Text Groove - Increased Error Rate – Incident details

All systems operational

Increased Error Rate

Resolved
Major outage
Started 2 months agoLasted about 7 hours

Affected

Text Groove Application

Degraded performance from 1:28 PM to 8:47 PM

Text Groove Authentication

Degraded performance from 1:28 PM to 8:47 PM

Text Groove API

Degraded performance from 1:28 PM to 8:47 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    Text Groove has received reports of increased error rates on the platform affecting a subset of customers. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.