Text Groove - Notice history

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Text Groove Application - Operational

99.75% uptime
Nov 2025 · 99.23%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
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Text Groove Authentication - Operational

99.75% uptime
Nov 2025 · 99.23%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
Dec 2025
Jan 2026

Text Groove API - Operational

99.75% uptime
Nov 2025 · 99.23%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
Dec 2025
Jan 2026

Notice history

View current status

Jan 2026

Delivery Issue - USA - AT&T
ResolvedDegraded performance25 hours 44 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code, Toll-Free, and 10DLC on AT&T.


    Impact: Inbound and Outbound Message Delays.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Delivery Issue - USA - Verizon
ResolvedDegraded performance20 hours 13 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with messaging on Verizon.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Dec 2025

Delivery Issue - Inbound MMS - US and Canada 10DLC
ResolvedDegraded performance67 hours 59 minutes
  • Resolved
    UTC
    Resolved

    Upstream carrier engineers have resolved this issue. MMS messages are now flowing in both directions on the previously affected routes. If you continue to experience any issues with MMS, please contact support@textgroove.com

    Thank you for your patience and sorry for any inconvenience this issue may have caused.

  • Update
    UTC
    Update

    Our upstream aggregator continues to work on a fix for this issue. Thank you for your continued patience.

  • Update
    UTC
    Update

    Engineers at our upstream aggregation partner have begun implementing a fix for this issue. Some MMS is now being delivered. Further remediation is being implemented at this time and a full fix is expected before 8pm ET. Updates will continue to be shared as they are available.

  • Identified
    UTC
    Identified

    Upstream carriers are continuing to work on a fix for this incident. They have identified the root cause and are working on implementing a fix. Thank you for your continued patience.

  • Investigating
    UTC
    Investigating

    Text Groove is investigating an issue affecting inbound MMS on some 10DLC routes. We have engaged our aggregation partner is and are investigating now.


    Impact: Inbound MMS Failures on a subset of 10DLC Routes

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Delivery Issue - USA AT&T - Inbound to 10DLC
ResolvedDegraded performance2 hours 1 minute
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Text Groove is investigating an upstream carrier delivery issue. At this time, Inbound Traffic from AT&T to Text Groove 10DLC Numbers is experiencing issues.


    Impact: Inbound Messages from AT&T to 10DLC Numbers Lost or Delayed

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Nov 2025

Delivery Issue - USA - Verizon Wireless
Resolved3 hours
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Carrier engineers have implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC on Verizon Wireless.


    Impact: Inbound and Outbound Message Delays to and from Verizon Wireless

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

MMS Delivery Issue - USA & Canada - Text Groove
Resolved1 hour 23 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    If you continue to experience issues, please reach out to us at support@textgroove.com.

  • Monitoring
    UTC
    Monitoring

    Text Groove engineers have implemented a fix and are currently monitoring the result. As the fix is rolled out, users are free to re-test outbound MMS messaging at this time.

    Another update will confirm a complete resolution of the issue. Thank you for your patience.

  • Identified
    UTC
    Identified

    Text Groove engineers have identified a deliverability issue affecting outbound MMS messaging.


    Impact: Outbound MMS Message Delays / Failures

    Text Groove engineers are working on a solution for this issue. Updates will be posted as they are made available. Thank you for your patience.

Delivery Issue - US - T-Mobile
Resolved2 hours 12 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Upstream carrier engineers have implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Toll Free and Long Code SMS and MMS on T-Mobile.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Platform Availability
ResolvedMajor outage5 hours 33 minutes
  • Resolved
    UTC
    Resolved

    Text Groove is no longer seeing any errors towards our systems.

  • Update
    UTC
    Update

    Cloudflare has implemented a fix and we are starting to see improvements on our system. We will continue to provide updates as the system comes back online fully. Thank you for your patience.

  • Update
    UTC
    Update

    Cloudflare is still working on a fix. While some parts of our system are operational, some parts are still offline. We are continuing to work with them to resolve the issue.

  • Identified
    UTC
    Identified

    Text Groove has determined the issue to be with an upstream DNS/CDN provider. We are continuing to work with them to restore services.

  • Investigating
    UTC
    Investigating

    Text Groove has received reports of increased error rates on the platform due to an issue with a third party. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Delivery Issue - USA and Canada 10DLC Long Code
ResolvedDegraded performance16 hours 1 minute
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our upstream messaging aggregator has implemented a fix to mitigate this issue. They are monitoring as queues are processed and message delivery returns to real time. At this time, some inbound messaging may still be delayed. Thank you for your continued patience.

  • Update
    UTC
    Update

    Our upstream partner continues to investigate and work to mitigate an issue affecting message delivery on 10DLC in US and a subset of Canada. Inbound messages may be delayed or duplicated, and outbound messages may have errors. Thank you for your continued patience.

  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC in USA and a subset of Canada.


    Impact: Inbound and Outbound Message Delays and Failures. Some inbound messages may be delayed or show up as blank.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

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