Text Groove - Notice history

The issue causing inbound message delays for a subset of users in our Atlanta datacenter has now been resolved. Everything should now be working properly. Thank you for your patience.

Carrier engineers have implemented a solution which is currently yielding normal delivery activity for US SMS Long Code and Toll Free on AT&T.

The solution results for inbound and outbound MMS are yet to be reported. Further updates will confirm a total resolution.

Engineers have identified the cause of this incident and are working towards resolution.

Text Groove engineers have pushed a fix for the issue being experienced by a small subset of users in our Canadian datacenter. We are monitoring the results, but message delivery should now be returned to normal. Thank you for your continued patience.

Text Groove engineering has identified the root cause of this issue. This issue affects a small subset of Text Groove numbers in Canada. Engineering is working on deploying a fix. Thank you for your continued patience.

Text Groove engineers have identified the cause of the earlier issue involving previously scheduled Text Clubs messages being resent.

A small subset of messages were resent in error. Our team has rolled out a fix that will prevent this from recurring. Additionally, we are taking steps to further identify the root cause of this issue and are working on ensuring it does not happen again.

A postmortem report will be published. Thank you for your patience and apologies for any inconvenience this may have caused.

Our engineers have identified the root cause of the issue and are working on a solution.

Thank you for your patience as we solve this.

This incident has been resolved by our upstream partners.

Engineers have identified the cause of this incident and are working towards resolution.

We are now seeing a drop in error rates and a return to normal traffic routing associated with a previous Cloudflare incident affecting connections to their datacenter in Western Canada. Our team is engaged with Cloudflare to determine a root cause and if any further action is required by our teams. Thank you for your patience.

We implemented a fix and are currently monitoring the result. A further update will confirm full resolution. Thank you for your continued patience and sorry for any inconvenience this may have caused.

Text Groove engineers have identified the issue and are working on implementing a fix. Thank you.

Text Groove engineers continue to investigate this issue. It is affecting a subset of users who are hosted in our New York region. Thank you for your continued patience.