Text Groove - Inbound Message Encoding - Bell Canada – Incident details

All systems operational

Inbound Message Encoding - Bell Canada

Resolved
Degraded performance
Started 6 months agoLasted about 4 hours

Affected

Carrier-Side Message Delivery

Degraded performance from 11:41 AM to 3:24 PM, Operational from 2:56 PM to 3:24 PM

Canada Long Code

Degraded performance from 11:41 AM to 3:24 PM

Canada Short Code

Degraded performance from 11:41 AM to 2:56 PM, Operational from 2:56 PM to 3:24 PM

Canada Toll Free

Degraded performance from 11:41 AM to 2:56 PM, Operational from 2:56 PM to 3:24 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your continued patience.

  • Monitoring
    Monitoring

    We are currently seeing properly encoded MOs from Bell. Text Groove engineers continue to monitor for any further abnormalities. Thank you for your continued patience.

  • Update
    Update

    Text Groove continues to observe message encoding issues for all SMS originating from Bell Canada's network. Relevant carrier teams continue to investigate. Thank you for your continued patience.

  • Investigating
    Investigating

    Bell Canada is currently experiencing encoding issues for all SMS originating from their network. Relevant carrier teams are investigating this issue. Thank you for your patience.