Text Groove - Notice history

All systems operational

Text Groove Application - Operational

100% - uptime
Apr 2025 · 99.79%May · 100.0%Jun · 99.90%

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Apr 2025
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Text Groove Authentication - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 99.90%

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Apr 2025
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Jun 2025

Text Groove API - Operational

100% - uptime
Apr 2025 · 99.79%May · 100.0%Jun · 99.90%

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Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

Elevated Error Rates - Text Groove Platform and Website
  • Resolved
    Resolved

    This incident has been resolved. Text Groove's network security vendor Cloudflare has confirmed a resolution to this issue that was caused by an upstream Google Cloud Platform outage.

    All services have been restored and the platform is functioning as normal.

    We expect a full postmortem to be made available to us in the near future. At that time, Text Groove will post a postmortem of our own once we fully understand the scope and if there is anything our team can do to mitigate this issue in the future.

    Thank you for your patience.

  • Monitoring
    Monitoring
    Text Groove engineers are starting to see services restored. Users should now be able to sign back into their Text Groove system. Our system and message delivery may be slower than usual as they recover and message queues are processed. Engineers are monitoring at this time.
  • Update
    Update

    Text Groove continues to experience platform availability issues caused by a global Cloudflare outage. Their team is working towards a full resolution. At this time, they have not provided any ETA for services to be restored.

    Our team is engaged with them as they work towards restoring services. Thank you for your continued patience.

  • Update
    Update
    Text Groove continues to experience platform availability issues caused by a global Cloudflare outage. Their team is working towards a full resolution. At this time, they have not provided any ETA for services to be restored. Our team is engaged with them as they work towards restoring services. Thank you for your continued patience.
  • Update
    Update

    Text Groove's CDN and network security provider, Cloudflare, continues to experience a global outage. They have declared this issue on their status page here: https://www.cloudflarestatus.com/incidents/25r9t0vz99rp

    Our team continues to work with our vendor to understand the full impact and estimate a resolution time. Thank you for your continued patience.

  • Identified
    Identified

    Text Groove engineers have identified this issue as linked to a global outage with Cloudflare, our CDN and network security provider. We have engaged their team for an update. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Degraded Performance - AT&T
  • Resolved
    Resolved

    AT&T has fully resolved this issue. If you continue to experience any message delivery failures to one or more networks, please open a support ticket by email to support@textgroove.com.

  • Monitoring
    Monitoring

    AT&T has confirmed that the issue affecting message delivery has been resolved.

    Text Groove is currently conducting internal tests to ensure there is a full service restoration. We appreciate your patience and will provide a final confirmation once testing is complete.

  • Update
    Update

    Text Groove engineers, as well as engineers from our upstream aggregator, have been in close contact with AT&T regarding this issue. AT&T has stated that an update will be pushed from their side to resolve this issue. At this time, we do not have an ETA for this, except that AT&T has told us it should be pushed within the next day. Updates will be posted when they are made available. Thank you for your continued patience.

  • Identified
    Identified

    Text Groove has identified the cause of the issue with AT&T and have escalated this to the carrier for a resolution. This is affecting a subset of numbers on our network for inbound and outbound message delivery. We will continue to update you as more information is made available.


    Thank you for your patience.

  • Investigating
    Investigating

    Text Groove has received reports of increased messaging issues on a subset of long codes with AT&T customers.

    Updates will be shared as they are available. Thank you for your patience.

Messaging Failures - Subset of Toll-Free Numbers
  • Resolved
    Resolved

    This incident has been resolved. Thanks for your patience.

  • Identified
    Identified

    We are seeing a recurrence of this issue upstream from our network. We have engaged our upstream messaging aggregator for an update and fix. Thank you for your patience.

  • Monitoring
    Monitoring

    Text Groove's upstream messaging partner has implemented a fix for this issue. There is a small chance of this issue recurring tomorrow during a regular provisioning job. If this happens, our partner's team will be able to respond accordingly to restore service. Thank you for your continued patience.

  • Identified
    Identified

    Text Groove is aware of an issue affecting message delivery on a small subset of Toll Free numbers on our network. Text Groove is engaged with our upstream aggregator and working towards a resolution. Thank you for your patience.

May 2025

Inbound Message Latency
  • Resolved
    Resolved

    After an extended period, we are considering this issue resolved at this time. Thank you.

  • Identified
    Identified

    Text Groove engineers have implemented a fix for this issue in the short term. Our team continues to work on a long-term fix. At this time, if this issue should reccur, our team will update this status ticket accordingly. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove is currently experiencing inbound message processing and latency on a subset of our numbers. Text Groove engineers are engaged and investigating this issue. Thank you for your patience.

Message Processing Delays
  • Resolved
    Resolved

    This issue has been fully resolved. Thank you for your patience and sorry for any inconvenience this may have caused.

  • Monitoring
    Monitoring

    Message traffic should now be restored. Our team will continue to monitor this issue for a short period. If you continue to see message delivery delays, both inbound or outbound, please contact support@textgroove.com. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove engineers are investigating message processing delays on our network. Thank you for your patience.

Messaging Failures - Toll-Free
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our upstream messaging aggregator has implemented a fix for this issue. Message traffic should now be restored. Our team will continue to monitor this issue for a short period. If you continue to see message delivery failures, both inbound or outbound, please contact support@textgroove.com. Thank you for your continued patience.

  • Identified
    Identified

    Text Groove engineers have identified the issue affecting message delivery on a subset of TFNs on our network. We have engaged our upstream messaging partner for assistance with a resolution. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove engineers are investigating an incident causing messaging failures to a subset of Toll Free numbers on our network. Thank you for your patience.

Apr 2025

Periodic Network Timeouts / 500 Errors in Atlanta Datacenter
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    At this time, Text Groove engineers are monitoring this issue. We have not seen a recurrence in 48 hours and will continue monitoring for a period of time before fully resolving the issue. Thank you for your continued patience.

  • Update
    Update

    Text Groove engineers continue to experience periodic issues with network connectivity in our Atlanta region. This may result in short periods of platform availability issues or 500 errors for clients hosted in our Atlanta region. Our engineers have engaged our hosting provider and are investigating the root cause of this issue with their team.

    Thank you for your patience.

  • Investigating
    Investigating

    We are actively working with our Atlanta hosting provider to investigate and resolve the intermittent connectivity issues we have been experiencing. We will provide further updates as more information becomes available.

Scheduled Maintenance Notice April 25th, 2025 – Atlanta Region
  • Completed
    April 26, 2025 at 10:10 AM
    Completed
    April 26, 2025 at 10:10 AM

    Maintenance completed. However, systems with Atlanta are having intermittent issues which are currently trying to be resolved by our service provider.

  • Update
    April 26, 2025 at 7:32 AM
    In progress
    April 26, 2025 at 7:32 AM

    Maintenance is still ongoing at this time.

  • Update
    April 26, 2025 at 5:33 AM
    In progress
    April 26, 2025 at 5:33 AM

    System maintenance is still ongoing.

  • In progress
    April 26, 2025 at 4:00 AM
    In progress
    April 26, 2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    April 26, 2025 at 4:00 AM
    Planned
    April 26, 2025 at 4:00 AM
    On April 25 at approximately 9:00 PM PST, we will be performing a planned migration of our Atlanta region databases to a new backend system. During this maintenance window, all services in the Atlanta region will be temporarily unavailable, including: - Incoming and outgoing text messages - Platform access - API requests We estimate the maintenance will take approximately 2 hours to complete. Real-time updates will be provided on this status page throughout the migration. Once the migration is completed all messages received during this time will be processed when the new databases are online. We appreciate your understanding and patience as we work to enhance the performance and reliability of our systems.
10DLC Delivery Issue - USA - AT&T
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC on AT&T.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Elevated Error Rates - Canada
  • Resolved
    Resolved

    This issue has been fully resolved. Text Groove engineers will continue to monitor and are investigating the root cause of this issue to ensure it doesn't continue to affect our platform. Thank you for your patience.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We're currently investigating elevated error rates for a subset of clients in Canada. Our engineers are investigating this. Updates will be provided as they are available.

    Thank you for your patience.

Elevated Error Rates - Canada
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We're currently investigating elevated error rates for a subset of clients in Canada. Our engineers are investigating this. Updates will be provided as they are available.

    Thank you for your patience.

Apr 2025 to Jun 2025

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