Text Groove - Unintended "Already Subscribed" Automatic Reply Being Sent – Incident details

All systems operational

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Unintended "Already Subscribed" Automatic Reply Being Sent

ResolvedDegraded performance1 hour 44 minutes

Affected

Text Groove Application

Degraded performance from 4:44 PM to 6:29 PM

  • ResolvedUTC

    This code has been rolled back and a patch is now in testing. We are considering this incident fully resolved. Thank you for your patience.

  • IdentifiedUTC

    Text Groove engineers have identified the issue and have begun to rollback a breaking code change that is causing this issue. The root cause of this has been identified and a patch is being written to prevent this into the future. Thank you for your continued patience.

  • InvestigatingUTC

    Text Groove engineers are investigating an incident where "Already Subscribed" messages are being sent to Text Club subscribers unintentionally. Our team is evaluating and investigating a root cause. Thank you for your patience.