Text Groove - Notice history

Our cloud security vendor has confirmed this incident has been fully resolved.

Text Groove engineers have pushed a fix that has mitigated this issue. We are continuing to monitor for any changes. Thank you for your patience.

Text Groove has identified the issue as linked to a false positive block by our cloud security partner. Some legitimate web app requests are being blocked and this is causing unexpected platform behaviour for a subset of users. Engineers have engaged our cloud security partner and are working towards a fix. Thank you for your patience.

We are no longer receiving any errors and it appears messages are routing correctly. We are monitoring and continue to confirm a full resolution with our messaging aggregation partner. Thank you for your continued patience.

Text Groove engineers are still working on a fix for the issues currently being experienced in our Toronto datacenter. We have engaged our hosting provider as their network is still degraded and our internal systems are experiencing periodic timeouts. Thank you for your continued patience.

Text Groove engineers continue to work on a permanent fix for the issue. At this time, we do not have an ETA for resolution. The issue stems from a networking issue previously experienced at our hosting company's datacenter in Toronto.

Impact: Platform, API, and inbound messaging may be impacted in Canada.

Thank you for your continued patience.

Text Groove engineers are continuing to work on a fix for this incident. Thank you for your continued patience.

Text Groove engineers continue to work on implementing a fix.

Thank you for your continued patience.

Text Groove engineers continue to investigate and are working on applying a fix.

Thank you for your continued patience.

Text Groove engineers have identified the root cause of this issue and are working on applying a fix. Thank you for your patience.

Our vendor has implemented a fix for this issue. Normal platform behaviour should now be restored.

If you continue to experience issues accessing the platform, please contact support@textgroove.com. Our team will continue to monitor this issue for a short period.

Thank you for your patience as we investigate this.

Our vendor has implemented a fix and is now monitoring performance.

Outbound messages should be sending successfully again.

Thank you for your patience while we worked to resolve this.

We're investigating an issue with outbound messaging with our aggregator affecting 10DLC codes.

Thank you for your continued patience.

Text Groove engineers have observed a full resolution of services. Inbound messages during the outage period will be retried by the carriers over the next couple hours. Our team continues to monitor for any further issues. Thank you for your continued patience.

Text Groove services in our Atlanta datacenter region have been fully restored. Our network security vendor continues to apply a fix on a rolling basis to their backend services, which is expected to be completed over the next 30-45 minutes. As this is completed, we expect Text Groove services to continue to be restored. Thank you for your continued patience.

Text Groove engineers are beginning to see services recover. At this time, not all services have fully recovered, and we continue to monitor and work towards a full resolution of all services. Thank you for your continued patience.