Text Groove - Delivery Issue - Toll-Free Messaging – Incident details

Experiencing partially degraded performance

Delivery Issue - Toll-Free Messaging

Monitoring
Degraded performance
Started about 2 hours ago

Affected

Carrier-Side Message Delivery

Degraded performance from 2:40 PM to 12:00 AM

US Toll Free

Degraded performance from 2:40 PM to 12:00 AM

Canada Toll Free

Degraded performance from 2:40 PM to 12:00 AM

Updates
  • Monitoring
    UTC
    Monitoring

    Upstream carrier engineers have identified the root cause of the issue and have implemented a fix. The effectiveness of this resolution is currently being monitored.

    A resolution confirmation will be posted once further verification is received from carrier engineers.

  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Toll-Free Messaging


    Impact: Inbound and Outbound Messaging Delays on Toll-Free Numbers

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.