Text Groove - Notice history

Experiencing partial outage

Text Groove Application - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Text Groove Authentication - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.99%Apr · 100.0%

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Feb 2025
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Text Groove API - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Notice history

Apr 2025

Scheduled Maintenance Notice April 25th, 2025 – Atlanta Region
Scheduled for April 26, 2025 at 4:00 AM – 6:00 AM about 2 hours
  • Planned
    April 26, 2025 at 4:00 AM
    Planned
    April 26, 2025 at 4:00 AM
    On April 25 at approximately 9:00 PM PST, we will be performing a planned migration of our Atlanta region databases to a new backend system. During this maintenance window, all services in the Atlanta region will be temporarily unavailable, including: - Incoming and outgoing text messages - Platform access - API requests We estimate the maintenance will take approximately 2 hours to complete. Real-time updates will be provided on this status page throughout the migration. Once the migration is completed all messages received during this time will be processed when the new databases are online. We appreciate your understanding and patience as we work to enhance the performance and reliability of our systems.
Text Groove Contacts Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Text Groove engineers have implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    Text Groove is aware of an issue affecting the saving of contacts in our app. Engineers are working on a fix. Thank you for your patience

Delivery Issue - US Long Code - T-Mobile
  • Investigating
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC on T-Mobile.


    Impact: Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Mar 2025

Delivery Issue - US Long Code - T Mobile
  • Resolved
    Resolved

    A fix has been deployed for the affected numbers. This issue is now resolved. Thank you for your patience.

  • Update
    Update

    Text Groove engineers have been advised that fix for the underlying issue is scheduled for 4/2/25 by T-Mobile's aggregation partner. We are continuing to engage with our partners to see if that can be expedited. Thank you for your continued patience.

  • Update
    Update

    Text Groove's upstream aggregator is continuing to escalate with T-Mobile on the issue and they are engaged with the relevant parties to work towards a repair.

    Impact: Periodic Inbound message delays and failures from T-Mobile to 10DLC codes.

    There is no ETR at this time. Thank you for your continued patience.

  • Update
    Update

    Text Groove's upstream aggregator is continuing to escalate with T-Mobile on the issue and they are engaged with the relevant parties. There is no ETR at this time. Thank you for your continued patience. This is limited to inbound messaging traffic from T-Mobile on US long code.

  • Identified
    Identified

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with US Long Code on T-Mobile.


    Impact: Inbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Delivery Issue - US Long Code - AT&T MMS
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with MMS on AT&T.


    Impact: Inbound and outbound MMS delays on AT&T

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Text Groove Support Phone Number is Offline
  • Resolved
    Resolved

    The incident with our Toll Free number has been resolved. Thank you.

  • Investigating
    Investigating

    We are currently investigating this incident.

    You may or may not be able to reach us on our toll-free number. Please reach out to support@textgroove.com for support.

    Thank you

Text Groove Authentication Issues
  • Resolved
    Resolved

    After an extended period of monitoring, we are considering this incident resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    Text Groove's authentication system is now operating normally. The previous issues were linked to an incident with our upstream infrastructure hosting partner. Our engineering team has confirmed that services are fully restored and continues to monitor for any further issues.

    Thank you for your patience, and we appreciate your support!

  • Investigating
    Investigating

    Text Groove is currently investigating an issue affecting our platform authentication system. Engineers are working on identifying the issue. Thank you for your patience.

Feb 2025

Inbound Message Delays - Atlanta Datacenter
  • Resolved
    Resolved

    The issue causing inbound message delays for a subset of users in our Atlanta datacenter has now been resolved. Everything should now be working properly. Thank you for your patience.

  • Investigating
    Investigating

    Text Groove has reports of Inbound Message delays affecting a subset of users hosted in our Atlanta datacenter. Engineers are investigating. Updates will be provided as they are available. Thank you for your patience.

Delivery Issue - US - AT&T
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Carrier engineers have implemented a solution which is currently yielding normal delivery activity for US SMS Long Code and Toll Free on AT&T.

    The solution results for inbound and outbound MMS are yet to be reported. Further updates will confirm a total resolution.

  • Identified
    Identified

    Engineers have identified the cause of this incident and are working towards resolution.

  • Investigating
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and Toll Free on AT&T.


    Impact: SMS and MMS Delivery Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Inbound Message Delays
  • Resolved
    Resolved

    Text Groove engineers have pushed a fix for the issue being experienced by a small subset of users in our Canadian datacenter. We are monitoring the results, but message delivery should now be returned to normal. Thank you for your continued patience.

  • Identified
    Identified

    Text Groove engineering has identified the root cause of this issue. This issue affects a small subset of Text Groove numbers in Canada. Engineering is working on deploying a fix. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove has received reports of inbound message delays on a subset of numbers. Our engineering team is investigating. Thank you for your patience.

Old Text Clubs Duplicate Resend
  • Resolved
    Resolved

    Text Groove engineers have identified the cause of the earlier issue involving previously scheduled Text Clubs messages being resent.

    A small subset of messages were resent in error. Our team has rolled out a fix that will prevent this from recurring. Additionally, we are taking steps to further identify the root cause of this issue and are working on ensuring it does not happen again.

    A postmortem report will be published. Thank you for your patience and apologies for any inconvenience this may have caused.

  • Identified
    Identified

    Our engineers have identified the root cause of the issue and are working on a solution.

    Thank you for your patience as we solve this.

  • Investigating
    Investigating
    Text Groove is investigating an issue where a number of old Text Clubs resent. Engineers are investigating and will provide additional information shortly.
Text Clubs Sending Infrastructure
  • Completed
    February 07, 2025 at 5:00 PM
    Completed
    February 07, 2025 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    February 07, 2025 at 5:00 AM
    In progress
    February 07, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    February 07, 2025 at 5:00 AM
    Planned
    February 07, 2025 at 5:00 AM

    Text Groove will be performing important maintenance on our text clubs sending infrastructure this evening. While no impact is expected, please check the status of your Text Clubs sends after they are processed. If you experience any issues with your text clubs, please contact our support team by email at support@textgroove.com.

    Start Time: 02/07/2025 00:00 EST
    End Time: 02/07/2025 12:00 EST
    Impact: No Impact Expected

Feb 2025 to Apr 2025

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