Text Groove - Notice history

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Text Groove Application - Operational

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Text Groove Authentication - Operational

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Text Groove API - Operational

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Notice history

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Oct 2026

Increased Error Rate
ResolvedDegraded performance9 hours 45 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Text Groove engineers have implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Delivery Issue - Toll Free 8XX Messaging
ResolvedDegraded performance1 hour 29 minutes
  • ResolvedUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Toll Free message delivery


    Impact: Inbound and Outbound Messaging Issues on all Toll Free 8XX Routes and TNs

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Delivery Issue - USA - AT&T
ResolvedDegraded performance5 hours 23 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Carrier engineers have implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC, Short Code, and Toll-Free on AT&T.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Delivery Issue - Canada
ResolvedDegraded performance4 hours 13 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Our upstream aggregator has implemented a fix for this issue. We are monitoring.

    Impact: Messaging on Some CA Short Code and 10DLC routes impacted from 6:20am to 7:05am ET.

    Thank you for your continued patience.

  • InvestigatingUTC

    Text Groove has been notified of some upstream carrier delivery issues affecting Canadian routes.


    Impact: Inbound and Outbound Messaging Failures

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Delivery Issue - Inbound 10DLC & US Short Code
ResolvedDegraded performance4 hours 6 minutes
  • ResolvedUTC

    This issue has been resolved.

  • InvestigatingUTC

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues on Inbound 10DLC & US Short Code.


    Impact: Inbound 10DLC and US Short Code may experience intermittent failures. Not all messages are being received by Text Groove.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Sep 2026

SEP25
Carrier Maintenance - MMS - Canada
CompletedMaintenance2 hours 30 minutes
  • CompletedSeptember 25, 2026 at 10:30 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 25, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 24, 2026 at 6:53 PMUTC

    Text Groove has been informed that our Canadian aggregator will be performing maintenance on their systems. During this time, customers may experience intermittent delays delivering MMS messages to and from end-users. Thank you for your patience.

Delivery Issue - Toll-Free Messaging
ResolvedDegraded performance2 hours 28 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Upstream carrier engineers have identified the root cause of the issue and have implemented a fix. The effectiveness of this resolution is currently being monitored.

    A resolution confirmation will be posted once further verification is received from carrier engineers.

  • InvestigatingUTC

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Toll-Free Messaging


    Impact: Inbound and Outbound Messaging Delays on Toll-Free Numbers

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

SEP15
Carrier Maintenance - 10DLC Routes
CompletedMaintenance7 hours
  • CompletedSeptember 15, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 15, 2026 at 4:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 03, 2026 at 5:24 PMUTC

    Text Groove has been informed that our 10DLC aggregator will be performing maintenance on their systems. During this time, customers may experience intermittent delays delivering messages to and from end-users. Thank you for your patience.

Degraded Performance to App - Contact Capture Links
ResolvedDegraded performance33 minutes
  • ResolvedUTC

    This incident has been resolved. Our engineering team determined that this was an isolated issue affecting a single client, and Contact Capture links were not impacted for the majority of customers. Thank you for your patience.

  • InvestigatingUTC

    Text Groove has received reports of degraded performance affecting the app, specifically related to an issue with Contact Capture links. Our engineering team is investigating.

    Updates will be shared as they are available. Thank you for your patience.

Aug 2026

Delivery Issue - 10DLC SMS - Canada Inbound
ResolvedDegraded performance7 hours 21 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Our upstream aggregator has implemented a fix and we are currently monitoring the result.

  • UpdateUTC

    Text Groove continues to escalate this issue with our upstream aggregator.

  • UpdateUTC

    Text Groove continues to escalate this issue with our upstream aggregator.

  • UpdateUTC

    Text Groove continues to escalate this issue with our upstream aggregator.

  • UpdateUTC

    Text Groove continues to escalate this issue with our aggregator. Please note that this issue is upstream from us and a wider industry-wide issue affecting multiple business messaging platforms. Thank you for your continued patience.

  • UpdateUTC

    Text Groove continues to escalate this issue with our upstream aggregator.

  • IdentifiedUTC

    Text Groove is aware of an issue affecting Inbound SMS on Canada SMS routes affecting a subset of customers. This issue is upstream at the aggregator and as such, we have escalated this with their team. They are investigating this issue further.

  • InvestigatingUTC

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Text Clubs Access Issue
ResolvedDegraded performance1 hour 26 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    The root cause of this issue has been identified. We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    Text Groove has received reports of issues accessing Text Clubs on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Delivery Issue - Canada Short & Long Code
ResolvedDegraded performance17 hours
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Text Groove has been notified of some upstream carrier delivery issues. Our upstream aggregator is currently experiencing platform issues that may result in delivery issues with Canada Long Code and Short Code.


    Impact: Inbound and Outbound Delays, Errors when Sending Messages

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

AUG12
Emergency Maintenance - USA Short Code
CompletedMaintenance4 hours
  • CompletedAugust 12, 2026 at 8:00 PMUTC
    Maintenance has completed successfully
  • In progressAugust 12, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • PlannedAugust 12, 2026 at 2:36 PMUTC

    Our carrier partner is performing emergency maintenance today on US Short Code binds. There may be a short impact to live traffic during the maintenance window. Thanks for your patience.

Delivery Issue - CANADA - Bell
ResolvedDegraded performance24 hours 35 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC, Short Code and Toll-Free on Bell.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

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