Text Groove - Inbound Message Processing Delays – Incident details

All systems operational

Inbound Message Processing Delays

Resolved
Major outage
Started 4 months agoLasted about 2 hours

Affected

Text Groove Application

Degraded performance from 2:29 PM to 4:32 PM

Text Groove Authentication

Degraded performance from 2:29 PM to 4:32 PM

Text Groove API

Degraded performance from 2:29 PM to 4:32 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    Text Groove engineers are investigating an issue causing inbound message processing delays for some numbers. At this time, some inbound messaging may be delayed and queued. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.