Text Groove - Notice history

A fix has been deployed for the affected numbers. This issue is now resolved. Thank you for your patience.

Text Groove engineers have been advised that fix for the underlying issue is scheduled for 4/2/25 by T-Mobile's aggregation partner. We are continuing to engage with our partners to see if that can be expedited. Thank you for your continued patience.

Text Groove's upstream aggregator is continuing to escalate with T-Mobile on the issue and they are engaged with the relevant parties to work towards a repair.

Impact: Periodic Inbound message delays and failures from T-Mobile to 10DLC codes.

There is no ETR at this time. Thank you for your continued patience.

Text Groove's upstream aggregator is continuing to escalate with T-Mobile on the issue and they are engaged with the relevant parties. There is no ETR at this time. Thank you for your continued patience. This is limited to inbound messaging traffic from T-Mobile on US long code.

After an extended period of monitoring, we are considering this incident resolved. Thank you for your patience.

Text Groove's authentication system is now operating normally. The previous issues were linked to an incident with our upstream infrastructure hosting partner. Our engineering team has confirmed that services are fully restored and continues to monitor for any further issues.

Thank you for your patience, and we appreciate your support!

The issue causing inbound message delays for a subset of users in our Atlanta datacenter has now been resolved. Everything should now be working properly. Thank you for your patience.

Carrier engineers have implemented a solution which is currently yielding normal delivery activity for US SMS Long Code and Toll Free on AT&T.

The solution results for inbound and outbound MMS are yet to be reported. Further updates will confirm a total resolution.

Engineers have identified the cause of this incident and are working towards resolution.

Text Groove engineers have pushed a fix for the issue being experienced by a small subset of users in our Canadian datacenter. We are monitoring the results, but message delivery should now be returned to normal. Thank you for your continued patience.

Text Groove engineering has identified the root cause of this issue. This issue affects a small subset of Text Groove numbers in Canada. Engineering is working on deploying a fix. Thank you for your continued patience.

Text Groove engineers have identified the cause of the earlier issue involving previously scheduled Text Clubs messages being resent.

A small subset of messages were resent in error. Our team has rolled out a fix that will prevent this from recurring. Additionally, we are taking steps to further identify the root cause of this issue and are working on ensuring it does not happen again.

A postmortem report will be published. Thank you for your patience and apologies for any inconvenience this may have caused.

Our engineers have identified the root cause of the issue and are working on a solution.

Thank you for your patience as we solve this.

This incident has been resolved by our upstream partners.