Text Groove - Delivery and Reporting Issue - US/Canada – Incident details

All systems operational

Delivery and Reporting Issue - US/Canada

Resolved
Degraded performance
Started 3 months agoLasted about 3 hours

Affected

Carrier-Side Message Delivery

Degraded performance from 6:59 PM to 10:16 PM

US Long Code

Degraded performance from 6:59 PM to 10:16 PM

US Short Code

Degraded performance from 6:59 PM to 10:16 PM

US Toll Free

Degraded performance from 6:59 PM to 10:16 PM

Canada Long Code

Degraded performance from 6:59 PM to 10:16 PM

Canada Short Code

Degraded performance from 6:59 PM to 10:16 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Upstream carrier engineers implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    Text Groove has been notified of some upstream delivery issues. Our partner is currently experiencing delivery issues with reporting/receipts as well as latency on the 10DLC network.


    Impact: Possible Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.