitoring - Upstream carrier engineers have implemented a fix and are currently monitoring the result..

Mar 10, 11:18:54 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours and 27 minutes

Affected Components: , Canada Long Code, Text Groove Application, Text Groove API, Text Groove Authentication, US Short Code, US Toll Free, US Long Code, Canada Toll Free, Canada Short Code, Carrier-Side Message Delivery →

Mar 5, 20:23:39 GMT+0
Resolved - This incident has been resolved..

Mar 5, 11:56:59 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Mar 5, 12:37:38 GMT+0
Identified - We are continuing to work on a fix for this incident. This issue appears to be mostly be affecting users in the Midwest USA. **Impact**: Regional platform availability issues. Thank you for your continued patience..

Mar 5, 14:34:12 GMT+0
Monitoring - Text Groove engineers have implemented a fix and are currently monitoring the result. Thank you for your continued patience this morning..

Duration: 1 hour and 44 minutes

Affected Components: Text Groove Application

Feb 13, 16:44:58 GMT+0
Investigating - Text Groove engineers are investigating an incident where "Already Subscribed" messages are being sent to Text Club subscribers unintentionally. Our team is evaluating and investigating a root cause. Thank you for your patience..

Feb 13, 17:02:18 GMT+0
Identified - Text Groove engineers have identified the issue and have begun to rollback a breaking code change that is causing this issue. The root cause of this has been identified and a patch is being written to prevent this into the future. Thank you for your continued patience..

Feb 13, 18:29:24 GMT+0
Resolved - This code has been rolled back and a patch is now in testing. We are considering this incident fully resolved. Thank you for your patience..

Duration: 1 day, 1 hour and 44 minutes

Affected Components: US Short Code, US Toll Free, US Long Code

Jan 20, 17:01:36 GMT+0
Resolved - This incident has been resolved..

Jan 19, 15:17:20 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code, Toll-Free, and 10DLC on AT&T. **Impact:** Inbound and Outbound Message Delays. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Duration: 20 hours and 14 minutes

Affected Components: US Toll Free, US Short Code, US Long Code

Jan 14, 18:53:44 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with messaging on Verizon. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Jan 15, 15:07:27 GMT+0
Resolved - This incident has been resolved..

Duration: 2 days and 20 hours

Affected Components: Canada Long Code, US Long Code

Dec 30, 16:33:27 GMT+0
Identified - Upstream carriers are continuing to work on a fix for this incident. They have identified the root cause and are working on implementing a fix. Thank you for your continued patience..

Dec 30, 22:36:18 GMT+0
Identified - Engineers at our upstream aggregation partner have begun implementing a fix for this issue. Some MMS is now being delivered. Further remediation is being implemented at this time and a full fix is expected before 8pm ET. Updates will continue to be shared as they are available. .

Dec 31, 16:05:23 GMT+0
Identified - Our upstream aggregator continues to work on a fix for this issue. Thank you for your continued patience..

Jan 1, 19:36:33 GMT+0
Resolved - Upstream carrier engineers have resolved this issue. MMS messages are now flowing in both directions on the previously affected routes. If you continue to experience any issues with MMS, please contact [support@textgroove.com](mailto:support@textgroove.com) Thank you for your patience and sorry for any inconvenience this issue may have caused..

Dec 29, 23:36:49 GMT+0
Investigating - Text Groove is investigating an issue affecting inbound MMS on some 10DLC routes. We have engaged our aggregation partner is and are investigating now. **Impact:** Inbound MMS Failures on a subset of 10DLC Routes Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Duration: 2 hours and 2 minutes

Affected Components: US Long Code

Dec 9, 17:20:20 GMT+0
Investigating - Text Groove is investigating an upstream carrier delivery issue. At this time, Inbound Traffic from AT&T to Text Groove 10DLC Numbers is experiencing issues. **Impact:** Inbound Messages from AT&T to 10DLC Numbers Lost or Delayed Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Dec 9, 19:21:56 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 1 minute

Affected Components: US Toll Free, US Short Code, Canada Long Code, US Long Code, Canada Toll Free, Canada Short Code

Nov 24, 20:17:06 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC on Verizon Wireless. **Impact:** Inbound and Outbound Message Delays to and from Verizon Wireless Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Nov 24, 22:26:26 GMT+0
Monitoring - Carrier engineers have implemented a fix and are currently monitoring the result..

Nov 24, 23:17:57 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 24 minutes

Affected Components: Text Groove Application

Nov 24, 19:26:50 GMT+0
Identified - Text Groove engineers have identified a deliverability issue affecting outbound MMS messaging. **Impact:** Outbound MMS Message Delays / Failures Text Groove engineers are working on a solution for this issue. Updates will be posted as they are made available. Thank you for your patience..

Nov 24, 20:10:28 GMT+0
Monitoring - Text Groove engineers have implemented a fix and are currently monitoring the result. As the fix is rolled out, users are free to re-test outbound MMS messaging at this time. Another update will confirm a complete resolution of the issue. Thank you for your patience..

Nov 24, 20:50:46 GMT+0
Resolved - This incident has been resolved. If you continue to experience issues, please reach out to us at [support@textgroove.com](mailto:support@textgroove.com)..

Duration: 2 hours and 13 minutes

Affected Components: US Toll Free, US Long Code

Nov 19, 19:14:20 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Toll Free and Long Code SMS and MMS on T-Mobile. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Nov 19, 21:01:37 GMT+0
Monitoring - Upstream carrier engineers have implemented a fix and are currently monitoring the result..

Nov 19, 21:27:20 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 33 minutes

Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication

Nov 18, 14:23:53 GMT+0
Identified - Cloudflare is still working on a fix. While some parts of our system are operational, some parts are still offline. We are continuing to work with them to resolve the issue..

Nov 18, 14:51:46 GMT+0
Identified - Cloudflare has implemented a fix and we are starting to see improvements on our system. We will continue to provide updates as the system comes back online fully. Thank you for your patience..

Nov 18, 12:13:23 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform due to an issue with a third party. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Nov 18, 12:31:55 GMT+0
Identified - Text Groove has determined the issue to be with an upstream DNS/CDN provider. We are continuing to work with them to restore services..

Nov 18, 17:46:31 GMT+0
Resolved - Text Groove is no longer seeing any errors towards our systems..

Duration: 16 hours and 1 minute

Affected Components: Canada Long Code, US Long Code

Nov 5, 23:00:23 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC in USA and a subset of Canada. **Impact:** Inbound and Outbound Message Delays and Failures. Some inbound messages may be delayed or show up as blank. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Nov 5, 23:52:51 GMT+0
Investigating - Our upstream partner continues to investigate and work to mitigate an issue affecting message delivery on 10DLC in US and a subset of Canada. Inbound messages may be delayed or duplicated, and outbound messages may have errors. Thank you for your continued patience..

Nov 6, 00:11:45 GMT+0
Monitoring - Our upstream messaging aggregator has implemented a fix to mitigate this issue. They are monitoring as queues are processed and message delivery returns to real time. At this time, some inbound messaging may still be delayed. Thank you for your continued patience..

Nov 6, 15:01:49 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day, 1 hour and 45 minutes

Affected Components: Canada Long Code, US Long Code

Oct 29, 13:03:01 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC. **Impact:** Messages are arriving with no message content. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Oct 29, 14:18:44 GMT+0
Investigating - Text Groove engineers have engaged the upstream provider and are working on this issue. Inbound messages still appear to be impacted with some messages arriving blank. Thank you for your continued patience..

Oct 29, 15:49:29 GMT+0
Identified - Engineers at our messaging aggregator have now identified the issue causing inbound message delays and failures on US 10DLC as well as a subset of Canada 10DLC numbers. Carrier engineers continue to work on a fix. Thank you for your continued patience..

Oct 29, 20:01:17 GMT+0
Monitoring - Carrier engineers have deployed a fix and are now seeing services fully recover. They are monitoring as queues clear and messages are retried. Additional updates will be shared as they are available. Thank you for your continued patience..

Oct 30, 14:47:54 GMT+0
Resolved - This incident has been resolved. If you experience any further inbound message discrepancies, please contact [support@textgroove.com](mailto:support@textgroove.com) and our team will be happy to assist. Thank you for your patience..

Duration: 6 hours and 5 minutes

Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication

Oct 27, 22:52:57 GMT+0
Investigating - Text Groove engineers are currently investigating an issue causing degraded platform performance and increased errors. Updates will be posted as they are available. Thank you for your patience..

Oct 27, 23:45:34 GMT+0
Monitoring - Text Groove engineers have pushed a fix that has mitigated this issue. We are continuing to monitor for any changes. Thank you for your patience..

Oct 28, 04:58:25 GMT+0
Resolved - Our cloud security vendor has confirmed this incident has been fully resolved..

Oct 27, 23:27:35 GMT+0
Identified - Text Groove has identified the issue as linked to a false positive block by our cloud security partner. Some legitimate web app requests are being blocked and this is causing unexpected platform behaviour for a subset of users. Engineers have engaged our cloud security partner and are working towards a fix. Thank you for your patience..

Duration: 3 hours and 1 minute

Affected Components: Canada Long Code, Canada Short Code

Oct 22, 22:44:30 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with MMS on short code and long code in Canada. **Impact:** Inbound and Outbound MMS Delays and Failuree Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Oct 23, 01:45:16 GMT+0
Resolved - This incident has been resolved..

Duration: 23 hours and 26 minutes

Affected Components: Canada Short Code

Oct 15, 17:11:59 GMT+0
Resolved - This incident has been resolved..

Oct 14, 17:45:51 GMT+0
Investigating - Text Groove is currently experiencing an carrier-side outage with inbound messaging on the Bell network towards Canadian short codes. **Impact:** Inbound Message Failures from Bell Handsets towards Canadian Short Codes We have engaged our upstream carrier partners who are are investigating. Updates will be posted as they are made available. Thank you for your patience..

Oct 14, 18:25:48 GMT+0
Monitoring - We are no longer receiving any errors and it appears messages are routing correctly. We are monitoring and continue to confirm a full resolution with our messaging aggregation partner. Thank you for your continued patience..

Duration: 2 hours and 26 minutes

Affected Components: US Short Code, US Toll Free, US Long Code

Sep 29, 18:13:53 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Toll-Free, 10-DLC, and Short Code on T-Mobile **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Sep 29, 20:40:09 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours

Affected Components: US Toll Free, Canada Toll Free

Sep 4, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 4, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 4, 03:00:00 GMT+0
Identified - Text Groove has been informed that the industry Toll-Free messaging aggregator will be performing planned maintenance on their systems. During this time, customers may experience intermittent delays delivering messages to and from end-users. Thank you for your patience. **Start Time:** 2025-09-03 11:00 PM EDT **End Time:** 2025-09-04 3:00 AM EDT Impact: Clients may experience delayed or failed Toll Free inbound and outbound traffic towards the United States and Canada..

Duration: 11 days, 11 hours and 6 minutes

Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication

Aug 27, 00:43:00 GMT+0
Resolved - Text Groove engineers are now experiencing stable message delivery and platform. If you have experienced issues today, please test and confirm a resolution from your side. If you experience any further issues, please contact \[support@textgroove.com\](mailto:support@textgroove.com) and we will be happy to look into your specific issue further..

Aug 26, 19:29:08 GMT+0
Identified - Text Groove engineers continue to work on implementing a fix. Thank you for your continued patience. .

Aug 26, 18:08:47 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform affecting Canadian users. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Aug 26, 18:13:57 GMT+0
Identified - Text Groove engineers have identified the root cause of this issue and are working on applying a fix. Thank you for your patience..

Aug 26, 18:48:07 GMT+0
Identified - Text Groove engineers continue to investigate and are working on applying a fix. Thank you for your continued patience..

Aug 26, 20:35:39 GMT+0
Identified - Text Groove engineers are continuing to work on a fix for this incident. Thank you for your continued patience..

Aug 26, 21:40:34 GMT+0
Identified - Text Groove engineers continue to work on a permanent fix for the issue. At this time, we do not have an ETA for resolution. The issue stems from a networking issue previously experienced at our hosting company's datacenter in Toronto. **Impact:** Platform, API, and inbound messaging may be impacted in Canada. Thank you for your continued patience..

Aug 26, 22:33:34 GMT+0
Identified - Text Groove engineers are still working on a fix for the issues currently being experienced in our Toronto datacenter. We have engaged our hosting provider as their network is still degraded and our internal systems are experiencing periodic timeouts. Thank you for your continued patience..

Duration: 1 hour and 2 minutes

Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication

Aug 18, 21:58:38 GMT+0
Resolved - This incident has been resolved..

Aug 18, 20:56:13 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Aug 18, 21:14:41 GMT+0
Monitoring - Our vendor has implemented a fix for this issue. Normal platform behaviour should now be restored. If you continue to experience issues accessing the platform, please contact support@textgroove.com. Our team will continue to monitor this issue for a short period. Thank you for your patience as we investigate this..

Duration: 6 hours and 10 minutes

Affected Components: Atlanta Cloud Hosting Provider, Text Groove API, Text Groove Application

Apr 26, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 26, 05:33:39 GMT+0
Identified - System maintenance is still ongoing..

Apr 26, 07:32:56 GMT+0
Identified - Maintenance is still ongoing at this time..

Apr 26, 10:10:08 GMT+0
Completed - Maintenance completed. However, systems with Atlanta are having intermittent issues which are currently trying to be resolved by our service provider..

Apr 26, 04:00:00 GMT+0
Identified - On April 25 at approximately 9:00 PM PST, we will be performing a planned migration of our Atlanta region databases to a new backend system. During this maintenance window, all services in the Atlanta region will be temporarily unavailable, including: - Incoming and outgoing text messages - Platform access - API requests We estimate the maintenance will take approximately 2 hours to complete. Real-time updates will be provided on this status page throughout the migration. Once the migration is completed all messages received during this time will be processed when the new databases are online. We appreciate your understanding and patience as we work to enhance the performance and reliability of our systems..

Duration: 12 hours

Affected Components: Text Groove Application

Feb 7, 05:00:00 GMT+0
Identified - Text Groove will be performing important maintenance on our text clubs sending infrastructure this evening. While no impact is expected, please check the status of your Text Clubs sends after they are processed. If you experience any issues with your text clubs, please contact our support team by email at **support@textgroove.com**. **Start Time:** 02/07/2025 00:00 EST **End Time:** 02/07/2025 12:00 EST **Impact:** No Impact Expected.

Feb 7, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 7, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 4 hours

Affected Components: Text Groove Authentication, Text Groove Application, Text Groove API

Jan 31, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 31, 13:00:00 GMT+0
Identified - We will be performing essential maintenance on our internal communication tools and phone system. During the maintenance window, you may be unable to reach Text Groove by phone. If you require support during this time, our team would be pleased to assist you by email at [support@textgroove.com](mailto:support@textgroove.com)..

Jan 31, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: US Long Code

Jan 23, 07:00:00 GMT+0
Identified - Text Groove will be performing some essential maintenance on our US 10DLC message routing per the following schedule. **Start:** January 23, 2024 - 2:00am EST **End:** January 23, 2024 - 6:00am EST During this window, messages to and from a subset of US 10DLC long codes may be impacted..

Jan 23, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 23, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Canada Short Code, Canada Toll Free, Canada Long Code

Sep 3, 12:00:00 GMT+0
Identified - Our upstream partners have scheduled an upcoming maintenance window with their Rogers and Fido Canada connections. During the window we expect to see a brief delay in outbound messages. **Start Time:** 2024-09-03 08:00 ET **End Time:** 2024-09-03 09:00 ET **Impact:** Clients may observe delayed or failed outbound messages. Clients may also experience delayed inbound messages. We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly..

Sep 3, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 3, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.