Text Groove - Notice history

All systems operational

Text Groove Application - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.79%May · 100.0%

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Mar 2025
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Text Groove Authentication - Operational

100% - uptime
Mar 2025 · 99.99%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
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Text Groove API - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.79%May · 100.0%

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Mar 2025
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Notice history

May 2025

Inbound Message Latency
  • Identified
    Identified

    Text Groove engineers have implemented a fix for this issue in the short term. Our team continues to work on a long-term fix. At this time, if this issue should reccur, our team will update this status ticket accordingly. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove is currently experiencing inbound message processing and latency on a subset of our numbers. Text Groove engineers are engaged and investigating this issue. Thank you for your patience.

Message Processing Delays
  • Resolved
    Resolved

    This issue has been fully resolved. Thank you for your patience and sorry for any inconvenience this may have caused.

  • Monitoring
    Monitoring

    Message traffic should now be restored. Our team will continue to monitor this issue for a short period. If you continue to see message delivery delays, both inbound or outbound, please contact support@textgroove.com. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove engineers are investigating message processing delays on our network. Thank you for your patience.

Messaging Failures - Toll-Free
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our upstream messaging aggregator has implemented a fix for this issue. Message traffic should now be restored. Our team will continue to monitor this issue for a short period. If you continue to see message delivery failures, both inbound or outbound, please contact support@textgroove.com. Thank you for your continued patience.

  • Identified
    Identified

    Text Groove engineers have identified the issue affecting message delivery on a subset of TFNs on our network. We have engaged our upstream messaging partner for assistance with a resolution. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove engineers are investigating an incident causing messaging failures to a subset of Toll Free numbers on our network. Thank you for your patience.

Apr 2025

Periodic Network Timeouts / 500 Errors in Atlanta Datacenter
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    At this time, Text Groove engineers are monitoring this issue. We have not seen a recurrence in 48 hours and will continue monitoring for a period of time before fully resolving the issue. Thank you for your continued patience.

  • Update
    Update

    Text Groove engineers continue to experience periodic issues with network connectivity in our Atlanta region. This may result in short periods of platform availability issues or 500 errors for clients hosted in our Atlanta region. Our engineers have engaged our hosting provider and are investigating the root cause of this issue with their team.

    Thank you for your patience.

  • Investigating
    Investigating

    We are actively working with our Atlanta hosting provider to investigate and resolve the intermittent connectivity issues we have been experiencing. We will provide further updates as more information becomes available.

Scheduled Maintenance Notice April 25th, 2025 – Atlanta Region
  • Completed
    April 26, 2025 at 10:10 AM
    Completed
    April 26, 2025 at 10:10 AM

    Maintenance completed. However, systems with Atlanta are having intermittent issues which are currently trying to be resolved by our service provider.

  • Update
    April 26, 2025 at 7:32 AM
    In progress
    April 26, 2025 at 7:32 AM

    Maintenance is still ongoing at this time.

  • Update
    April 26, 2025 at 5:33 AM
    In progress
    April 26, 2025 at 5:33 AM

    System maintenance is still ongoing.

  • In progress
    April 26, 2025 at 4:00 AM
    In progress
    April 26, 2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    April 26, 2025 at 4:00 AM
    Planned
    April 26, 2025 at 4:00 AM
    On April 25 at approximately 9:00 PM PST, we will be performing a planned migration of our Atlanta region databases to a new backend system. During this maintenance window, all services in the Atlanta region will be temporarily unavailable, including: - Incoming and outgoing text messages - Platform access - API requests We estimate the maintenance will take approximately 2 hours to complete. Real-time updates will be provided on this status page throughout the migration. Once the migration is completed all messages received during this time will be processed when the new databases are online. We appreciate your understanding and patience as we work to enhance the performance and reliability of our systems.
10DLC Delivery Issue - USA - AT&T
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC on AT&T.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Elevated Error Rates - Canada
  • Resolved
    Resolved

    This issue has been fully resolved. Text Groove engineers will continue to monitor and are investigating the root cause of this issue to ensure it doesn't continue to affect our platform. Thank you for your patience.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We're currently investigating elevated error rates for a subset of clients in Canada. Our engineers are investigating this. Updates will be provided as they are available.

    Thank you for your patience.

Elevated Error Rates - Canada
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We're currently investigating elevated error rates for a subset of clients in Canada. Our engineers are investigating this. Updates will be provided as they are available.

    Thank you for your patience.

Mar 2025

Delivery Issue - US Long Code - T Mobile
  • Resolved
    Resolved

    A fix has been deployed for the affected numbers. This issue is now resolved. Thank you for your patience.

  • Update
    Update

    Text Groove engineers have been advised that fix for the underlying issue is scheduled for 4/2/25 by T-Mobile's aggregation partner. We are continuing to engage with our partners to see if that can be expedited. Thank you for your continued patience.

  • Update
    Update

    Text Groove's upstream aggregator is continuing to escalate with T-Mobile on the issue and they are engaged with the relevant parties to work towards a repair.

    Impact: Periodic Inbound message delays and failures from T-Mobile to 10DLC codes.

    There is no ETR at this time. Thank you for your continued patience.

  • Update
    Update

    Text Groove's upstream aggregator is continuing to escalate with T-Mobile on the issue and they are engaged with the relevant parties. There is no ETR at this time. Thank you for your continued patience. This is limited to inbound messaging traffic from T-Mobile on US long code.

  • Identified
    Identified

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with US Long Code on T-Mobile.


    Impact: Inbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Delivery Issue - US Long Code - AT&T MMS
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with MMS on AT&T.


    Impact: Inbound and outbound MMS delays on AT&T

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Text Groove Support Phone Number is Offline
  • Resolved
    Resolved

    The incident with our Toll Free number has been resolved. Thank you.

  • Investigating
    Investigating

    We are currently investigating this incident.

    You may or may not be able to reach us on our toll-free number. Please reach out to support@textgroove.com for support.

    Thank you

Text Groove Authentication Issues
  • Resolved
    Resolved

    After an extended period of monitoring, we are considering this incident resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    Text Groove's authentication system is now operating normally. The previous issues were linked to an incident with our upstream infrastructure hosting partner. Our engineering team has confirmed that services are fully restored and continues to monitor for any further issues.

    Thank you for your patience, and we appreciate your support!

  • Investigating
    Investigating

    Text Groove is currently investigating an issue affecting our platform authentication system. Engineers are working on identifying the issue. Thank you for your patience.

Mar 2025 to May 2025

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