Text Groove - Delivery Issue - 10DLC SMS - Canada Inbound – Incident details

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Delivery Issue - 10DLC SMS - Canada Inbound

ResolvedDegraded performance7 hours 21 minutes

Affected

Text Groove Application

Degraded performance from 10:02 AM to 10:26 AM, Operational from 10:26 AM to 5:24 PM

Text Groove Authentication

Degraded performance from 10:02 AM to 10:26 AM, Operational from 10:26 AM to 5:24 PM

Text Groove API

Degraded performance from 10:02 AM to 10:26 AM, Operational from 10:26 AM to 5:24 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Our upstream aggregator has implemented a fix and we are currently monitoring the result.

  • UpdateUTC

    Text Groove continues to escalate this issue with our upstream aggregator.

  • UpdateUTC

    Text Groove continues to escalate this issue with our upstream aggregator.

  • UpdateUTC

    Text Groove continues to escalate this issue with our upstream aggregator.

  • UpdateUTC

    Text Groove continues to escalate this issue with our aggregator. Please note that this issue is upstream from us and a wider industry-wide issue affecting multiple business messaging platforms. Thank you for your continued patience.

  • UpdateUTC

    Text Groove continues to escalate this issue with our upstream aggregator.

  • IdentifiedUTC

    Text Groove is aware of an issue affecting Inbound SMS on Canada SMS routes affecting a subset of customers. This issue is upstream at the aggregator and as such, we have escalated this with their team. They are investigating this issue further.

  • InvestigatingUTC

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.