Text Groove - Notice history

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Notice history

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Jul 2026

Delivery Issue - USA - T-Mobile
ResolvedDegraded performance5 hours 52 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Increased Error Rate - Canada Users
ResolvedPartial outage2 hours 15 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Text Groove engineers have implemented a fix. Service should now be restored to the affected users. Our team continues to monitor for stability. Thank you again for your continued patience.

  • IdentifiedUTC

    Text Groove engineers have identified the root cause of the issue affecting a subset of users in Toronto and are working on a fix.

    IMPACT: Platform availability for a small subset of Text Groove customers located in Canada.

    Thank you for your continued patience.

  • InvestigatingUTC

    Text Groove has received reports of increased error rates on the platform for a subset of users located in Canada. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Delivery Issue - USA - T-Mobile
ResolvedDegraded performance5 hours 5 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Delivery Issue - USA - T-Mobile
ResolvedDegraded performance5 hours 44 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Jun 2026

Increased Error Rate
ResolvedDegraded performance36 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Delivery Issue - CA/US Short and Long Code
ResolvedMajor outage17 hours 24 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Upstream carrier engineers have implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Inbound and Outbound messages on Canadian Short Code, Long Code, and a subset of US Long Code.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Increased Error Rate
ResolvedMajor outage7 hours 19 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    Text Groove has received reports of increased error rates on the platform affecting a subset of customers. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Minor Outage
ResolvedDegraded performance24 hours 7 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

May 2026

Delivery Issue - US TFN - Verizon
ResolvedDegraded performance20 hours 58 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with TFN on Verizon.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Increased Error Rate - Toronto Datacenter
ResolvedDegraded performance2 hours 14 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result. Thank you for your continued patience.

  • InvestigatingUTC

    Text Groove has received reports of increased error rates on the platform affecting a subset of users in the Toronto region. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

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