Text Groove - Notice history

All systems operational

Text Groove Application - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2025
Oct 2025
Nov 2025

Text Groove Authentication - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2025
Oct 2025
Nov 2025

Text Groove API - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2025
Oct 2025
Nov 2025

Notice history

Nov 2025

Delivery Issue - USA and Canada 10DLC Long Code
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our upstream messaging aggregator has implemented a fix to mitigate this issue. They are monitoring as queues are processed and message delivery returns to real time. At this time, some inbound messaging may still be delayed. Thank you for your continued patience.

  • Update
    Update

    Our upstream partner continues to investigate and work to mitigate an issue affecting message delivery on 10DLC in US and a subset of Canada. Inbound messages may be delayed or duplicated, and outbound messages may have errors. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC in USA and a subset of Canada.


    Impact: Inbound and Outbound Message Delays and Failures. Some inbound messages may be delayed or show up as blank.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Oct 2025

Delivery Issue - USA and Canada 10DLC
  • Resolved
    Resolved

    This incident has been resolved. If you experience any further inbound message discrepancies, please contact support@textgroove.com and our team will be happy to assist. Thank you for your patience.

  • Monitoring
    Monitoring

    Carrier engineers have deployed a fix and are now seeing services fully recover. They are monitoring as queues clear and messages are retried. Additional updates will be shared as they are available. Thank you for your continued patience.

  • Identified
    Identified

    Engineers at our messaging aggregator have now identified the issue causing inbound message delays and failures on US 10DLC as well as a subset of Canada 10DLC numbers. Carrier engineers continue to work on a fix. Thank you for your continued patience.

  • Update
    Update

    Text Groove engineers have engaged the upstream provider and are working on this issue. Inbound messages still appear to be impacted with some messages arriving blank. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC.

    Impact: Messages are arriving with no message content.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Increased Error Rate - Platform
  • Resolved
    Resolved

    Our cloud security vendor has confirmed this incident has been fully resolved.

  • Monitoring
    Monitoring

    Text Groove engineers have pushed a fix that has mitigated this issue. We are continuing to monitor for any changes. Thank you for your patience.

  • Identified
    Identified

    Text Groove has identified the issue as linked to a false positive block by our cloud security partner. Some legitimate web app requests are being blocked and this is causing unexpected platform behaviour for a subset of users. Engineers have engaged our cloud security partner and are working towards a fix. Thank you for your patience.

  • Investigating
    Investigating

    Text Groove engineers are currently investigating an issue causing degraded platform performance and increased errors. Updates will be posted as they are available. Thank you for your patience.

Delivery Issue - Canada Long Code and Short Code - MMS
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with MMS on short code and long code in Canada.


    Impact: Inbound and Outbound MMS Delays and Failuree

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Delivery Issue - Bell - Canada Short Code
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are no longer receiving any errors and it appears messages are routing correctly. We are monitoring and continue to confirm a full resolution with our messaging aggregation partner. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove is currently experiencing an carrier-side outage with inbound messaging on the Bell network towards Canadian short codes.


    Impact: Inbound Message Failures from Bell Handsets towards Canadian Short Codes

    We have engaged our upstream carrier partners who are are investigating. Updates will be posted as they are made available. Thank you for your patience.

Sep 2025

Delivery Issue - USA - T-MOBILE
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Toll-Free, 10-DLC, and Short Code on T-Mobile


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Carrier Maintenance - Toll-Free SMS & MMS
  • Completed
    September 04, 2025 at 7:00 AM
    Completed
    September 04, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    September 04, 2025 at 3:00 AM
    In progress
    September 04, 2025 at 3:00 AM
    Maintenance is now in progress
  • Planned
    September 04, 2025 at 3:00 AM
    Planned
    September 04, 2025 at 3:00 AM

    Text Groove has been informed that the industry Toll-Free messaging aggregator will be performing planned maintenance on their systems. During this time, customers may experience intermittent delays delivering messages to and from end-users. Thank you for your patience.

    Start Time: 2025-09-03 11:00 PM EDT
    End Time: 2025-09-04 3:00 AM EDT

    Impact: Clients may experience delayed or failed Toll Free inbound and outbound traffic towards the United States and Canada.

Sep 2025 to Nov 2025

Next