Text Groove - Notice history

Our vendor has implemented a fix for this issue. Normal platform behaviour should now be restored.

If you continue to experience issues accessing the platform, please contact support@textgroove.com. Our team will continue to monitor this issue for a short period.

Thank you for your patience as we investigate this.

Our vendor has implemented a fix and is now monitoring performance.

Outbound messages should be sending successfully again.

Thank you for your patience while we worked to resolve this.

We're investigating an issue with outbound messaging with our aggregator affecting 10DLC codes.

Thank you for your continued patience.

Text Groove engineers have observed a full resolution of services. Inbound messages during the outage period will be retried by the carriers over the next couple hours. Our team continues to monitor for any further issues. Thank you for your continued patience.

Text Groove services in our Atlanta datacenter region have been fully restored. Our network security vendor continues to apply a fix on a rolling basis to their backend services, which is expected to be completed over the next 30-45 minutes. As this is completed, we expect Text Groove services to continue to be restored. Thank you for your continued patience.

Text Groove engineers are beginning to see services recover. At this time, not all services have fully recovered, and we continue to monitor and work towards a full resolution of all services. Thank you for your continued patience.

This incident has been resolved. If you are experiencing any further issues, please reach out to support@textgroove.com. Thank you for your patience.

Text Groove engineers have implemented a fix for this issue and are monitoring the results. Thank you for your continued patience.

Text Groove engineers are continuing to work on a permanent fix for this issue.

AT&T has fully resolved this issue. If you continue to experience any message delivery failures to one or more networks, please open a support ticket by email to support@textgroove.com.

AT&T has confirmed that the issue affecting message delivery has been resolved.

Text Groove is currently conducting internal tests to ensure there is a full service restoration. We appreciate your patience and will provide a final confirmation once testing is complete.

Text Groove engineers, as well as engineers from our upstream aggregator, have been in close contact with AT&T regarding this issue. AT&T has stated that an update will be pushed from their side to resolve this issue. At this time, we do not have an ETA for this, except that AT&T has told us it should be pushed within the next day. Updates will be posted when they are made available. Thank you for your continued patience.

Text Groove has identified the cause of the issue with AT&T and have escalated this to the carrier for a resolution. This is affecting a subset of numbers on our network for inbound and outbound message delivery. We will continue to update you as more information is made available.

Thank you for your patience.

This incident has been resolved. Thanks for your patience.

We are seeing a recurrence of this issue upstream from our network. We have engaged our upstream messaging aggregator for an update and fix. Thank you for your patience.

Text Groove's upstream messaging partner has implemented a fix for this issue. There is a small chance of this issue recurring tomorrow during a regular provisioning job. If this happens, our partner's team will be able to respond accordingly to restore service. Thank you for your continued patience.