Text Groove - Increased Error Rate - Toronto Datacenter – Incident details

All systems operational

Increased Error Rate - Toronto Datacenter

Resolved
Degraded performance
Started 2 months agoLasted about 2 hours

Affected

Text Groove Application

Degraded performance from 4:22 PM to 5:12 PM, Operational from 5:12 PM to 6:37 PM

Text Groove Authentication

Degraded performance from 4:22 PM to 5:12 PM, Operational from 5:12 PM to 6:37 PM

Text Groove API

Degraded performance from 4:22 PM to 5:12 PM, Operational from 5:12 PM to 6:37 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. Thank you for your continued patience.

  • Investigating
    UTC
    Investigating

    Text Groove has received reports of increased error rates on the platform affecting a subset of users in the Toronto region. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.