Text Groove - Increased Error Rate – Incident details

All systems operational

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Increased Error Rate

ResolvedDegraded performance8 hours 26 minutes

Affected

Text Groove Application

Degraded performance from 11:56 AM to 2:34 PM, Operational from 2:34 PM to 8:23 PM

Text Groove Authentication

Degraded performance from 11:56 AM to 2:34 PM, Operational from 2:34 PM to 8:23 PM

Text Groove API

Degraded performance from 11:56 AM to 2:34 PM, Operational from 2:34 PM to 8:23 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Text Groove engineers have implemented a fix and are currently monitoring the result. Thank you for your continued patience this morning.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident. This issue appears to be mostly be affecting users in the Midwest USA.

    Impact: Regional platform availability issues.

    Thank you for your continued patience.

  • InvestigatingUTC

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.