Text Groove - Delivery Issue - Toll Free 8XX Messaging – Incident details

All systems operational

Delivery Issue - Toll Free 8XX Messaging

Resolved
Degraded performance
Started about 1 hour agoLasted 1 hour 29 minutes

Affected

Carrier-Side Message Delivery

Degraded performance from 6:41 PM to 8:10 PM

US Toll Free

Degraded performance from 6:41 PM to 8:10 PM

Canada Toll Free

Degraded performance from 6:41 PM to 8:10 PM

Updates
  • Resolved
    UTC
    Resolved

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Toll Free message delivery


    Impact: Inbound and Outbound Messaging Issues on all Toll Free 8XX Routes and TNs

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.