Text Groove - Delivery Issue - Inbound MMS - US and Canada 10DLC – Incident details

Experiencing partially degraded performance

Delivery Issue - Inbound MMS - US and Canada 10DLC

Identified
Degraded performance
Started 1 day ago

Affected

Carrier-Side Message Delivery

Degraded performance from 11:36 PM to 12:00 AM

US Long Code

Degraded performance from 11:36 PM to 12:00 AM

Canada Long Code

Degraded performance from 11:36 PM to 12:00 AM

Updates
  • Update
    Update

    Engineers at our upstream aggregation partner have begun implementing a fix for this issue. Some MMS is now being delivered. Further remediation is being implemented at this time and a full fix is expected before 8pm ET. Updates will continue to be shared as they are available.

  • Identified
    Identified

    Upstream carriers are continuing to work on a fix for this incident. They have identified the root cause and are working on implementing a fix. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove is investigating an issue affecting inbound MMS on some 10DLC routes. We have engaged our aggregation partner is and are investigating now.


    Impact: Inbound MMS Failures on a subset of 10DLC Routes

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.