Text Groove - Increased Error Rate - Canada Users – Incident details

All systems operational

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Increased Error Rate - Canada Users

ResolvedPartial outage 15%2 hours 15 minutes

Affected

Text Groove Application

Degraded performance from 8:09 PM to 8:20 PM, Partial outage from 8:20 PM to 8:27 PM, Operational from 8:27 PM to 10:25 PM

Text Groove Authentication

Degraded performance from 8:09 PM to 8:20 PM, Partial outage from 8:20 PM to 8:27 PM, Operational from 8:27 PM to 10:25 PM

Text Groove API

Degraded performance from 8:09 PM to 8:20 PM, Partial outage from 8:20 PM to 8:27 PM, Operational from 8:27 PM to 10:25 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Text Groove engineers have implemented a fix. Service should now be restored to the affected users. Our team continues to monitor for stability. Thank you again for your continued patience.

  • IdentifiedUTC

    Text Groove engineers have identified the root cause of the issue affecting a subset of users in Toronto and are working on a fix.

    IMPACT: Platform availability for a small subset of Text Groove customers located in Canada.

    Thank you for your continued patience.

  • InvestigatingUTC

    Text Groove has received reports of increased error rates on the platform for a subset of users located in Canada. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.