Text Groove Status - Incident history https://textgroovestatus.com Text Groove Tue, 10 Mar 2026 10:37:05 +0000 Delivery Issue - Inbound Toll-Free Messaging Type: Incident Duration: 42 minutes Affected Components: US Toll Free, Canada Toll Free Mar 10, 10:37:05 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Inbound Toll-Free Messaging **Impact:** Inbound Messaging Delays on Toll-Free Numbers Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Mar 10, 11:05:51 GMT+0 - Monitoring - Upstream carrier engineers have implemented a fix and are currently monitoring the result. Mar 10, 11:18:54 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 42 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>10:37:05</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Inbound Toll-Free Messaging **Impact:** Inbound Messaging Delays on Toll-Free Numbers Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>11:05:51</var> GMT+0</small><br><strong>Monitoring</strong> - Upstream carrier engineers have implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>11:18:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 10 Mar 2026 10:37:05 +0000 https://textgroovestatus.com/incident/cmmkh6zy4011djrhkdumf7d4g https://textgroovestatus.com/incident/cmmkh6zy4011djrhkdumf7d4g Increased Error Rate Type: Incident Duration: 8 hours and 27 minutes Affected Components: , Canada Long Code, Text Groove Application, Text Groove API, Text Groove Authentication, US Short Code, US Toll Free, US Long Code, Canada Toll Free, Canada Short Code, Carrier-Side Message Delivery → Mar 5, 20:23:39 GMT+0 - Resolved - This incident has been resolved. Mar 5, 11:56:59 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Mar 5, 12:37:38 GMT+0 - Identified - We are continuing to work on a fix for this incident. This issue appears to be mostly be affecting users in the Midwest USA. **Impact**: Regional platform availability issues. Thank you for your continued patience. Mar 5, 14:34:12 GMT+0 - Monitoring - Text Groove engineers have implemented a fix and are currently monitoring the result. Thank you for your continued patience this morning. Type: Incident

Duration: 8 hours and 27 minutes

Affected Components: , , , , , , , , ,

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:23:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:56:59</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:37:38</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. This issue appears to be mostly be affecting users in the Midwest USA. **Impact**: Regional platform availability issues. Thank you for your continued patience..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:34:12</var> GMT+0</small><br><strong>Monitoring</strong> - Text Groove engineers have implemented a fix and are currently monitoring the result. Thank you for your continued patience this morning..</p> ]]> Thu, 5 Mar 2026 11:56:59 +0000 https://textgroovestatus.com/incident/cmmdeuhrw099j47qosi7tmf9w https://textgroovestatus.com/incident/cmmdeuhrw099j47qosi7tmf9w Unintended "Already Subscribed" Automatic Reply Being Sent Type: Incident Duration: 1 hour and 44 minutes Affected Components: Text Groove Application Feb 13, 16:44:58 GMT+0 - Investigating - Text Groove engineers are investigating an incident where "Already Subscribed" messages are being sent to Text Club subscribers unintentionally. Our team is evaluating and investigating a root cause. Thank you for your patience. Feb 13, 17:02:18 GMT+0 - Identified - Text Groove engineers have identified the issue and have begun to rollback a breaking code change that is causing this issue. The root cause of this has been identified and a patch is being written to prevent this into the future. Thank you for your continued patience. Feb 13, 18:29:24 GMT+0 - Resolved - This code has been rolled back and a patch is now in testing. We are considering this incident fully resolved. Thank you for your patience. Type: Incident

Duration: 1 hour and 44 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>16:44:58</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove engineers are investigating an incident where "Already Subscribed" messages are being sent to Text Club subscribers unintentionally. Our team is evaluating and investigating a root cause. Thank you for your patience..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>17:02:18</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers have identified the issue and have begun to rollback a breaking code change that is causing this issue. The root cause of this has been identified and a patch is being written to prevent this into the future. Thank you for your continued patience..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>18:29:24</var> GMT+0</small><br><strong>Resolved</strong> - This code has been rolled back and a patch is now in testing. We are considering this incident fully resolved. Thank you for your patience..</p> ]]> Fri, 13 Feb 2026 16:44:58 +0000 https://textgroovestatus.com/incident/cmll4btm7023b135rbzwl7obx https://textgroovestatus.com/incident/cmll4btm7023b135rbzwl7obx Delivery Issue - USA - AT&T Type: Incident Duration: 1 day, 1 hour and 44 minutes Affected Components: US Short Code, US Toll Free, US Long Code Jan 20, 17:01:36 GMT+0 - Resolved - This incident has been resolved. Jan 19, 15:17:20 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code, Toll-Free, and 10DLC on AT&T. **Impact:** Inbound and Outbound Message Delays. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Type: Incident

Duration: 1 day, 1 hour and 44 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>17:01:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>15:17:20</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code, Toll-Free, and 10DLC on AT&T. **Impact:** Inbound and Outbound Message Delays. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> ]]> Mon, 19 Jan 2026 15:17:20 +0000 https://textgroovestatus.com/incident/cmklb6tu802rxetvcpyu38z0n https://textgroovestatus.com/incident/cmklb6tu802rxetvcpyu38z0n Delivery Issue - USA - Verizon Type: Incident Duration: 20 hours and 14 minutes Affected Components: US Toll Free, US Short Code, US Long Code Jan 14, 18:53:44 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with messaging on Verizon. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Jan 15, 15:07:27 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 hours and 14 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>18:53:44</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with messaging on Verizon. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>15:07:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 14 Jan 2026 18:53:44 +0000 https://textgroovestatus.com/incident/cmkedpul302ecrla9ms9yplh7 https://textgroovestatus.com/incident/cmkedpul302ecrla9ms9yplh7 Delivery Issue - Inbound MMS - US and Canada 10DLC Type: Incident Duration: 2 days and 20 hours Affected Components: Canada Long Code, US Long Code Dec 30, 16:33:27 GMT+0 - Identified - Upstream carriers are continuing to work on a fix for this incident. They have identified the root cause and are working on implementing a fix. Thank you for your continued patience. Dec 30, 22:36:18 GMT+0 - Identified - Engineers at our upstream aggregation partner have begun implementing a fix for this issue. Some MMS is now being delivered. Further remediation is being implemented at this time and a full fix is expected before 8pm ET. Updates will continue to be shared as they are available. Dec 31, 16:05:23 GMT+0 - Identified - Our upstream aggregator continues to work on a fix for this issue. Thank you for your continued patience. Jan 1, 19:36:33 GMT+0 - Resolved - Upstream carrier engineers have resolved this issue. MMS messages are now flowing in both directions on the previously affected routes. If you continue to experience any issues with MMS, please contact [support@textgroove.com](mailto:support@textgroove.com) Thank you for your patience and sorry for any inconvenience this issue may have caused. Dec 29, 23:36:49 GMT+0 - Investigating - Text Groove is investigating an issue affecting inbound MMS on some 10DLC routes. We have engaged our aggregation partner is and are investigating now. **Impact:** Inbound MMS Failures on a subset of 10DLC Routes Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Type: Incident

Duration: 2 days and 20 hours

Affected Components: ,

<p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>16:33:27</var> GMT+0</small><br><strong>Identified</strong> - Upstream carriers are continuing to work on a fix for this incident. They have identified the root cause and are working on implementing a fix. Thank you for your continued patience..</p> <p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>22:36:18</var> GMT+0</small><br><strong>Identified</strong> - Engineers at our upstream aggregation partner have begun implementing a fix for this issue. Some MMS is now being delivered. Further remediation is being implemented at this time and a full fix is expected before 8pm ET. Updates will continue to be shared as they are available. .</p> <p><small>Dec <var data-var='date'> 31</var>, <var data-var='time'>16:05:23</var> GMT+0</small><br><strong>Identified</strong> - Our upstream aggregator continues to work on a fix for this issue. Thank you for your continued patience..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>19:36:33</var> GMT+0</small><br><strong>Resolved</strong> - Upstream carrier engineers have resolved this issue. MMS messages are now flowing in both directions on the previously affected routes. If you continue to experience any issues with MMS, please contact [support@textgroove.com](mailto:support@textgroove.com) Thank you for your patience and sorry for any inconvenience this issue may have caused..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>23:36:49</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove is investigating an issue affecting inbound MMS on some 10DLC routes. We have engaged our aggregation partner is and are investigating now. **Impact:** Inbound MMS Failures on a subset of 10DLC Routes Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> ]]> Mon, 29 Dec 2025 23:36:49 +0000 https://textgroovestatus.com/incident/cmjrss9rh01wnn4k5s9nyc7tb https://textgroovestatus.com/incident/cmjrss9rh01wnn4k5s9nyc7tb Delivery Issue - USA AT&T - Inbound to 10DLC Type: Incident Duration: 2 hours and 2 minutes Affected Components: US Long Code Dec 9, 17:20:20 GMT+0 - Investigating - Text Groove is investigating an upstream carrier delivery issue. At this time, Inbound Traffic from AT&T to Text Groove 10DLC Numbers is experiencing issues. **Impact:** Inbound Messages from AT&T to 10DLC Numbers Lost or Delayed Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Dec 9, 19:21:56 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 2 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>17:20:20</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove is investigating an upstream carrier delivery issue. At this time, Inbound Traffic from AT&T to Text Groove 10DLC Numbers is experiencing issues. **Impact:** Inbound Messages from AT&T to 10DLC Numbers Lost or Delayed Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>19:21:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 9 Dec 2025 17:20:20 +0000 https://textgroovestatus.com/incident/cmiyuj32r01f913t86iw6j84d https://textgroovestatus.com/incident/cmiyuj32r01f913t86iw6j84d Delivery Issue - USA - Verizon Wireless Type: Incident Duration: 3 hours and 1 minute Affected Components: US Toll Free, US Short Code, Canada Long Code, US Long Code, Canada Toll Free, Canada Short Code Nov 24, 20:17:06 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC on Verizon Wireless. **Impact:** Inbound and Outbound Message Delays to and from Verizon Wireless Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Nov 24, 22:26:26 GMT+0 - Monitoring - Carrier engineers have implemented a fix and are currently monitoring the result. Nov 24, 23:17:57 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 1 minute

Affected Components: , , , , ,

<p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>20:17:06</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC on Verizon Wireless. **Impact:** Inbound and Outbound Message Delays to and from Verizon Wireless Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>22:26:26</var> GMT+0</small><br><strong>Monitoring</strong> - Carrier engineers have implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>23:17:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 24 Nov 2025 20:17:06 +0000 https://textgroovestatus.com/incident/cmidl8mar00oz1wwo9ob281hm https://textgroovestatus.com/incident/cmidl8mar00oz1wwo9ob281hm MMS Delivery Issue - USA & Canada - Text Groove Type: Incident Duration: 1 hour and 24 minutes Affected Components: Text Groove Application Nov 24, 19:26:50 GMT+0 - Identified - Text Groove engineers have identified a deliverability issue affecting outbound MMS messaging. **Impact:** Outbound MMS Message Delays / Failures Text Groove engineers are working on a solution for this issue. Updates will be posted as they are made available. Thank you for your patience. Nov 24, 20:10:28 GMT+0 - Monitoring - Text Groove engineers have implemented a fix and are currently monitoring the result. As the fix is rolled out, users are free to re-test outbound MMS messaging at this time. Another update will confirm a complete resolution of the issue. Thank you for your patience. Nov 24, 20:50:46 GMT+0 - Resolved - This incident has been resolved. If you continue to experience issues, please reach out to us at [support@textgroove.com](mailto:support@textgroove.com). Type: Incident

Duration: 1 hour and 24 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>19:26:50</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers have identified a deliverability issue affecting outbound MMS messaging. **Impact:** Outbound MMS Message Delays / Failures Text Groove engineers are working on a solution for this issue. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>20:10:28</var> GMT+0</small><br><strong>Monitoring</strong> - Text Groove engineers have implemented a fix and are currently monitoring the result. As the fix is rolled out, users are free to re-test outbound MMS messaging at this time. Another update will confirm a complete resolution of the issue. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>20:50:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. If you continue to experience issues, please reach out to us at [support@textgroove.com](mailto:support@textgroove.com)..</p> ]]> Mon, 24 Nov 2025 19:26:50 +0000 https://textgroovestatus.com/incident/cmidjfz43003hk0lxq0pzvznl https://textgroovestatus.com/incident/cmidjfz43003hk0lxq0pzvznl Delivery Issue - US - T-Mobile Type: Incident Duration: 2 hours and 13 minutes Affected Components: US Toll Free, US Long Code Nov 19, 19:14:20 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Toll Free and Long Code SMS and MMS on T-Mobile. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Nov 19, 21:01:37 GMT+0 - Monitoring - Upstream carrier engineers have implemented a fix and are currently monitoring the result. Nov 19, 21:27:20 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 13 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>19:14:20</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Toll Free and Long Code SMS and MMS on T-Mobile. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>21:01:37</var> GMT+0</small><br><strong>Monitoring</strong> - Upstream carrier engineers have implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>21:27:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 19 Nov 2025 19:14:20 +0000 https://textgroovestatus.com/incident/cmi6dsn50060xhqzho1oymvkk https://textgroovestatus.com/incident/cmi6dsn50060xhqzho1oymvkk Platform Availability Type: Incident Duration: 5 hours and 33 minutes Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication Nov 18, 14:23:53 GMT+0 - Identified - Cloudflare is still working on a fix. While some parts of our system are operational, some parts are still offline. We are continuing to work with them to resolve the issue. Nov 18, 14:51:46 GMT+0 - Identified - Cloudflare has implemented a fix and we are starting to see improvements on our system. We will continue to provide updates as the system comes back online fully. Thank you for your patience. Nov 18, 12:13:23 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform due to an issue with a third party. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Nov 18, 12:31:55 GMT+0 - Identified - Text Groove has determined the issue to be with an upstream DNS/CDN provider. We are continuing to work with them to restore services. Nov 18, 17:46:31 GMT+0 - Resolved - Text Groove is no longer seeing any errors towards our systems. Type: Incident

Duration: 5 hours and 33 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:23:53</var> GMT+0</small><br><strong>Identified</strong> - Cloudflare is still working on a fix. While some parts of our system are operational, some parts are still offline. We are continuing to work with them to resolve the issue..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:51:46</var> GMT+0</small><br><strong>Identified</strong> - Cloudflare has implemented a fix and we are starting to see improvements on our system. We will continue to provide updates as the system comes back online fully. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:13:23</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform due to an issue with a third party. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:31:55</var> GMT+0</small><br><strong>Identified</strong> - Text Groove has determined the issue to be with an upstream DNS/CDN provider. We are continuing to work with them to restore services..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>17:46:31</var> GMT+0</small><br><strong>Resolved</strong> - Text Groove is no longer seeing any errors towards our systems..</p> ]]> Tue, 18 Nov 2025 12:13:23 +0000 https://textgroovestatus.com/incident/cmi4jbgvy01wq12ltudui74sm https://textgroovestatus.com/incident/cmi4jbgvy01wq12ltudui74sm Delivery Issue - USA and Canada 10DLC Long Code Type: Incident Duration: 16 hours and 1 minute Affected Components: Canada Long Code, US Long Code Nov 5, 23:00:23 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC in USA and a subset of Canada. **Impact:** Inbound and Outbound Message Delays and Failures. Some inbound messages may be delayed or show up as blank. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Nov 5, 23:52:51 GMT+0 - Investigating - Our upstream partner continues to investigate and work to mitigate an issue affecting message delivery on 10DLC in US and a subset of Canada. Inbound messages may be delayed or duplicated, and outbound messages may have errors. Thank you for your continued patience. Nov 6, 00:11:45 GMT+0 - Monitoring - Our upstream messaging aggregator has implemented a fix to mitigate this issue. They are monitoring as queues are processed and message delivery returns to real time. At this time, some inbound messaging may still be delayed. Thank you for your continued patience. Nov 6, 15:01:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 hours and 1 minute

Affected Components: ,

<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>23:00:23</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC in USA and a subset of Canada. **Impact:** Inbound and Outbound Message Delays and Failures. Some inbound messages may be delayed or show up as blank. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>23:52:51</var> GMT+0</small><br><strong>Investigating</strong> - Our upstream partner continues to investigate and work to mitigate an issue affecting message delivery on 10DLC in US and a subset of Canada. Inbound messages may be delayed or duplicated, and outbound messages may have errors. Thank you for your continued patience..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>00:11:45</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream messaging aggregator has implemented a fix to mitigate this issue. They are monitoring as queues are processed and message delivery returns to real time. At this time, some inbound messaging may still be delayed. Thank you for your continued patience..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:01:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 5 Nov 2025 23:00:23 +0000 https://textgroovestatus.com/incident/cmhmlpeya02ivhyc3hfa71enb https://textgroovestatus.com/incident/cmhmlpeya02ivhyc3hfa71enb Delivery Issue - USA and Canada 10DLC Type: Incident Duration: 1 day, 1 hour and 45 minutes Affected Components: Canada Long Code, US Long Code Oct 29, 13:03:01 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC. **Impact:** Messages are arriving with no message content. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Oct 29, 14:18:44 GMT+0 - Investigating - Text Groove engineers have engaged the upstream provider and are working on this issue. Inbound messages still appear to be impacted with some messages arriving blank. Thank you for your continued patience. Oct 29, 15:49:29 GMT+0 - Identified - Engineers at our messaging aggregator have now identified the issue causing inbound message delays and failures on US 10DLC as well as a subset of Canada 10DLC numbers. Carrier engineers continue to work on a fix. Thank you for your continued patience. Oct 29, 20:01:17 GMT+0 - Monitoring - Carrier engineers have deployed a fix and are now seeing services fully recover. They are monitoring as queues clear and messages are retried. Additional updates will be shared as they are available. Thank you for your continued patience. Oct 30, 14:47:54 GMT+0 - Resolved - This incident has been resolved. If you experience any further inbound message discrepancies, please contact [support@textgroove.com](mailto:support@textgroove.com) and our team will be happy to assist. Thank you for your patience. Type: Incident

Duration: 1 day, 1 hour and 45 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>13:03:01</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC. **Impact:** Messages are arriving with no message content. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>14:18:44</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove engineers have engaged the upstream provider and are working on this issue. Inbound messages still appear to be impacted with some messages arriving blank. Thank you for your continued patience..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>15:49:29</var> GMT+0</small><br><strong>Identified</strong> - Engineers at our messaging aggregator have now identified the issue causing inbound message delays and failures on US 10DLC as well as a subset of Canada 10DLC numbers. Carrier engineers continue to work on a fix. Thank you for your continued patience..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>20:01:17</var> GMT+0</small><br><strong>Monitoring</strong> - Carrier engineers have deployed a fix and are now seeing services fully recover. They are monitoring as queues clear and messages are retried. Additional updates will be shared as they are available. Thank you for your continued patience..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>14:47:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. If you experience any further inbound message discrepancies, please contact [support@textgroove.com](mailto:support@textgroove.com) and our team will be happy to assist. Thank you for your patience..</p> ]]> Wed, 29 Oct 2025 13:03:01 +0000 https://textgroovestatus.com/incident/cmhc0a8ty01c9y0hcymi5t3it https://textgroovestatus.com/incident/cmhc0a8ty01c9y0hcymi5t3it Increased Error Rate - Platform Type: Incident Duration: 6 hours and 5 minutes Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication Oct 27, 22:52:57 GMT+0 - Investigating - Text Groove engineers are currently investigating an issue causing degraded platform performance and increased errors. Updates will be posted as they are available. Thank you for your patience. Oct 27, 23:45:34 GMT+0 - Monitoring - Text Groove engineers have pushed a fix that has mitigated this issue. We are continuing to monitor for any changes. Thank you for your patience. Oct 28, 04:58:25 GMT+0 - Resolved - Our cloud security vendor has confirmed this incident has been fully resolved. Oct 27, 23:27:35 GMT+0 - Identified - Text Groove has identified the issue as linked to a false positive block by our cloud security partner. Some legitimate web app requests are being blocked and this is causing unexpected platform behaviour for a subset of users. Engineers have engaged our cloud security partner and are working towards a fix. Thank you for your patience. Type: Incident

Duration: 6 hours and 5 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>22:52:57</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove engineers are currently investigating an issue causing degraded platform performance and increased errors. Updates will be posted as they are available. Thank you for your patience..</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>23:45:34</var> GMT+0</small><br><strong>Monitoring</strong> - Text Groove engineers have pushed a fix that has mitigated this issue. We are continuing to monitor for any changes. Thank you for your patience..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>04:58:25</var> GMT+0</small><br><strong>Resolved</strong> - Our cloud security vendor has confirmed this incident has been fully resolved..</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>23:27:35</var> GMT+0</small><br><strong>Identified</strong> - Text Groove has identified the issue as linked to a false positive block by our cloud security partner. Some legitimate web app requests are being blocked and this is causing unexpected platform behaviour for a subset of users. Engineers have engaged our cloud security partner and are working towards a fix. Thank you for your patience..</p> ]]> Mon, 27 Oct 2025 22:52:57 +0000 https://textgroovestatus.com/incident/cmh9qh7hz00kizii9rnvq2gyr https://textgroovestatus.com/incident/cmh9qh7hz00kizii9rnvq2gyr Delivery Issue - Canada Long Code and Short Code - MMS Type: Incident Duration: 3 hours and 1 minute Affected Components: Canada Long Code, Canada Short Code Oct 22, 22:44:30 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with MMS on short code and long code in Canada. **Impact:** Inbound and Outbound MMS Delays and Failuree Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Oct 23, 01:45:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 1 minute

Affected Components: ,

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>22:44:30</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with MMS on short code and long code in Canada. **Impact:** Inbound and Outbound MMS Delays and Failuree Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>01:45:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 22 Oct 2025 22:44:30 +0000 https://textgroovestatus.com/incident/cmh2kz2q100vppq319zyu4dsh https://textgroovestatus.com/incident/cmh2kz2q100vppq319zyu4dsh Delivery Issue - Bell - Canada Short Code Type: Incident Duration: 23 hours and 26 minutes Affected Components: Canada Short Code Oct 15, 17:11:59 GMT+0 - Resolved - This incident has been resolved. Oct 14, 17:45:51 GMT+0 - Investigating - Text Groove is currently experiencing an carrier-side outage with inbound messaging on the Bell network towards Canadian short codes. **Impact:** Inbound Message Failures from Bell Handsets towards Canadian Short Codes We have engaged our upstream carrier partners who are are investigating. Updates will be posted as they are made available. Thank you for your patience. Oct 14, 18:25:48 GMT+0 - Monitoring - We are no longer receiving any errors and it appears messages are routing correctly. We are monitoring and continue to confirm a full resolution with our messaging aggregation partner. Thank you for your continued patience. Type: Incident

Duration: 23 hours and 26 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>17:11:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>17:45:51</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove is currently experiencing an carrier-side outage with inbound messaging on the Bell network towards Canadian short codes. **Impact:** Inbound Message Failures from Bell Handsets towards Canadian Short Codes We have engaged our upstream carrier partners who are are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>18:25:48</var> GMT+0</small><br><strong>Monitoring</strong> - We are no longer receiving any errors and it appears messages are routing correctly. We are monitoring and continue to confirm a full resolution with our messaging aggregation partner. Thank you for your continued patience..</p> ]]> Tue, 14 Oct 2025 17:45:51 +0000 https://textgroovestatus.com/incident/cmgqus71r0214613aphn4aqf3 https://textgroovestatus.com/incident/cmgqus71r0214613aphn4aqf3 Delivery Issue - USA - T-MOBILE Type: Incident Duration: 2 hours and 26 minutes Affected Components: US Short Code, US Toll Free, US Long Code Sep 29, 18:13:53 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Toll-Free, 10-DLC, and Short Code on T-Mobile **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Sep 29, 20:40:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 26 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>18:13:53</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Toll-Free, 10-DLC, and Short Code on T-Mobile **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>20:40:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 29 Sep 2025 18:13:53 +0000 https://textgroovestatus.com/incident/cmg5g6gpe0a0joa3aztnch9xz https://textgroovestatus.com/incident/cmg5g6gpe0a0joa3aztnch9xz Carrier Maintenance - Toll-Free SMS & MMS Type: Maintenance Duration: 4 hours Affected Components: US Toll Free, Canada Toll Free Sep 4, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 4, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 4, 03:00:00 GMT+0 - Identified - Text Groove has been informed that the industry Toll-Free messaging aggregator will be performing planned maintenance on their systems. During this time, customers may experience intermittent delays delivering messages to and from end-users. Thank you for your patience. **Start Time:** 2025-09-03 11:00 PM EDT **End Time:** 2025-09-04 3:00 AM EDT Impact: Clients may experience delayed or failed Toll Free inbound and outbound traffic towards the United States and Canada. Type: Maintenance

Duration: 4 hours

Affected Components: ,

<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Text Groove has been informed that the industry Toll-Free messaging aggregator will be performing planned maintenance on their systems. During this time, customers may experience intermittent delays delivering messages to and from end-users. Thank you for your patience. **Start Time:** 2025-09-03 11:00 PM EDT **End Time:** 2025-09-04 3:00 AM EDT Impact: Clients may experience delayed or failed Toll Free inbound and outbound traffic towards the United States and Canada..</p> ]]> Thu, 4 Sep 2025 03:00:00 +0000 https://textgroovestatus.com/maintenance/cme3ftlyo00ewfntrobi4h8ow https://textgroovestatus.com/maintenance/cme3ftlyo00ewfntrobi4h8ow Platform Availability & Message Delivery Issues - Canada Type: Incident Duration: 11 days, 11 hours and 6 minutes Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication Aug 27, 00:43:00 GMT+0 - Resolved - Text Groove engineers are now experiencing stable message delivery and platform. If you have experienced issues today, please test and confirm a resolution from your side. If you experience any further issues, please contact \[support@textgroove.com\](mailto:support@textgroove.com) and we will be happy to look into your specific issue further. Aug 26, 19:29:08 GMT+0 - Identified - Text Groove engineers continue to work on implementing a fix. Thank you for your continued patience. Aug 26, 18:08:47 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform affecting Canadian users. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Aug 26, 18:13:57 GMT+0 - Identified - Text Groove engineers have identified the root cause of this issue and are working on applying a fix. Thank you for your patience. Aug 26, 18:48:07 GMT+0 - Identified - Text Groove engineers continue to investigate and are working on applying a fix. Thank you for your continued patience. Aug 26, 20:35:39 GMT+0 - Identified - Text Groove engineers are continuing to work on a fix for this incident. Thank you for your continued patience. Aug 26, 21:40:34 GMT+0 - Identified - Text Groove engineers continue to work on a permanent fix for the issue. At this time, we do not have an ETA for resolution. The issue stems from a networking issue previously experienced at our hosting company's datacenter in Toronto. **Impact:** Platform, API, and inbound messaging may be impacted in Canada. Thank you for your continued patience. Aug 26, 22:33:34 GMT+0 - Identified - Text Groove engineers are still working on a fix for the issues currently being experienced in our Toronto datacenter. We have engaged our hosting provider as their network is still degraded and our internal systems are experiencing periodic timeouts. Thank you for your continued patience. Type: Incident

Duration: 11 days, 11 hours and 6 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>00:43:00</var> GMT+0</small><br><strong>Resolved</strong> - Text Groove engineers are now experiencing stable message delivery and platform. If you have experienced issues today, please test and confirm a resolution from your side. If you experience any further issues, please contact \[support@textgroove.com\](mailto:support@textgroove.com) and we will be happy to look into your specific issue further..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>19:29:08</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers continue to work on implementing a fix. Thank you for your continued patience. .</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>18:08:47</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform affecting Canadian users. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>18:13:57</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers have identified the root cause of this issue and are working on applying a fix. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>18:48:07</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers continue to investigate and are working on applying a fix. Thank you for your continued patience..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>20:35:39</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers are continuing to work on a fix for this incident. Thank you for your continued patience..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>21:40:34</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers continue to work on a permanent fix for the issue. At this time, we do not have an ETA for resolution. The issue stems from a networking issue previously experienced at our hosting company's datacenter in Toronto. **Impact:** Platform, API, and inbound messaging may be impacted in Canada. Thank you for your continued patience..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>22:33:34</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers are still working on a fix for the issues currently being experienced in our Toronto datacenter. We have engaged our hosting provider as their network is still degraded and our internal systems are experiencing periodic timeouts. Thank you for your continued patience..</p> ]]> Tue, 26 Aug 2025 18:08:47 +0000 https://textgroovestatus.com/incident/cmesv0xtz000343iujvcz2v2e https://textgroovestatus.com/incident/cmesv0xtz000343iujvcz2v2e Increased Error Rate Type: Incident Duration: 1 hour and 2 minutes Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication Aug 18, 21:58:38 GMT+0 - Resolved - This incident has been resolved. Aug 18, 20:56:13 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Aug 18, 21:14:41 GMT+0 - Monitoring - Our vendor has implemented a fix for this issue. Normal platform behaviour should now be restored. If you continue to experience issues accessing the platform, please contact support@textgroove.com. Our team will continue to monitor this issue for a short period. Thank you for your patience as we investigate this. Type: Incident

Duration: 1 hour and 2 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>21:58:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>20:56:13</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>21:14:41</var> GMT+0</small><br><strong>Monitoring</strong> - Our vendor has implemented a fix for this issue. Normal platform behaviour should now be restored. If you continue to experience issues accessing the platform, please contact support@textgroove.com. Our team will continue to monitor this issue for a short period. Thank you for your patience as we investigate this..</p> ]]> Mon, 18 Aug 2025 20:56:13 +0000 https://textgroovestatus.com/incident/cmehlhh1f0003qb6xgq62wh75 https://textgroovestatus.com/incident/cmehlhh1f0003qb6xgq62wh75 Increased Error Rate - Outbound Messages Type: Incident Duration: 1 hour and 11 minutes Affected Components: US Long Code, Canada Long Code, , External Partners → Aug 14, 20:43:29 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Aug 14, 21:54:52 GMT+0 - Resolved - This incident has been resolved. Aug 14, 21:01:15 GMT+0 - Identified - We're investigating an issue with outbound messaging with our aggregator affecting 10DLC codes. Thank you for your continued patience. Aug 14, 21:20:39 GMT+0 - Monitoring - Our vendor has implemented a fix and is now monitoring performance. Outbound messages should be sending successfully again. Thank you for your patience while we worked to resolve this. Type: Incident

Duration: 1 hour and 11 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>20:43:29</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>21:54:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>21:01:15</var> GMT+0</small><br><strong>Identified</strong> - We're investigating an issue with outbound messaging with our aggregator affecting 10DLC codes. Thank you for your continued patience..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>21:20:39</var> GMT+0</small><br><strong>Monitoring</strong> - Our vendor has implemented a fix and is now monitoring performance. Outbound messages should be sending successfully again. Thank you for your patience while we worked to resolve this..</p> ]]> Thu, 14 Aug 2025 20:43:29 +0000 https://textgroovestatus.com/incident/cmebv9nrk000ea0wiziikr170 https://textgroovestatus.com/incident/cmebv9nrk000ea0wiziikr170 Increased Error Rate Type: Incident Duration: 2 hours and 17 minutes Affected Components: Text Groove Application, Text Groove API Aug 11, 21:37:14 GMT+0 - Identified - Text Groove engineers have identified the cause of the issue affecting platform availability and increased error rates for a small subset of users. Engineers have engaged our third-party security vendor to work on a fix. Thank you for your continued patience. Aug 11, 21:19:48 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform for a subset of users. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Aug 11, 22:06:18 GMT+0 - Identified - Text Groove engineers are beginning to see services recover. At this time, not all services have fully recovered, and we continue to monitor and work towards a full resolution of all services. Thank you for your continued patience. Aug 11, 22:25:46 GMT+0 - Monitoring - Text Groove services in our Atlanta datacenter region have been fully restored. Our network security vendor continues to apply a fix on a rolling basis to their backend services, which is expected to be completed over the next 30-45 minutes. As this is completed, we expect Text Groove services to continue to be restored. Thank you for your continued patience. Aug 11, 22:51:28 GMT+0 - Monitoring - Text Groove engineers have observed a full resolution of services. Inbound messages during the outage period will be retried by the carriers over the next couple hours. Our team continues to monitor for any further issues. Thank you for your continued patience. Aug 11, 23:37:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 17 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>21:37:14</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers have identified the cause of the issue affecting platform availability and increased error rates for a small subset of users. Engineers have engaged our third-party security vendor to work on a fix. Thank you for your continued patience..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>21:19:48</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform for a subset of users. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>22:06:18</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers are beginning to see services recover. At this time, not all services have fully recovered, and we continue to monitor and work towards a full resolution of all services. Thank you for your continued patience..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>22:25:46</var> GMT+0</small><br><strong>Monitoring</strong> - Text Groove services in our Atlanta datacenter region have been fully restored. Our network security vendor continues to apply a fix on a rolling basis to their backend services, which is expected to be completed over the next 30-45 minutes. As this is completed, we expect Text Groove services to continue to be restored. Thank you for your continued patience..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>22:51:28</var> GMT+0</small><br><strong>Monitoring</strong> - Text Groove engineers have observed a full resolution of services. Inbound messages during the outage period will be retried by the carriers over the next couple hours. Our team continues to monitor for any further issues. Thank you for your continued patience..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>23:37:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 11 Aug 2025 21:19:48 +0000 https://textgroovestatus.com/incident/cme7m8t8z004cwe0nmi6u4duq https://textgroovestatus.com/incident/cme7m8t8z004cwe0nmi6u4duq Delivery Issue - AT&T Type: Incident Duration: 13 hours and 30 minutes Affected Components: US Short Code, US Long Code, US Toll Free Aug 6, 17:38:08 GMT+0 - Resolved - This incident has been resolved. Aug 6, 04:07:42 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with AT&T **Impact:** Inbound and Outbound Message Delays towards AT&T. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Type: Incident

Duration: 13 hours and 30 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>17:38:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>04:07:42</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with AT&T **Impact:** Inbound and Outbound Message Delays towards AT&T. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> ]]> Wed, 6 Aug 2025 04:07:42 +0000 https://textgroovestatus.com/incident/cmdzg6a3103dm64ohqth20c1o https://textgroovestatus.com/incident/cmdzg6a3103dm64ohqth20c1o Inbound Message Latency Type: Incident Duration: 1 hour and 45 minutes Affected Components: Text Groove Application, Text Groove API Aug 1, 18:30:30 GMT+0 - Monitoring - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with \\\[eg. "10DLC on T-Mobile"\\\]. \*\*Impact:\*\* \\\[DESCRIBE THE IMPACT\\\] \\\[eg. "Inbound and Outbound Message Delays"\\\] Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Aug 1, 20:15:42 GMT+0 - Resolved - This incident has been resolved. Thank you for your patience. Aug 1, 19:41:38 GMT+0 - Monitoring - Text Groove engineers have implemented a fix for inbound message latency that began roughly 1 hour ago for a small subset of customers. Message queues are clearing. Text Groove staff will resolve this issue when it is fully resolved. Thank you for your patience. Type: Incident

Duration: 1 hour and 45 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>18:30:30</var> GMT+0</small><br><strong>Monitoring</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with \\\[eg. "10DLC on T-Mobile"\\\]. \*\*Impact:\*\* \\\[DESCRIBE THE IMPACT\\\] \\\[eg. "Inbound and Outbound Message Delays"\\\] Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>20:15:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>19:41:38</var> GMT+0</small><br><strong>Monitoring</strong> - Text Groove engineers have implemented a fix for inbound message latency that began roughly 1 hour ago for a small subset of customers. Message queues are clearing. Text Groove staff will resolve this issue when it is fully resolved. Thank you for your patience..</p> ]]> Fri, 1 Aug 2025 18:30:30 +0000 https://textgroovestatus.com/incident/cmdt88d9p01t113n7jvlbeya8 https://textgroovestatus.com/incident/cmdt88d9p01t113n7jvlbeya8 Keywords Not Triggering Type: Incident Duration: 2 hours and 7 minutes Affected Components: Text Groove Application Jul 24, 14:08:36 GMT+0 - Identified - Text Groove engineers are continuing to work on a permanent fix for this issue. Jul 24, 13:28:42 GMT+0 - Investigating - Text Groove engineers are investigating reports of active keywords not being triggered. Updates for this issue will be posted here. Thank you for your patience. Jul 24, 14:56:12 GMT+0 - Monitoring - Text Groove engineers have implemented a fix for this issue and are monitoring the results. Thank you for your continued patience. Jul 24, 15:35:28 GMT+0 - Resolved - This incident has been resolved. If you are experiencing any further issues, please reach out to support@textgroove.com. Thank you for your patience. Type: Incident

Duration: 2 hours and 7 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>14:08:36</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers are continuing to work on a permanent fix for this issue..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>13:28:42</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove engineers are investigating reports of active keywords not being triggered. Updates for this issue will be posted here. Thank you for your patience..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>14:56:12</var> GMT+0</small><br><strong>Monitoring</strong> - Text Groove engineers have implemented a fix for this issue and are monitoring the results. Thank you for your continued patience..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>15:35:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. If you are experiencing any further issues, please reach out to support@textgroove.com. Thank you for your patience..</p> ]]> Thu, 24 Jul 2025 13:28:42 +0000 https://textgroovestatus.com/incident/cmdhfhlwc00r34j6x0ibedwib https://textgroovestatus.com/incident/cmdhfhlwc00r34j6x0ibedwib Elevated Error Rates - Text Groove Platform and Website Type: Incident Duration: 4 hours and 3 minutes Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication Jun 12, 19:21:14 GMT+0 - Identified - Text Groove continues to experience platform availability issues caused by a global Cloudflare outage. Their team is working towards a full resolution. At this time, they have not provided any ETA for services to be restored. Our team is engaged with them as they work towards restoring services. Thank you for your continued patience. Jun 12, 20:13:49 GMT+0 - Monitoring - Text Groove engineers are starting to see services restored. Users should now be able to sign back into their Text Groove system. Our system and message delivery may be slower than usual as they recover and message queues are processed. Engineers are monitoring at this time. Jun 12, 18:09:50 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Jun 12, 18:14:31 GMT+0 - Identified - Text Groove engineers have identified this issue as linked to a global outage with Cloudflare, our CDN and network security provider. We have engaged their team for an update. Thank you for your continued patience. Jun 12, 18:38:42 GMT+0 - Identified - Text Groove's CDN and network security provider, Cloudflare, continues to experience a global outage. They have declared this issue on their status page here: <https://www.cloudflarestatus.com/incidents/25r9t0vz99rp> Our team continues to work with our vendor to understand the full impact and estimate a resolution time. Thank you for your continued patience. Jun 12, 19:53:44 GMT+0 - Identified - Text Groove continues to experience platform availability issues caused by a global Cloudflare outage. Their team is working towards a full resolution. At this time, they have not provided any ETA for services to be restored. Our team is engaged with them as they work towards restoring services. Thank you for your continued patience. Jun 12, 22:13:07 GMT+0 - Resolved - This incident has been resolved. Text Groove's network security vendor Cloudflare has confirmed a resolution to this issue that was caused by an upstream Google Cloud Platform outage. All services have been restored and the platform is functioning as normal. We expect a full postmortem to be made available to us in the near future. At that time, Text Groove will post a postmortem of our own once we fully understand the scope and if there is anything our team can do to mitigate this issue in the future. Thank you for your patience. Type: Incident

Duration: 4 hours and 3 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>19:21:14</var> GMT+0</small><br><strong>Identified</strong> - Text Groove continues to experience platform availability issues caused by a global Cloudflare outage. Their team is working towards a full resolution. At this time, they have not provided any ETA for services to be restored. Our team is engaged with them as they work towards restoring services. Thank you for your continued patience..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:13:49</var> GMT+0</small><br><strong>Monitoring</strong> - Text Groove engineers are starting to see services restored. Users should now be able to sign back into their Text Groove system. Our system and message delivery may be slower than usual as they recover and message queues are processed. Engineers are monitoring at this time..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:09:50</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:14:31</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers have identified this issue as linked to a global outage with Cloudflare, our CDN and network security provider. We have engaged their team for an update. Thank you for your continued patience..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:38:42</var> GMT+0</small><br><strong>Identified</strong> - Text Groove's CDN and network security provider, Cloudflare, continues to experience a global outage. They have declared this issue on their status page here: <https://www.cloudflarestatus.com/incidents/25r9t0vz99rp> Our team continues to work with our vendor to understand the full impact and estimate a resolution time. Thank you for your continued patience..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>19:53:44</var> GMT+0</small><br><strong>Identified</strong> - Text Groove continues to experience platform availability issues caused by a global Cloudflare outage. Their team is working towards a full resolution. At this time, they have not provided any ETA for services to be restored. Our team is engaged with them as they work towards restoring services. Thank you for your continued patience..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>22:13:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Text Groove's network security vendor Cloudflare has confirmed a resolution to this issue that was caused by an upstream Google Cloud Platform outage. All services have been restored and the platform is functioning as normal. We expect a full postmortem to be made available to us in the near future. At that time, Text Groove will post a postmortem of our own once we fully understand the scope and if there is anything our team can do to mitigate this issue in the future. Thank you for your patience..</p> ]]> Thu, 12 Jun 2025 18:09:50 +0000 https://textgroovestatus.com/incident/cmbtp1ed1000111nky0as3tr0 https://textgroovestatus.com/incident/cmbtp1ed1000111nky0as3tr0 Scheduled Maintenance Notice April 25th, 2025 – Atlanta Region Type: Maintenance Duration: 6 hours and 10 minutes Affected Components: Atlanta Cloud Hosting Provider, Text Groove API, Text Groove Application Apr 26, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 26, 05:33:39 GMT+0 - Identified - System maintenance is still ongoing. Apr 26, 07:32:56 GMT+0 - Identified - Maintenance is still ongoing at this time. Apr 26, 10:10:08 GMT+0 - Completed - Maintenance completed. However, systems with Atlanta are having intermittent issues which are currently trying to be resolved by our service provider. Apr 26, 04:00:00 GMT+0 - Identified - On April 25 at approximately 9:00 PM PST, we will be performing a planned migration of our Atlanta region databases to a new backend system. During this maintenance window, all services in the Atlanta region will be temporarily unavailable, including: - Incoming and outgoing text messages - Platform access - API requests We estimate the maintenance will take approximately 2 hours to complete. Real-time updates will be provided on this status page throughout the migration. Once the migration is completed all messages received during this time will be processed when the new databases are online. We appreciate your understanding and patience as we work to enhance the performance and reliability of our systems. Type: Maintenance

Duration: 6 hours and 10 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>05:33:39</var> GMT+0</small><br><strong>Identified</strong> - System maintenance is still ongoing..</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>07:32:56</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is still ongoing at this time..</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>10:10:08</var> GMT+0</small><br><strong>Completed</strong> - Maintenance completed. However, systems with Atlanta are having intermittent issues which are currently trying to be resolved by our service provider..</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - On April 25 at approximately 9:00 PM PST, we will be performing a planned migration of our Atlanta region databases to a new backend system. During this maintenance window, all services in the Atlanta region will be temporarily unavailable, including: - Incoming and outgoing text messages - Platform access - API requests We estimate the maintenance will take approximately 2 hours to complete. Real-time updates will be provided on this status page throughout the migration. Once the migration is completed all messages received during this time will be processed when the new databases are online. We appreciate your understanding and patience as we work to enhance the performance and reliability of our systems..</p> ]]> Sat, 26 Apr 2025 04:00:00 +0000 https://textgroovestatus.com/maintenance/cm8wj69m2001prjwrjuoraqwk https://textgroovestatus.com/maintenance/cm8wj69m2001prjwrjuoraqwk Text Clubs Sending Infrastructure Type: Maintenance Duration: 12 hours Affected Components: Text Groove Application Feb 7, 05:00:00 GMT+0 - Identified - Text Groove will be performing important maintenance on our text clubs sending infrastructure this evening. While no impact is expected, please check the status of your Text Clubs sends after they are processed. If you experience any issues with your text clubs, please contact our support team by email at **support@textgroove.com**. **Start Time:** 02/07/2025 00:00 EST **End Time:** 02/07/2025 12:00 EST **Impact:** No Impact Expected Feb 7, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 7, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 12 hours

Affected Components:

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Text Groove will be performing important maintenance on our text clubs sending infrastructure this evening. While no impact is expected, please check the status of your Text Clubs sends after they are processed. If you experience any issues with your text clubs, please contact our support team by email at **support@textgroove.com**. **Start Time:** 02/07/2025 00:00 EST **End Time:** 02/07/2025 12:00 EST **Impact:** No Impact Expected.</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 7 Feb 2025 05:00:00 +0000 https://textgroovestatus.com/maintenance/cm6tphfgh00cbkut78v2v97ds https://textgroovestatus.com/maintenance/cm6tphfgh00cbkut78v2v97ds Text Groove Company Toll-Free Number Type: Maintenance Duration: 4 hours Affected Components: Text Groove Authentication, Text Groove Application, Text Groove API Jan 31, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 31, 13:00:00 GMT+0 - Identified - We will be performing essential maintenance on our internal communication tools and phone system. During the maintenance window, you may be unable to reach Text Groove by phone. If you require support during this time, our team would be pleased to assist you by email at [support@textgroove.com](mailto:support@textgroove.com). Jan 31, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , ,

<p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing essential maintenance on our internal communication tools and phone system. During the maintenance window, you may be unable to reach Text Groove by phone. If you require support during this time, our team would be pleased to assist you by email at [support@textgroove.com](mailto:support@textgroove.com)..</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 31 Jan 2025 13:00:00 +0000 https://textgroovestatus.com/maintenance/cm6jn5lpt00087xlg24js9j3x https://textgroovestatus.com/maintenance/cm6jn5lpt00087xlg24js9j3x Text Groove - US 10DLC Maintenance Type: Maintenance Duration: 4 hours Affected Components: US Long Code Jan 23, 07:00:00 GMT+0 - Identified - Text Groove will be performing some essential maintenance on our US 10DLC message routing per the following schedule. **Start:** January 23, 2024 - 2:00am EST **End:** January 23, 2024 - 6:00am EST During this window, messages to and from a subset of US 10DLC long codes may be impacted. Jan 23, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 23, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Text Groove will be performing some essential maintenance on our US 10DLC message routing per the following schedule. **Start:** January 23, 2024 - 2:00am EST **End:** January 23, 2024 - 6:00am EST During this window, messages to and from a subset of US 10DLC long codes may be impacted..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 23 Jan 2025 07:00:00 +0000 https://textgroovestatus.com/maintenance/cm5zm979c00475z787pe1qzyc https://textgroovestatus.com/maintenance/cm5zm979c00475z787pe1qzyc External Connectivity - Rogers Wireless Type: Maintenance Duration: 1 hour Affected Components: Canada Short Code, Canada Toll Free, Canada Long Code Sep 3, 12:00:00 GMT+0 - Identified - Our upstream partners have scheduled an upcoming maintenance window with their Rogers and Fido Canada connections. During the window we expect to see a brief delay in outbound messages. **Start Time:** 2024-09-03 08:00 ET **End Time:** 2024-09-03 09:00 ET **Impact:** Clients may observe delayed or failed outbound messages. Clients may also experience delayed inbound messages. We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly. Sep 3, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 3, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our upstream partners have scheduled an upcoming maintenance window with their Rogers and Fido Canada connections. During the window we expect to see a brief delay in outbound messages. **Start Time:** 2024-09-03 08:00 ET **End Time:** 2024-09-03 09:00 ET **Impact:** Clients may observe delayed or failed outbound messages. Clients may also experience delayed inbound messages. We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 3 Sep 2024 12:00:00 +0000 https://textgroovestatus.com/maintenance/cm044x38l002e26onpapfl8tm https://textgroovestatus.com/maintenance/cm044x38l002e26onpapfl8tm