Text Groove - Notice history

All systems operational

Text Groove Application - Operational

100% - uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 98.96%

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Jun 2024
Jul 2024
Aug 2024

Text Groove Authentication - Operational

100% - uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

Text Groove API - Operational

100% - uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 98.96%

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Jun 2024
Jul 2024
Aug 2024

Notice history

Aug 2024

Issues with New York Data Center
  • Resolved
    Resolved
    We are no longer seeing any issues with our New York data center.
  • Monitoring
    Monitoring
    All accounts in our New York datacenter should now be operational again. The outage occurred due to a network interruption our system was unable to automatically recover from. If you have any issues please reach out to support@textgroove.com and we will look into them right away.
  • Identified
    Identified
    We have identified the issue with our New York datacenter and have applied a fix to most accounts. We hope to have everyone operational soon.
  • Investigating
    Investigating
    We are currently experiencing some issues with our New York Data center. During this time some users may not be able to log into their account.
Delivery Issue - Canada - Sasktel
  • Resolved
    Resolved

    Our messaging aggregator has resolved this issue. Thank you for your patience.

  • Investigating
    Investigating

    Text Groove has been informed by our upstream aggregator of possible delivery issues with Sasktel.


    Impact: Possible Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Single Sign-On Failures - Microsoft 365
  • Resolved
    Resolved
    We are no longer seeing issues with Microsoft 365. If you experience any issues going forward please open a support ticket.
  • Monitoring
    Monitoring
    Text Groove engineers have applied a fix to Microsoft 365 Single Sing On and are currently monitoring for any additional errors.
  • Investigating
    Investigating
    Text Groove is aware of an issue affecting logins through Microsoft 365 for a subset of customers. Our engineers have engaged the appropriate partner and are working towards a fix. Thank you for your patience.
Scheduled Text Clubs - Not Sending
  • Resolved
    Resolved
    After monitoring scheduled Text Clubs they are sending as expected. If you experience any issues please reach out to support.
  • Monitoring
    Monitoring

    Engineering has implemented and tested a fix and are currently monitoring the system.

  • Investigating
    Investigating

    Text Groove is aware of an issue where some previously scheduled Text Clubs messages aren't being processed correctly. Our engineering team is investigating. Thank you for your patience.

Delivery Issue - Bell Canada
  • Resolved
    Resolved
    This issue has been resolved by the relevant carriers. Thank you for your patience.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Text Groove is currently experiencing delivery issues with Bell Canada.


    Impact: Possible inbound and outbound messaging delays.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Jul 2024

No notices reported this month

Jun 2024

Inbound Message Encoding - Bell Canada
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your continued patience.

  • Monitoring
    Monitoring

    We are currently seeing properly encoded MOs from Bell. Text Groove engineers continue to monitor for any further abnormalities. Thank you for your continued patience.

  • Update
    Update

    Text Groove continues to observe message encoding issues for all SMS originating from Bell Canada's network. Relevant carrier teams continue to investigate. Thank you for your continued patience.

  • Investigating
    Investigating

    Bell Canada is currently experiencing encoding issues for all SMS originating from their network. Relevant carrier teams are investigating this issue. Thank you for your patience.

Jun 2024 to Aug 2024

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