Text Groove - Notice history

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Text Groove Application - Operational

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Text Groove Authentication - Operational

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Text Groove API - Operational

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Mar 2026
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Notice history

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May 2026

Delivery Issue - US TFN - Verizon
ResolvedDegraded performance20 hours 58 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with TFN on Verizon.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Increased Error Rate - Toronto Datacenter
ResolvedDegraded performance2 hours 14 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result. Thank you for your continued patience.

  • InvestigatingUTC

    Text Groove has received reports of increased error rates on the platform affecting a subset of users in the Toronto region. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Apr 2026

Delivery Issue - USA - AT&T
ResolvedDegraded performance5 hours 38 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    Text Groove continues to experience degraded message delivery between AT&T and US Long Codes. We have engaged our upstream messaging aggregator for a fix. Thank you for your continued patience.

  • UpdateUTC

    We are working with our upstream partner to identify an issue with AT&T messaging on 10DLC routes. Thank you for your continued patience.

  • InvestigatingUTC

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with AT&T.


    Impact: Inbound and outbound message delays on AT&T.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Inbound Message Processing Delays
ResolvedMajor outage2 hours 2 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    Text Groove engineers are investigating an issue causing inbound message processing delays for some numbers. At this time, some inbound messaging may be delayed and queued. Thank you for your patience.

  • InvestigatingUTC

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Increased Error Rate
ResolvedMajor outage46 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Various Queuing Delays
ResolvedDegraded performance6 hours 33 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    Text Groove is currently experiencing various queuing delays across the platform. Our engineering team is actively working towards a fix. Some webhook notifications or inbound message processing may be delayed. Thank you for your patience.

Delivery Issue - USA - New York (NY) Data Centre
ResolvedDegraded performance18 hours 39 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    Text Groove is aware of queuing delays affecting our New York data centre.


    Impact: Inbound and Outbound Message Delays- messages may arrive in batches or experience delays.

    Engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Mar 2026

--newline-- Display Issue
ResolvedDegraded performance6 hours 2 minutes
  • ResolvedUTC

    This incident has been resolved. Thank you for your continued patience.

  • InvestigatingUTC

    We are currently investigating an incident with --newline-- being displayed in Text Groove on some messages on line breaks. Our engineering team is investigating. Thank you for your patience.

Delivery Issue - Inbound Toll-Free Messaging
ResolvedMajor outage41 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Upstream carrier engineers have implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Inbound Toll-Free Messaging


    Impact: Inbound Messaging Delays on Toll-Free Numbers

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Increased Error Rate
ResolvedDegraded performance8 hours 26 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Text Groove engineers have implemented a fix and are currently monitoring the result. Thank you for your continued patience this morning.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident. This issue appears to be mostly be affecting users in the Midwest USA.

    Impact: Regional platform availability issues.

    Thank you for your continued patience.

  • InvestigatingUTC

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

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