Text Groove - Delivery Issue - CANADA - Telus Customers to Canadian Short Codes – Incident details

Canada Short Code experiencing degraded performance

Show current status

Delivery Issue - CANADA - Telus Customers to Canadian Short Codes

InvestigatingDegraded performance

Affected

Carrier-Side Message Delivery

Degraded performance from 10:38 PM to 12:00 AM

Canada Short Code

Degraded performance from 10:38 PM to 12:00 AM

  • UpdateUTC

    Carrier engineers still are investigating this incident.

    If you have a listener who is experiencing this issue, please email listener handset screenshots to support@textgroove.com.

  • InvestigatingUTC

    Text Groove has been notified of delivery issues affecting some TELUS and Koodo customers sending messages to Canadian short codes.  Our upstream partners and TELUS carrier engineers are aware and actively investigating. Updates will be posted as they become available.


    Impact: Some TELUS and Koodo customers are unable to send messages to Canadian short codes. Messages may show as not sent or not delivered on the customer’s phone.

    Thank you for your patience.