Text Groove - Delivery Issue - USA - AT&T – Incident details

Cloudflare KV experiencing degraded performance

Delivery Issue - USA - AT&T

Resolved
Degraded performance
Started 2 months agoLasted about 6 hours

Affected

Carrier-Side Message Delivery

Degraded performance from 2:49 PM to 7:12 PM, Operational from 3:45 PM to 7:12 PM, Degraded performance from 7:12 PM to 8:28 PM, Operational from 7:12 PM to 8:28 PM

US Long Code

Degraded performance from 2:49 PM to 8:28 PM

US Short Code

Degraded performance from 2:49 PM to 3:45 PM, Operational from 3:45 PM to 8:28 PM

US Toll Free

Degraded performance from 2:49 PM to 3:45 PM, Operational from 3:45 PM to 8:28 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Text Groove continues to experience degraded message delivery between AT&T and US Long Codes. We have engaged our upstream messaging aggregator for a fix. Thank you for your continued patience.

  • Update
    UTC
    Update

    We are working with our upstream partner to identify an issue with AT&T messaging on 10DLC routes. Thank you for your continued patience.

  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with AT&T.


    Impact: Inbound and outbound message delays on AT&T.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.