Text Groove - Delivery Issue - Canada – Incident details

All systems operational

Delivery Issue - Canada

Monitoring
Degraded performance
Started about 4 hours ago

Affected

Carrier-Side Message Delivery

Degraded performance from 10:56 AM to 11:16 AM, Operational from 11:16 AM to 12:00 AM

Canada Long Code

Degraded performance from 10:56 AM to 11:16 AM, Operational from 11:16 AM to 12:00 AM

Canada Short Code

Degraded performance from 10:56 AM to 11:16 AM, Operational from 11:16 AM to 12:00 AM

Updates
  • Monitoring
    UTC
    Monitoring

    Our upstream aggregator has implemented a fix for this issue. We are monitoring.

    Impact: Messaging on Some CA Short Code and 10DLC routes impacted from 6:20am to 7:05am ET.

    Thank you for your continued patience.

  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues affecting Canadian routes.


    Impact: Inbound and Outbound Messaging Failures

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.