Text Groove Status - Incident history https://textgroovestatus.com Text Groove Tue, 15 Sep 2026 04:00:00 +0000 Carrier Maintenance - 10DLC Routes Type: Maintenance Affected Components: Canada Long Code, US Long Code Sep 3, 17:24:30 GMT+0 - Identified - Text Groove has been informed that our 10DLC aggregator will be performing maintenance on their systems. During this time, customers may experience intermittent delays delivering messages to and from end-users. Thank you for your patience. Type: Maintenance

Affected Components: ,

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>17:24:30</var> GMT+0</small><br><strong>Identified</strong> - Text Groove has been informed that our 10DLC aggregator will be performing maintenance on their systems. During this time, customers may experience intermittent delays delivering messages to and from end-users. Thank you for your patience..</p> ]]> Tue, 15 Sep 2026 04:00:00 +0000 https://textgroovestatus.com/maintenance/cmtlsoq5300zs0wqqazerdze6 https://textgroovestatus.com/maintenance/cmtlsoq5300zs0wqqazerdze6 Degraded Performance to App - Contact Capture Links Type: Incident Duration: 33 minutes Affected Components: Text Groove Application Sep 2, 14:59:55 GMT+0 - Investigating - Text Groove has received reports of degraded performance affecting the app, specifically related to an issue with Contact Capture links. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Sep 2, 15:33:25 GMT+0 - Resolved - This incident has been resolved. Our engineering team determined that this was an isolated issue affecting a single client, and Contact Capture links were not impacted for the majority of customers. Thank you for your patience. Type: Incident

Duration: 33 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>14:59:55</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of degraded performance affecting the app, specifically related to an issue with Contact Capture links. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>15:33:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Our engineering team determined that this was an isolated issue affecting a single client, and Contact Capture links were not impacted for the majority of customers. Thank you for your patience..</p> ]]> Wed, 2 Sep 2026 14:59:55 +0000 https://textgroovestatus.com/incident/cmtk82y8v03p00wnwl59z92v4 https://textgroovestatus.com/incident/cmtk82y8v03p00wnwl59z92v4 Delivery Issue - 10DLC SMS - Canada Inbound Type: Incident Duration: 7 hours and 22 minutes Affected Components: Canada Long Code, Text Groove API, US Short Code, US Toll Free, US Long Code, Canada Toll Free, Canada Short Code, Text Groove Application, Text Groove Authentication Aug 28, 10:02:54 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Aug 28, 10:26:17 GMT+0 - Identified - Text Groove is aware of an issue affecting Inbound SMS on Canada SMS routes affecting a subset of customers. This issue is upstream at the aggregator and as such, we have escalated this with their team. They are investigating this issue further. Aug 28, 11:14:17 GMT+0 - Identified - Text Groove continues to escalate this issue with our upstream aggregator. Aug 28, 11:41:39 GMT+0 - Identified - Text Groove continues to escalate this issue with our aggregator. Please note that this issue is upstream from us and a wider industry-wide issue affecting multiple business messaging platforms. Thank you for your continued patience. Aug 28, 12:55:56 GMT+0 - Identified - Text Groove continues to escalate this issue with our upstream aggregator. Aug 28, 14:10:01 GMT+0 - Identified - Text Groove continues to escalate this issue with our upstream aggregator. Aug 28, 16:02:41 GMT+0 - Identified - Text Groove continues to escalate this issue with our upstream aggregator. Aug 28, 16:11:46 GMT+0 - Monitoring - Our upstream aggregator has implemented a fix and we are currently monitoring the result. Aug 28, 17:24:43 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 22 minutes

Affected Components: , , , , , , , ,

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>10:02:54</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>10:26:17</var> GMT+0</small><br><strong>Identified</strong> - Text Groove is aware of an issue affecting Inbound SMS on Canada SMS routes affecting a subset of customers. This issue is upstream at the aggregator and as such, we have escalated this with their team. They are investigating this issue further..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>11:14:17</var> GMT+0</small><br><strong>Identified</strong> - Text Groove continues to escalate this issue with our upstream aggregator..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>11:41:39</var> GMT+0</small><br><strong>Identified</strong> - Text Groove continues to escalate this issue with our aggregator. Please note that this issue is upstream from us and a wider industry-wide issue affecting multiple business messaging platforms. Thank you for your continued patience..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>12:55:56</var> GMT+0</small><br><strong>Identified</strong> - Text Groove continues to escalate this issue with our upstream aggregator..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>14:10:01</var> GMT+0</small><br><strong>Identified</strong> - Text Groove continues to escalate this issue with our upstream aggregator..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>16:02:41</var> GMT+0</small><br><strong>Identified</strong> - Text Groove continues to escalate this issue with our upstream aggregator..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>16:11:46</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream aggregator has implemented a fix and we are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>17:24:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 28 Aug 2026 10:02:54 +0000 https://textgroovestatus.com/incident/cmtcs9q3a071d1mnnq8zqznn9 https://textgroovestatus.com/incident/cmtcs9q3a071d1mnnq8zqznn9 Text Clubs Access Issue Type: Incident Duration: 1 hour and 26 minutes Affected Components: Text Groove API, Text Groove Application, Text Groove Authentication Aug 21, 15:22:59 GMT+0 - Investigating - Text Groove has received reports of issues accessing Text Clubs on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Aug 21, 15:51:10 GMT+0 - Identified - The root cause of this issue has been identified. We are continuing to work on a fix for this incident. Aug 21, 16:44:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 21, 16:49:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 26 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>15:22:59</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of issues accessing Text Clubs on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>15:51:10</var> GMT+0</small><br><strong>Identified</strong> - The root cause of this issue has been identified. We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>16:44:50</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>16:49:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 21 Aug 2026 15:22:59 +0000 https://textgroovestatus.com/incident/cmt33mdwx0bvu0zplz4lkadiz https://textgroovestatus.com/incident/cmt33mdwx0bvu0zplz4lkadiz Delivery Issue - Canada Short & Long Code Type: Incident Duration: 17 hours and 1 minute Affected Components: Canada Long Code, Canada Short Code Aug 16, 21:37:53 GMT+0 - Identified - Text Groove has been notified of some upstream carrier delivery issues. Our upstream aggregator is currently experiencing platform issues that may result in delivery issues with Canada Long Code and Short Code. **Impact:** Inbound and Outbound Delays, Errors when Sending Messages Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Aug 17, 14:38:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 hours and 1 minute

Affected Components: ,

<p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>21:37:53</var> GMT+0</small><br><strong>Identified</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our upstream aggregator is currently experiencing platform issues that may result in delivery issues with Canada Long Code and Short Code. **Impact:** Inbound and Outbound Delays, Errors when Sending Messages Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>14:38:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 16 Aug 2026 21:37:53 +0000 https://textgroovestatus.com/incident/cmswbt7ai0wfw0kqx6vplfvt0 https://textgroovestatus.com/incident/cmswbt7ai0wfw0kqx6vplfvt0 Emergency Maintenance - USA Short Code Type: Maintenance Duration: 4 hours Affected Components: US Short Code Aug 12, 14:36:17 GMT+0 - Identified - Our carrier partner is performing emergency maintenance today on US Short Code binds. There may be a short impact to live traffic during the maintenance window. Thanks for your patience. Aug 12, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 12, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>14:36:17</var> GMT+0</small><br><strong>Identified</strong> - Our carrier partner is performing emergency maintenance today on US Short Code binds. There may be a short impact to live traffic during the maintenance window. Thanks for your patience..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 12 Aug 2026 16:00:00 +0000 https://textgroovestatus.com/maintenance/cmsq6znux00080ko0gy75r1oe https://textgroovestatus.com/maintenance/cmsq6znux00080ko0gy75r1oe Delivery Issue - CANADA - Bell Type: Incident Duration: 1 day and 36 minutes Affected Components: Canada Long Code, Canada Toll Free, Canada Short Code Aug 3, 20:28:10 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC, Short Code and Toll-Free on Bell. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Aug 3, 23:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 4, 21:04:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day and 36 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>20:28:10</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC, Short Code and Toll-Free on Bell. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>21:04:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 3 Aug 2026 20:28:10 +0000 https://textgroovestatus.com/incident/cmsdoliop03010zppkyzbo195 https://textgroovestatus.com/incident/cmsdoliop03010zppkyzbo195 Delivery Issue - USA - T-Mobile Type: Incident Duration: 5 hours and 53 minutes Affected Components: US Short Code, US Toll Free, US Long Code Jul 27, 23:10:17 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Jul 28, 05:03:01 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 53 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>23:10:17</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>05:03:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 27 Jul 2026 23:10:17 +0000 https://textgroovestatus.com/incident/cms3ub1ia02iz1cn2dg37zosl https://textgroovestatus.com/incident/cms3ub1ia02iz1cn2dg37zosl Increased Error Rate - Canada Users Type: Incident Duration: 2 hours and 16 minutes Affected Components: Text Groove API, Text Groove Application, Text Groove Authentication Jul 21, 20:09:56 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform for a subset of users located in Canada. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Jul 21, 20:27:17 GMT+0 - Monitoring - Text Groove engineers have implemented a fix. Service should now be restored to the affected users. Our team continues to monitor for stability. Thank you again for your continued patience. Jul 21, 20:20:37 GMT+0 - Identified - Text Groove engineers have identified the root cause of the issue affecting a subset of users in Toronto and are working on a fix. **IMPACT:** Platform availability for a small subset of Text Groove customers located in Canada. Thank you for your continued patience. Jul 21, 22:25:53 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 16 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>20:09:56</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform for a subset of users located in Canada. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>20:27:17</var> GMT+0</small><br><strong>Monitoring</strong> - Text Groove engineers have implemented a fix. Service should now be restored to the affected users. Our team continues to monitor for stability. Thank you again for your continued patience..</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>20:20:37</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers have identified the root cause of the issue affecting a subset of users in Toronto and are working on a fix. **IMPACT:** Platform availability for a small subset of Text Groove customers located in Canada. Thank you for your continued patience..</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>22:25:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 21 Jul 2026 20:09:56 +0000 https://textgroovestatus.com/incident/cmrv380cn02es0rs6zus29dr4 https://textgroovestatus.com/incident/cmrv380cn02es0rs6zus29dr4 Delivery Issue - USA - T-Mobile Type: Incident Duration: 5 hours and 6 minutes Affected Components: US Short Code, US Toll Free, US Long Code Jul 16, 18:07:42 GMT+0 - Identified - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Jul 16, 23:13:34 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 6 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>18:07:42</var> GMT+0</small><br><strong>Identified</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>23:13:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 16 Jul 2026 18:07:42 +0000 https://textgroovestatus.com/incident/cmrntnjw2019m0ro5pwpo2hhn https://textgroovestatus.com/incident/cmrntnjw2019m0ro5pwpo2hhn Delivery Issue - USA - T-Mobile Type: Incident Duration: 5 hours and 45 minutes Affected Components: US Short Code, US Toll Free, US Long Code Jul 13, 15:45:52 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Jul 13, 21:30:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 45 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>15:45:52</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>21:30:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 13 Jul 2026 15:45:52 +0000 https://textgroovestatus.com/incident/cmrje9loj00o01apnauubnahb https://textgroovestatus.com/incident/cmrje9loj00o01apnauubnahb Increased Error Rate Type: Incident Duration: 37 minutes Affected Components: Text Groove API, Text Groove Application, Text Groove Authentication Jun 30, 21:08:13 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Jun 30, 21:44:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 37 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>21:08:13</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>21:44:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 30 Jun 2026 21:08:13 +0000 https://textgroovestatus.com/incident/cmr15223300n010mownn2e1jr https://textgroovestatus.com/incident/cmr15223300n010mownn2e1jr Delivery Issue - CA/US Short and Long Code Type: Incident Duration: 17 hours and 24 minutes Affected Components: Canada Long Code, US Short Code, US Long Code, Canada Short Code Jun 26, 15:59:47 GMT+0 - Resolved - This incident has been resolved. Jun 25, 22:35:20 GMT+0 - Identified - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Inbound and Outbound messages on Canadian Short Code, Long Code, and a subset of US Long Code. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Jun 26, 00:51:19 GMT+0 - Monitoring - Upstream carrier engineers have implemented a fix and are currently monitoring the result. Type: Incident

Duration: 17 hours and 24 minutes

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>15:59:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>22:35:20</var> GMT+0</small><br><strong>Identified</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Inbound and Outbound messages on Canadian Short Code, Long Code, and a subset of US Long Code. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>00:51:19</var> GMT+0</small><br><strong>Monitoring</strong> - Upstream carrier engineers have implemented a fix and are currently monitoring the result..</p> ]]> Thu, 25 Jun 2026 22:35:20 +0000 https://textgroovestatus.com/incident/cmqu2yttc02lh2jnzgoi3a21a https://textgroovestatus.com/incident/cmqu2yttc02lh2jnzgoi3a21a Increased Error Rate Type: Incident Duration: 7 hours and 19 minutes Affected Components: Text Groove API, Text Groove Application, Text Groove Authentication Jun 24, 14:36:02 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 24, 20:47:56 GMT+0 - Resolved - This incident has been resolved. Jun 24, 13:28:32 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform affecting a subset of customers. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Type: Incident

Duration: 7 hours and 19 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>14:36:02</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>20:47:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>13:28:32</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform affecting a subset of customers. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> ]]> Wed, 24 Jun 2026 13:28:32 +0000 https://textgroovestatus.com/incident/cmqs3zsz20aix2iqqvr8nwdrw https://textgroovestatus.com/incident/cmqs3zsz20aix2iqqvr8nwdrw Minor Outage Type: Incident Duration: 1 day and 7 minutes Affected Components: Text Groove API, Text Groove Application, Text Groove Authentication Jun 16, 14:16:11 GMT+0 - Resolved - This incident has been resolved. Jun 15, 14:09:02 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Jun 15, 14:18:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 day and 7 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>14:16:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>14:09:02</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>14:18:28</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Mon, 15 Jun 2026 14:09:02 +0000 https://textgroovestatus.com/incident/cmqfah7zz06562ik78eooum90 https://textgroovestatus.com/incident/cmqfah7zz06562ik78eooum90 Delivery Issue - US TFN - Verizon Type: Incident Duration: 20 hours and 59 minutes Affected Components: US Toll Free May 27, 18:21:05 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with TFN on Verizon. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. May 27, 19:20:26 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 28, 15:20:02 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 hours and 59 minutes

Affected Components:

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>18:21:05</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with TFN on Verizon. **Impact:** Inbound and Outbound Message Delays Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>19:20:26</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>15:20:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 27 May 2026 18:21:05 +0000 https://textgroovestatus.com/incident/cmpoe460k04zcqmvdkp8ynt98 https://textgroovestatus.com/incident/cmpoe460k04zcqmvdkp8ynt98 Increased Error Rate - Toronto Datacenter Type: Incident Duration: 2 hours and 14 minutes Affected Components: Text Groove API, Text Groove Application, Text Groove Authentication May 22, 17:12:53 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Thank you for your continued patience. May 22, 18:37:00 GMT+0 - Resolved - This incident has been resolved. May 22, 16:22:57 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform affecting a subset of users in the Toronto region. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Type: Incident

Duration: 2 hours and 14 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>17:12:53</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Thank you for your continued patience..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>18:37:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>16:22:57</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform affecting a subset of users in the Toronto region. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> ]]> Fri, 22 May 2026 16:22:57 +0000 https://textgroovestatus.com/incident/cmph4ozkn00ksqfmg0ku0bcsd https://textgroovestatus.com/incident/cmph4ozkn00ksqfmg0ku0bcsd Delivery Issue - USA - AT&T Type: Incident Duration: 5 hours and 39 minutes Affected Components: US Short Code, US Toll Free, US Long Code Apr 28, 14:49:33 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with AT&T. **Impact:** Inbound and outbound message delays on AT&T. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Apr 28, 15:45:20 GMT+0 - Investigating - We are working with our upstream partner to identify an issue with AT&T messaging on 10DLC routes. Thank you for your continued patience. Apr 28, 19:12:58 GMT+0 - Investigating - Text Groove continues to experience degraded message delivery between AT&T and US Long Codes. We have engaged our upstream messaging aggregator for a fix. Thank you for your continued patience. Apr 28, 20:28:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 39 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>14:49:33</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with AT&T. **Impact:** Inbound and outbound message delays on AT&T. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>15:45:20</var> GMT+0</small><br><strong>Investigating</strong> - We are working with our upstream partner to identify an issue with AT&T messaging on 10DLC routes. Thank you for your continued patience..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>19:12:58</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove continues to experience degraded message delivery between AT&T and US Long Codes. We have engaged our upstream messaging aggregator for a fix. Thank you for your continued patience..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>20:28:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 28 Apr 2026 14:49:33 +0000 https://textgroovestatus.com/incident/cmoiqsf3l001dsu6fot24qopp https://textgroovestatus.com/incident/cmoiqsf3l001dsu6fot24qopp Inbound Message Processing Delays Type: Incident Duration: 2 hours and 2 minutes Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication Apr 23, 14:29:56 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Apr 23, 14:51:32 GMT+0 - Identified - Text Groove engineers are investigating an issue causing inbound message processing delays for some numbers. At this time, some inbound messaging may be delayed and queued. Thank you for your patience. Apr 23, 15:16:27 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 23, 16:32:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 2 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>14:29:56</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>14:51:32</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers are investigating an issue causing inbound message processing delays for some numbers. At this time, some inbound messaging may be delayed and queued. Thank you for your patience..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>15:16:27</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>16:32:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Apr 2026 14:29:56 +0000 https://textgroovestatus.com/incident/cmobkvxxw001at3ue6it2uyn4 https://textgroovestatus.com/incident/cmobkvxxw001at3ue6it2uyn4 Increased Error Rate Type: Incident Duration: 47 minutes Affected Components: Text Groove Application, Text Groove API, Text Groove Authentication Apr 21, 17:08:05 GMT+0 - Resolved - This incident has been resolved. Apr 21, 16:21:13 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Apr 21, 16:27:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 47 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>17:08:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>16:21:13</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>16:27:21</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 21 Apr 2026 16:21:13 +0000 https://textgroovestatus.com/incident/cmo8tzcwa005u2ixocpmejvo5 https://textgroovestatus.com/incident/cmo8tzcwa005u2ixocpmejvo5 Various Queuing Delays Type: Incident Duration: 6 hours and 33 minutes Affected Components: Text Groove Application, Text Groove API Apr 13, 20:15:48 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 13, 23:10:01 GMT+0 - Resolved - This incident has been resolved. Apr 13, 16:36:49 GMT+0 - Investigating - Text Groove is currently experiencing various queuing delays across the platform. Our engineering team is actively working towards a fix. Some webhook notifications or inbound message processing may be delayed. Thank you for your patience. Type: Incident

Duration: 6 hours and 33 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>20:15:48</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>23:10:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>16:36:49</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove is currently experiencing various queuing delays across the platform. Our engineering team is actively working towards a fix. Some webhook notifications or inbound message processing may be delayed. Thank you for your patience..</p> ]]> Mon, 13 Apr 2026 16:36:49 +0000 https://textgroovestatus.com/incident/cmnxf0l7d027qoz3zacx7qf3q https://textgroovestatus.com/incident/cmnxf0l7d027qoz3zacx7qf3q Delivery Issue - USA - New York (NY) Data Centre Type: Incident Duration: 18 hours and 40 minutes Affected Components: US Short Code, US Toll Free, US Long Code Apr 9, 15:57:46 GMT+0 - Investigating - Text Groove is aware of queuing delays affecting our New York data centre. **Impact:** Inbound and Outbound Message Delays- messages may arrive in batches or experience delays. Engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Apr 10, 10:37:35 GMT+0 - Resolved - This incident has been resolved. Apr 9, 19:22:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 18 hours and 40 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>15:57:46</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove is aware of queuing delays affecting our New York data centre. **Impact:** Inbound and Outbound Message Delays- messages may arrive in batches or experience delays. Engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>10:37:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>19:22:44</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 9 Apr 2026 15:57:46 +0000 https://textgroovestatus.com/incident/cmnrnuyqw01cva4gky3dgeqkn https://textgroovestatus.com/incident/cmnrnuyqw01cva4gky3dgeqkn --newline-- Display Issue Type: Incident Duration: 6 hours and 3 minutes Affected Components: Text Groove Application Mar 16, 21:54:19 GMT+0 - Resolved - This incident has been resolved. Thank you for your continued patience. Mar 16, 15:51:24 GMT+0 - Investigating - We are currently investigating an incident with --newline-- being displayed in Text Groove on some messages on line breaks. Our engineering team is investigating. Thank you for your patience. Type: Incident

Duration: 6 hours and 3 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>21:54:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your continued patience..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>15:51:24</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident with --newline-- being displayed in Text Groove on some messages on line breaks. Our engineering team is investigating. Thank you for your patience..</p> ]]> Mon, 16 Mar 2026 15:51:24 +0000 https://textgroovestatus.com/incident/cmmtd2ci2000lwaeapzqk0f4q https://textgroovestatus.com/incident/cmmtd2ci2000lwaeapzqk0f4q Delivery Issue - Inbound Toll-Free Messaging Type: Incident Duration: 42 minutes Affected Components: US Toll Free, Canada Toll Free Mar 10, 10:37:05 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Inbound Toll-Free Messaging **Impact:** Inbound Messaging Delays on Toll-Free Numbers Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Mar 10, 11:05:51 GMT+0 - Monitoring - Upstream carrier engineers have implemented a fix and are currently monitoring the result. Mar 10, 11:18:54 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 42 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>10:37:05</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Inbound Toll-Free Messaging **Impact:** Inbound Messaging Delays on Toll-Free Numbers Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>11:05:51</var> GMT+0</small><br><strong>Monitoring</strong> - Upstream carrier engineers have implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>11:18:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 10 Mar 2026 10:37:05 +0000 https://textgroovestatus.com/incident/cmmkh6zy4011djrhkdumf7d4g https://textgroovestatus.com/incident/cmmkh6zy4011djrhkdumf7d4g Increased Error Rate Type: Incident Duration: 8 hours and 27 minutes Affected Components: , Canada Long Code, Text Groove Application, Text Groove API, Text Groove Authentication, US Short Code, US Toll Free, US Long Code, Canada Toll Free, Canada Short Code, Carrier-Side Message Delivery → Mar 5, 20:23:39 GMT+0 - Resolved - This incident has been resolved. Mar 5, 11:56:59 GMT+0 - Investigating - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience. Mar 5, 12:37:38 GMT+0 - Identified - We are continuing to work on a fix for this incident. This issue appears to be mostly be affecting users in the Midwest USA. **Impact**: Regional platform availability issues. Thank you for your continued patience. Mar 5, 14:34:12 GMT+0 - Monitoring - Text Groove engineers have implemented a fix and are currently monitoring the result. Thank you for your continued patience this morning. Type: Incident

Duration: 8 hours and 27 minutes

Affected Components: , , , , , , , , ,

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:23:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:56:59</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:37:38</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. This issue appears to be mostly be affecting users in the Midwest USA. **Impact**: Regional platform availability issues. Thank you for your continued patience..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:34:12</var> GMT+0</small><br><strong>Monitoring</strong> - Text Groove engineers have implemented a fix and are currently monitoring the result. Thank you for your continued patience this morning..</p> ]]> Thu, 5 Mar 2026 11:56:59 +0000 https://textgroovestatus.com/incident/cmmdeuhrw099j47qosi7tmf9w https://textgroovestatus.com/incident/cmmdeuhrw099j47qosi7tmf9w Unintended "Already Subscribed" Automatic Reply Being Sent Type: Incident Duration: 1 hour and 44 minutes Affected Components: Text Groove Application Feb 13, 16:44:58 GMT+0 - Investigating - Text Groove engineers are investigating an incident where "Already Subscribed" messages are being sent to Text Club subscribers unintentionally. Our team is evaluating and investigating a root cause. Thank you for your patience. Feb 13, 17:02:18 GMT+0 - Identified - Text Groove engineers have identified the issue and have begun to rollback a breaking code change that is causing this issue. The root cause of this has been identified and a patch is being written to prevent this into the future. Thank you for your continued patience. Feb 13, 18:29:24 GMT+0 - Resolved - This code has been rolled back and a patch is now in testing. We are considering this incident fully resolved. Thank you for your patience. Type: Incident

Duration: 1 hour and 44 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>16:44:58</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove engineers are investigating an incident where "Already Subscribed" messages are being sent to Text Club subscribers unintentionally. Our team is evaluating and investigating a root cause. Thank you for your patience..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>17:02:18</var> GMT+0</small><br><strong>Identified</strong> - Text Groove engineers have identified the issue and have begun to rollback a breaking code change that is causing this issue. The root cause of this has been identified and a patch is being written to prevent this into the future. Thank you for your continued patience..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>18:29:24</var> GMT+0</small><br><strong>Resolved</strong> - This code has been rolled back and a patch is now in testing. We are considering this incident fully resolved. Thank you for your patience..</p> ]]> Fri, 13 Feb 2026 16:44:58 +0000 https://textgroovestatus.com/incident/cmll4btm7023b135rbzwl7obx https://textgroovestatus.com/incident/cmll4btm7023b135rbzwl7obx Delivery Issue - USA - AT&T Type: Incident Duration: 1 day, 1 hour and 44 minutes Affected Components: US Short Code, US Toll Free, US Long Code Jan 20, 17:01:36 GMT+0 - Resolved - This incident has been resolved. Jan 19, 15:17:20 GMT+0 - Investigating - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code, Toll-Free, and 10DLC on AT&T. **Impact:** Inbound and Outbound Message Delays. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience. Type: Incident

Duration: 1 day, 1 hour and 44 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>17:01:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>15:17:20</var> GMT+0</small><br><strong>Investigating</strong> - Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code, Toll-Free, and 10DLC on AT&T. **Impact:** Inbound and Outbound Message Delays. Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience..</p> ]]> Mon, 19 Jan 2026 15:17:20 +0000 https://textgroovestatus.com/incident/cmklb6tu802rxetvcpyu38z0n https://textgroovestatus.com/incident/cmklb6tu802rxetvcpyu38z0n Carrier Maintenance - Toll-Free SMS & MMS Type: Maintenance Duration: 4 hours Affected Components: US Toll Free, Canada Toll Free Sep 4, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 4, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 4, 03:00:00 GMT+0 - Identified - Text Groove has been informed that the industry Toll-Free messaging aggregator will be performing planned maintenance on their systems. During this time, customers may experience intermittent delays delivering messages to and from end-users. Thank you for your patience. **Start Time:** 2025-09-03 11:00 PM EDT **End Time:** 2025-09-04 3:00 AM EDT Impact: Clients may experience delayed or failed Toll Free inbound and outbound traffic towards the United States and Canada. Type: Maintenance

Duration: 4 hours

Affected Components: ,

<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Text Groove has been informed that the industry Toll-Free messaging aggregator will be performing planned maintenance on their systems. During this time, customers may experience intermittent delays delivering messages to and from end-users. Thank you for your patience. **Start Time:** 2025-09-03 11:00 PM EDT **End Time:** 2025-09-04 3:00 AM EDT Impact: Clients may experience delayed or failed Toll Free inbound and outbound traffic towards the United States and Canada..</p> ]]> Thu, 4 Sep 2025 03:00:00 +0000 https://textgroovestatus.com/maintenance/cme3ftlyo00ewfntrobi4h8ow https://textgroovestatus.com/maintenance/cme3ftlyo00ewfntrobi4h8ow Scheduled Maintenance Notice April 25th, 2025 – Atlanta Region Type: Maintenance Duration: 6 hours and 10 minutes Affected Components: Atlanta Cloud Hosting Provider, Text Groove API, Text Groove Application Apr 26, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 26, 05:33:39 GMT+0 - Identified - System maintenance is still ongoing. Apr 26, 07:32:56 GMT+0 - Identified - Maintenance is still ongoing at this time. Apr 26, 10:10:08 GMT+0 - Completed - Maintenance completed. However, systems with Atlanta are having intermittent issues which are currently trying to be resolved by our service provider. Apr 26, 04:00:00 GMT+0 - Identified - On April 25 at approximately 9:00 PM PST, we will be performing a planned migration of our Atlanta region databases to a new backend system. During this maintenance window, all services in the Atlanta region will be temporarily unavailable, including: - Incoming and outgoing text messages - Platform access - API requests We estimate the maintenance will take approximately 2 hours to complete. Real-time updates will be provided on this status page throughout the migration. Once the migration is completed all messages received during this time will be processed when the new databases are online. We appreciate your understanding and patience as we work to enhance the performance and reliability of our systems. Type: Maintenance

Duration: 6 hours and 10 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>05:33:39</var> GMT+0</small><br><strong>Identified</strong> - System maintenance is still ongoing..</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>07:32:56</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is still ongoing at this time..</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>10:10:08</var> GMT+0</small><br><strong>Completed</strong> - Maintenance completed. However, systems with Atlanta are having intermittent issues which are currently trying to be resolved by our service provider..</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - On April 25 at approximately 9:00 PM PST, we will be performing a planned migration of our Atlanta region databases to a new backend system. During this maintenance window, all services in the Atlanta region will be temporarily unavailable, including: - Incoming and outgoing text messages - Platform access - API requests We estimate the maintenance will take approximately 2 hours to complete. Real-time updates will be provided on this status page throughout the migration. Once the migration is completed all messages received during this time will be processed when the new databases are online. We appreciate your understanding and patience as we work to enhance the performance and reliability of our systems..</p> ]]> Sat, 26 Apr 2025 04:00:00 +0000 https://textgroovestatus.com/maintenance/cm8wj69m2001prjwrjuoraqwk https://textgroovestatus.com/maintenance/cm8wj69m2001prjwrjuoraqwk Text Clubs Sending Infrastructure Type: Maintenance Duration: 12 hours Affected Components: Text Groove Application Feb 7, 05:00:00 GMT+0 - Identified - Text Groove will be performing important maintenance on our text clubs sending infrastructure this evening. While no impact is expected, please check the status of your Text Clubs sends after they are processed. If you experience any issues with your text clubs, please contact our support team by email at **support@textgroove.com**. **Start Time:** 02/07/2025 00:00 EST **End Time:** 02/07/2025 12:00 EST **Impact:** No Impact Expected Feb 7, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 7, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 12 hours

Affected Components:

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Text Groove will be performing important maintenance on our text clubs sending infrastructure this evening. While no impact is expected, please check the status of your Text Clubs sends after they are processed. If you experience any issues with your text clubs, please contact our support team by email at **support@textgroove.com**. **Start Time:** 02/07/2025 00:00 EST **End Time:** 02/07/2025 12:00 EST **Impact:** No Impact Expected.</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 7 Feb 2025 05:00:00 +0000 https://textgroovestatus.com/maintenance/cm6tphfgh00cbkut78v2v97ds https://textgroovestatus.com/maintenance/cm6tphfgh00cbkut78v2v97ds Text Groove Company Toll-Free Number Type: Maintenance Duration: 4 hours Affected Components: Text Groove Authentication, Text Groove Application, Text Groove API Jan 31, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 31, 13:00:00 GMT+0 - Identified - We will be performing essential maintenance on our internal communication tools and phone system. During the maintenance window, you may be unable to reach Text Groove by phone. If you require support during this time, our team would be pleased to assist you by email at [support@textgroove.com](mailto:support@textgroove.com). Jan 31, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , ,

<p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing essential maintenance on our internal communication tools and phone system. During the maintenance window, you may be unable to reach Text Groove by phone. If you require support during this time, our team would be pleased to assist you by email at [support@textgroove.com](mailto:support@textgroove.com)..</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 31 Jan 2025 13:00:00 +0000 https://textgroovestatus.com/maintenance/cm6jn5lpt00087xlg24js9j3x https://textgroovestatus.com/maintenance/cm6jn5lpt00087xlg24js9j3x Text Groove - US 10DLC Maintenance Type: Maintenance Duration: 4 hours Affected Components: US Long Code Jan 23, 07:00:00 GMT+0 - Identified - Text Groove will be performing some essential maintenance on our US 10DLC message routing per the following schedule. **Start:** January 23, 2024 - 2:00am EST **End:** January 23, 2024 - 6:00am EST During this window, messages to and from a subset of US 10DLC long codes may be impacted. Jan 23, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 23, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Text Groove will be performing some essential maintenance on our US 10DLC message routing per the following schedule. **Start:** January 23, 2024 - 2:00am EST **End:** January 23, 2024 - 6:00am EST During this window, messages to and from a subset of US 10DLC long codes may be impacted..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 23 Jan 2025 07:00:00 +0000 https://textgroovestatus.com/maintenance/cm5zm979c00475z787pe1qzyc https://textgroovestatus.com/maintenance/cm5zm979c00475z787pe1qzyc External Connectivity - Rogers Wireless Type: Maintenance Duration: 1 hour Affected Components: Canada Short Code, Canada Toll Free, Canada Long Code Sep 3, 12:00:00 GMT+0 - Identified - Our upstream partners have scheduled an upcoming maintenance window with their Rogers and Fido Canada connections. During the window we expect to see a brief delay in outbound messages. **Start Time:** 2024-09-03 08:00 ET **End Time:** 2024-09-03 09:00 ET **Impact:** Clients may observe delayed or failed outbound messages. Clients may also experience delayed inbound messages. We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly. Sep 3, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 3, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our upstream partners have scheduled an upcoming maintenance window with their Rogers and Fido Canada connections. During the window we expect to see a brief delay in outbound messages. **Start Time:** 2024-09-03 08:00 ET **End Time:** 2024-09-03 09:00 ET **Impact:** Clients may observe delayed or failed outbound messages. Clients may also experience delayed inbound messages. We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 3 Sep 2024 12:00:00 +0000 https://textgroovestatus.com/maintenance/cm044x38l002e26onpapfl8tm https://textgroovestatus.com/maintenance/cm044x38l002e26onpapfl8tm