tag:textgroovestatus.com,2005:/history Text Groove Status - Incident history 2026-09-15T04:00:00.000+00:00 Text Groove tag:textgroovestatus.com,2005:Maintenance/cmtlsoq5300zs0wqqazerdze6 2026-09-15T04:00:00.000+00:00 2026-09-03T17:24:30.445+00:00 Carrier Maintenance - 10DLC Routes Type: Maintenance

Affected Components: Canada Long Code, US Long Code

Sep 3, 17:24:30 GMT+0
Identified - Text Groove has been informed that our 10DLC aggregator will be performing maintenance on their systems. During this time, customers may experience intermittent delays delivering messages to and from end-users. Thank you for your patience..

]]> tag:textgroovestatus.com,2005:Incident/cmtk82y8v03p00wnwl59z92v4 2026-09-02T14:59:55.552+00:00 2026-09-02T14:59:55.552+00:00 Degraded Performance to App - Contact Capture Links Type: Incident

Duration: 33 minutes

Affected Components: Text Groove Application

Sep 2, 14:59:55 GMT+0
Investigating - Text Groove has received reports of degraded performance affecting the app, specifically related to an issue with Contact Capture links. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Sep 2, 15:33:25 GMT+0
Resolved - This incident has been resolved. Our engineering team determined that this was an isolated issue affecting a single client, and Contact Capture links were not impacted for the majority of customers. Thank you for your patience..

]]> tag:textgroovestatus.com,2005:Incident/cmtcs9q3a071d1mnnq8zqznn9 2026-08-28T10:02:54.665+00:00 2026-08-28T10:02:54.665+00:00 Delivery Issue - 10DLC SMS - Canada Inbound Type: Incident

Duration: 7 hours and 22 minutes

Affected Components: Canada Long Code, Text Groove API, US Short Code, US Toll Free, US Long Code, Canada Toll Free, Canada Short Code, Text Groove Application, Text Groove Authentication

Aug 28, 10:02:54 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Aug 28, 10:26:17 GMT+0
Identified - Text Groove is aware of an issue affecting Inbound SMS on Canada SMS routes affecting a subset of customers. This issue is upstream at the aggregator and as such, we have escalated this with their team. They are investigating this issue further..

Aug 28, 11:14:17 GMT+0
Identified - Text Groove continues to escalate this issue with our upstream aggregator..

Aug 28, 11:41:39 GMT+0
Identified - Text Groove continues to escalate this issue with our aggregator. Please note that this issue is upstream from us and a wider industry-wide issue affecting multiple business messaging platforms. Thank you for your continued patience..

Aug 28, 12:55:56 GMT+0
Identified - Text Groove continues to escalate this issue with our upstream aggregator..

Aug 28, 14:10:01 GMT+0
Identified - Text Groove continues to escalate this issue with our upstream aggregator..

Aug 28, 16:02:41 GMT+0
Identified - Text Groove continues to escalate this issue with our upstream aggregator..

Aug 28, 16:11:46 GMT+0
Monitoring - Our upstream aggregator has implemented a fix and we are currently monitoring the result..

Aug 28, 17:24:43 GMT+0
Resolved - This incident has been resolved..

]]> tag:textgroovestatus.com,2005:Incident/cmt33mdwx0bvu0zplz4lkadiz 2026-08-21T15:22:59.304+00:00 2026-08-21T15:22:59.304+00:00 Text Clubs Access Issue Type: Incident

Duration: 1 hour and 26 minutes

Affected Components: Text Groove API, Text Groove Application, Text Groove Authentication

Aug 21, 15:22:59 GMT+0
Investigating - Text Groove has received reports of issues accessing Text Clubs on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Aug 21, 15:51:10 GMT+0
Identified - The root cause of this issue has been identified. We are continuing to work on a fix for this incident..

Aug 21, 16:44:50 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 21, 16:49:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:textgroovestatus.com,2005:Incident/cmswbt7ai0wfw0kqx6vplfvt0 2026-08-16T21:37:53.296+00:00 2026-08-16T21:37:53.296+00:00 Delivery Issue - Canada Short & Long Code Type: Incident

Duration: 17 hours and 1 minute

Affected Components: Canada Long Code, Canada Short Code

Aug 16, 21:37:53 GMT+0
Identified - Text Groove has been notified of some upstream carrier delivery issues. Our upstream aggregator is currently experiencing platform issues that may result in delivery issues with Canada Long Code and Short Code. **Impact:** Inbound and Outbound Delays, Errors when Sending Messages Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Aug 17, 14:38:42 GMT+0
Resolved - This incident has been resolved..

]]> tag:textgroovestatus.com,2005:Maintenance/cmsq6znux00080ko0gy75r1oe 2026-08-12T16:00:00.000+00:00 2026-08-12T14:36:17.685+00:00 Emergency Maintenance - USA Short Code Type: Maintenance

Duration: 4 hours

Affected Components: US Short Code

Aug 12, 14:36:17 GMT+0
Identified - Our carrier partner is performing emergency maintenance today on US Short Code binds. There may be a short impact to live traffic during the maintenance window. Thanks for your patience..

Aug 12, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 12, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:textgroovestatus.com,2005:Incident/cmsdoliop03010zppkyzbo195 2026-08-03T20:28:10.218+00:00 2026-08-03T20:28:10.218+00:00 Delivery Issue - CANADA - Bell Type: Incident

Duration: 1 day and 36 minutes

Affected Components: Canada Long Code, Canada Toll Free, Canada Short Code

Aug 3, 20:28:10 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC, Short Code and Toll-Free on Bell. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Aug 3, 23:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 4, 21:04:04 GMT+0
Resolved - This incident has been resolved..

]]> tag:textgroovestatus.com,2005:Incident/cms3ub1ia02iz1cn2dg37zosl 2026-07-27T23:10:17.365+00:00 2026-07-27T23:10:17.365+00:00 Delivery Issue - USA - T-Mobile Type: Incident

Duration: 5 hours and 53 minutes

Affected Components: US Short Code, US Toll Free, US Long Code

Jul 27, 23:10:17 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Jul 28, 05:03:01 GMT+0
Resolved - This incident has been resolved..

]]> tag:textgroovestatus.com,2005:Incident/cmrv380cn02es0rs6zus29dr4 2026-07-21T20:09:56.916+00:00 2026-07-21T20:09:56.916+00:00 Increased Error Rate - Canada Users Type: Incident

Duration: 2 hours and 16 minutes

Affected Components: Text Groove API, Text Groove Application, Text Groove Authentication

Jul 21, 20:09:56 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform for a subset of users located in Canada. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Jul 21, 20:27:17 GMT+0
Monitoring - Text Groove engineers have implemented a fix. Service should now be restored to the affected users. Our team continues to monitor for stability. Thank you again for your continued patience..

Jul 21, 20:20:37 GMT+0
Identified - Text Groove engineers have identified the root cause of the issue affecting a subset of users in Toronto and are working on a fix. **IMPACT:** Platform availability for a small subset of Text Groove customers located in Canada. Thank you for your continued patience..

Jul 21, 22:25:53 GMT+0
Resolved - This incident has been resolved..

]]> tag:textgroovestatus.com,2005:Incident/cmrntnjw2019m0ro5pwpo2hhn 2026-07-16T18:07:42.650+00:00 2026-07-16T18:07:42.650+00:00 Delivery Issue - USA - T-Mobile Type: Incident

Duration: 5 hours and 6 minutes

Affected Components: US Short Code, US Toll Free, US Long Code

Jul 16, 18:07:42 GMT+0
Identified - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Jul 16, 23:13:34 GMT+0
Resolved - This incident has been resolved..

]]> tag:textgroovestatus.com,2005:Incident/cmrje9loj00o01apnauubnahb 2026-07-13T15:45:52.878+00:00 2026-07-13T15:45:52.878+00:00 Delivery Issue - USA - T-Mobile Type: Incident

Duration: 5 hours and 45 minutes

Affected Components: US Short Code, US Toll Free, US Long Code

Jul 13, 15:45:52 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Jul 13, 21:30:41 GMT+0
Resolved - This incident has been resolved..

]]> tag:textgroovestatus.com,2005:Incident/cmr15223300n010mownn2e1jr 2026-06-30T21:08:13.112+00:00 2026-06-30T21:08:13.112+00:00 Increased Error Rate Type: Incident

Duration: 37 minutes

Affected Components: Text Groove API, Text Groove Application, Text Groove Authentication

Jun 30, 21:08:13 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Jun 30, 21:44:58 GMT+0
Resolved - This incident has been resolved..

]]> tag:textgroovestatus.com,2005:Incident/cmqu2yttc02lh2jnzgoi3a21a 2026-06-25T22:35:20.018+00:00 2026-06-26T15:59:47.750+00:00 Delivery Issue - CA/US Short and Long Code Type: Incident

Duration: 17 hours and 24 minutes

Affected Components: Canada Long Code, US Short Code, US Long Code, Canada Short Code

Jun 26, 15:59:47 GMT+0
Resolved - This incident has been resolved..

Jun 25, 22:35:20 GMT+0
Identified - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Inbound and Outbound messages on Canadian Short Code, Long Code, and a subset of US Long Code. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Jun 26, 00:51:19 GMT+0
Monitoring - Upstream carrier engineers have implemented a fix and are currently monitoring the result..

]]> tag:textgroovestatus.com,2005:Incident/cmqs3zsz20aix2iqqvr8nwdrw 2026-06-24T13:28:32.854+00:00 2026-06-24T14:36:02.538+00:00 Increased Error Rate Type: Incident

Duration: 7 hours and 19 minutes

Affected Components: Text Groove API, Text Groove Application, Text Groove Authentication

Jun 24, 14:36:02 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 24, 20:47:56 GMT+0
Resolved - This incident has been resolved..

Jun 24, 13:28:32 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform affecting a subset of customers. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

]]> tag:textgroovestatus.com,2005:Incident/cmqfah7zz06562ik78eooum90 2026-06-15T14:09:02.852+00:00 2026-06-16T14:16:11.523+00:00 Minor Outage Type: Incident

Duration: 1 day and 7 minutes

Affected Components: Text Groove API, Text Groove Application, Text Groove Authentication

Jun 16, 14:16:11 GMT+0
Resolved - This incident has been resolved..

Jun 15, 14:09:02 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Jun 15, 14:18:28 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:textgroovestatus.com,2005:Incident/cmpoe460k04zcqmvdkp8ynt98 2026-05-27T18:21:05.483+00:00 2026-05-27T18:21:05.483+00:00 Delivery Issue - US TFN - Verizon Type: Incident

Duration: 20 hours and 59 minutes

Affected Components: US Toll Free

May 27, 18:21:05 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with TFN on Verizon. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

May 27, 19:20:26 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 28, 15:20:02 GMT+0
Resolved - This incident has been resolved..

]]> tag:textgroovestatus.com,2005:Incident/cmph4ozkn00ksqfmg0ku0bcsd 2026-05-22T16:22:57.533+00:00 2026-05-22T17:12:53.059+00:00 Increased Error Rate - Toronto Datacenter Type: Incident

Duration: 2 hours and 14 minutes

Affected Components: Text Groove API, Text Groove Application, Text Groove Authentication

May 22, 17:12:53 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Thank you for your continued patience..

May 22, 18:37:00 GMT+0
Resolved - This incident has been resolved..

May 22, 16:22:57 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform affecting a subset of users in the Toronto region. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

]]> tag:textgroovestatus.com,2005:Incident/cmoiqsf3l001dsu6fot24qopp 2026-04-28T14:49:33.051+00:00 2026-04-28T14:49:33.051+00:00 Delivery Issue - USA - AT&T Type: Incident

Duration: 5 hours and 39 minutes

Affected Components: US Short Code, US Toll Free, US Long Code

Apr 28, 14:49:33 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with AT&T. **Impact:** Inbound and outbound message delays on AT&T. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Apr 28, 15:45:20 GMT+0
Investigating - We are working with our upstream partner to identify an issue with AT&T messaging on 10DLC routes. Thank you for your continued patience..

Apr 28, 19:12:58 GMT+0
Investigating - Text Groove continues to experience degraded message delivery between AT&T and US Long Codes. We have engaged our upstream messaging aggregator for a fix. Thank you for your continued patience..

Apr 28, 20:28:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:textgroovestatus.com,2005:Incident/cmobkvxxw001at3ue6it2uyn4 2026-04-23T14:29:56.529+00:00 2026-04-23T14:29:56.529+00:00 Inbound Message Processing Delays Type: Incident

Duration: 2 hours and 2 minutes

Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication

Apr 23, 14:29:56 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Apr 23, 14:51:32 GMT+0
Identified - Text Groove engineers are investigating an issue causing inbound message processing delays for some numbers. At this time, some inbound messaging may be delayed and queued. Thank you for your patience..

Apr 23, 15:16:27 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 23, 16:32:15 GMT+0
Resolved - This incident has been resolved..

]]> tag:textgroovestatus.com,2005:Incident/cmo8tzcwa005u2ixocpmejvo5 2026-04-21T16:21:13.838+00:00 2026-04-21T17:08:05.687+00:00 Increased Error Rate Type: Incident

Duration: 47 minutes

Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication

Apr 21, 17:08:05 GMT+0
Resolved - This incident has been resolved..

Apr 21, 16:21:13 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Apr 21, 16:27:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:textgroovestatus.com,2005:Incident/cmnxf0l7d027qoz3zacx7qf3q 2026-04-13T16:36:49.108+00:00 2026-04-13T20:15:48.406+00:00 Various Queuing Delays Type: Incident

Duration: 6 hours and 33 minutes

Affected Components: Text Groove Application, Text Groove API

Apr 13, 20:15:48 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 13, 23:10:01 GMT+0
Resolved - This incident has been resolved..

Apr 13, 16:36:49 GMT+0
Investigating - Text Groove is currently experiencing various queuing delays across the platform. Our engineering team is actively working towards a fix. Some webhook notifications or inbound message processing may be delayed. Thank you for your patience..

]]> tag:textgroovestatus.com,2005:Incident/cmnrnuyqw01cva4gky3dgeqkn 2026-04-09T15:57:46.222+00:00 2026-04-09T15:57:46.222+00:00 Delivery Issue - USA - New York (NY) Data Centre Type: Incident

Duration: 18 hours and 40 minutes

Affected Components: US Short Code, US Toll Free, US Long Code

Apr 9, 15:57:46 GMT+0
Investigating - Text Groove is aware of queuing delays affecting our New York data centre. **Impact:** Inbound and Outbound Message Delays- messages may arrive in batches or experience delays. Engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Apr 10, 10:37:35 GMT+0
Resolved - This incident has been resolved..

Apr 9, 19:22:44 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:textgroovestatus.com,2005:Incident/cmmtd2ci2000lwaeapzqk0f4q 2026-03-16T15:51:24.870+00:00 2026-03-16T21:54:19.398+00:00 --newline-- Display Issue Type: Incident

Duration: 6 hours and 3 minutes

Affected Components: Text Groove Application

Mar 16, 21:54:19 GMT+0
Resolved - This incident has been resolved. Thank you for your continued patience..

Mar 16, 15:51:24 GMT+0
Investigating - We are currently investigating an incident with --newline-- being displayed in Text Groove on some messages on line breaks. Our engineering team is investigating. Thank you for your patience..

]]> tag:textgroovestatus.com,2005:Incident/cmmkh6zy4011djrhkdumf7d4g 2026-03-10T10:37:05.446+00:00 2026-03-10T10:37:05.446+00:00 Delivery Issue - Inbound Toll-Free Messaging Type: Incident

Duration: 42 minutes

Affected Components: US Toll Free, Canada Toll Free

Mar 10, 10:37:05 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Inbound Toll-Free Messaging **Impact:** Inbound Messaging Delays on Toll-Free Numbers Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

Mar 10, 11:05:51 GMT+0
Monitoring - Upstream carrier engineers have implemented a fix and are currently monitoring the result..

Mar 10, 11:18:54 GMT+0
Resolved - This incident has been resolved..

]]> tag:textgroovestatus.com,2005:Incident/cmmdeuhrw099j47qosi7tmf9w 2026-03-05T11:56:59.369+00:00 2026-03-05T20:23:39.982+00:00 Increased Error Rate Type: Incident

Duration: 8 hours and 27 minutes

Affected Components: , Canada Long Code, Text Groove Application, Text Groove API, Text Groove Authentication, US Short Code, US Toll Free, US Long Code, Canada Toll Free, Canada Short Code, Carrier-Side Message Delivery →

Mar 5, 20:23:39 GMT+0
Resolved - This incident has been resolved..

Mar 5, 11:56:59 GMT+0
Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..

Mar 5, 12:37:38 GMT+0
Identified - We are continuing to work on a fix for this incident. This issue appears to be mostly be affecting users in the Midwest USA. **Impact**: Regional platform availability issues. Thank you for your continued patience..

Mar 5, 14:34:12 GMT+0
Monitoring - Text Groove engineers have implemented a fix and are currently monitoring the result. Thank you for your continued patience this morning..

]]> tag:textgroovestatus.com,2005:Incident/cmll4btm7023b135rbzwl7obx 2026-02-13T16:44:58.645+00:00 2026-02-13T16:44:58.645+00:00 Unintended "Already Subscribed" Automatic Reply Being Sent Type: Incident

Duration: 1 hour and 44 minutes

Affected Components: Text Groove Application

Feb 13, 16:44:58 GMT+0
Investigating - Text Groove engineers are investigating an incident where "Already Subscribed" messages are being sent to Text Club subscribers unintentionally. Our team is evaluating and investigating a root cause. Thank you for your patience..

Feb 13, 17:02:18 GMT+0
Identified - Text Groove engineers have identified the issue and have begun to rollback a breaking code change that is causing this issue. The root cause of this has been identified and a patch is being written to prevent this into the future. Thank you for your continued patience..

Feb 13, 18:29:24 GMT+0
Resolved - This code has been rolled back and a patch is now in testing. We are considering this incident fully resolved. Thank you for your patience..

]]> tag:textgroovestatus.com,2005:Incident/cmklb6tu802rxetvcpyu38z0n 2026-01-19T15:17:20.694+00:00 2026-01-20T17:01:36.103+00:00 Delivery Issue - USA - AT&T Type: Incident

Duration: 1 day, 1 hour and 44 minutes

Affected Components: US Short Code, US Toll Free, US Long Code

Jan 20, 17:01:36 GMT+0
Resolved - This incident has been resolved..

Jan 19, 15:17:20 GMT+0
Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code, Toll-Free, and 10DLC on AT&T. **Impact:** Inbound and Outbound Message Delays. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..

]]> tag:textgroovestatus.com,2005:Maintenance/cme3ftlyo00ewfntrobi4h8ow 2025-09-04T03:00:00.000+00:00 2025-09-04T03:00:01.000+00:00 Carrier Maintenance - Toll-Free SMS & MMS Type: Maintenance

Duration: 4 hours

Affected Components: US Toll Free, Canada Toll Free

Sep 4, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 4, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 4, 03:00:00 GMT+0
Identified - Text Groove has been informed that the industry Toll-Free messaging aggregator will be performing planned maintenance on their systems. During this time, customers may experience intermittent delays delivering messages to and from end-users. Thank you for your patience. **Start Time:** 2025-09-03 11:00 PM EDT **End Time:** 2025-09-04 3:00 AM EDT Impact: Clients may experience delayed or failed Toll Free inbound and outbound traffic towards the United States and Canada..

]]> tag:textgroovestatus.com,2005:Maintenance/cm8wj69m2001prjwrjuoraqwk 2025-04-26T04:00:00.000+00:00 2025-04-26T04:00:01.000+00:00 Scheduled Maintenance Notice April 25th, 2025 – Atlanta Region Type: Maintenance

Duration: 6 hours and 10 minutes

Affected Components: Atlanta Cloud Hosting Provider, Text Groove API, Text Groove Application

Apr 26, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 26, 05:33:39 GMT+0
Identified - System maintenance is still ongoing..

Apr 26, 07:32:56 GMT+0
Identified - Maintenance is still ongoing at this time..

Apr 26, 10:10:08 GMT+0
Completed - Maintenance completed. However, systems with Atlanta are having intermittent issues which are currently trying to be resolved by our service provider..

Apr 26, 04:00:00 GMT+0
Identified - On April 25 at approximately 9:00 PM PST, we will be performing a planned migration of our Atlanta region databases to a new backend system. During this maintenance window, all services in the Atlanta region will be temporarily unavailable, including: - Incoming and outgoing text messages - Platform access - API requests We estimate the maintenance will take approximately 2 hours to complete. Real-time updates will be provided on this status page throughout the migration. Once the migration is completed all messages received during this time will be processed when the new databases are online. We appreciate your understanding and patience as we work to enhance the performance and reliability of our systems..

]]> tag:textgroovestatus.com,2005:Maintenance/cm6tphfgh00cbkut78v2v97ds 2025-02-07T05:00:00.000+00:00 2025-02-07T05:00:00.000+00:00 Text Clubs Sending Infrastructure Type: Maintenance

Duration: 12 hours

Affected Components: Text Groove Application

Feb 7, 05:00:00 GMT+0
Identified - Text Groove will be performing important maintenance on our text clubs sending infrastructure this evening. While no impact is expected, please check the status of your Text Clubs sends after they are processed. If you experience any issues with your text clubs, please contact our support team by email at **support@textgroove.com**. **Start Time:** 02/07/2025 00:00 EST **End Time:** 02/07/2025 12:00 EST **Impact:** No Impact Expected.

Feb 7, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 7, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:textgroovestatus.com,2005:Maintenance/cm6jn5lpt00087xlg24js9j3x 2025-01-31T13:00:00.000+00:00 2025-01-31T13:00:01.000+00:00 Text Groove Company Toll-Free Number Type: Maintenance

Duration: 4 hours

Affected Components: Text Groove Authentication, Text Groove Application, Text Groove API

Jan 31, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 31, 13:00:00 GMT+0
Identified - We will be performing essential maintenance on our internal communication tools and phone system. During the maintenance window, you may be unable to reach Text Groove by phone. If you require support during this time, our team would be pleased to assist you by email at [support@textgroove.com](mailto:support@textgroove.com)..

Jan 31, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:textgroovestatus.com,2005:Maintenance/cm5zm979c00475z787pe1qzyc 2025-01-23T07:00:00.000+00:00 2025-01-23T07:00:00.000+00:00 Text Groove - US 10DLC Maintenance Type: Maintenance

Duration: 4 hours

Affected Components: US Long Code

Jan 23, 07:00:00 GMT+0
Identified - Text Groove will be performing some essential maintenance on our US 10DLC message routing per the following schedule. **Start:** January 23, 2024 - 2:00am EST **End:** January 23, 2024 - 6:00am EST During this window, messages to and from a subset of US 10DLC long codes may be impacted..

Jan 23, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 23, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:textgroovestatus.com,2005:Maintenance/cm044x38l002e26onpapfl8tm 2024-09-03T12:00:00.000+00:00 2024-09-03T12:00:00.000+00:00 External Connectivity - Rogers Wireless Type: Maintenance

Duration: 1 hour

Affected Components: Canada Short Code, Canada Toll Free, Canada Long Code

Sep 3, 12:00:00 GMT+0
Identified - Our upstream partners have scheduled an upcoming maintenance window with their Rogers and Fido Canada connections. During the window we expect to see a brief delay in outbound messages. **Start Time:** 2024-09-03 08:00 ET **End Time:** 2024-09-03 09:00 ET **Impact:** Clients may observe delayed or failed outbound messages. Clients may also experience delayed inbound messages. We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly..

Sep 3, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 3, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

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