Text Groove - Notice history

All systems operational

Text Groove Application - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 99.23%

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Text Groove Authentication - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 99.23%

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Sep 2025
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Text Groove API - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 99.23%

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Sep 2025
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Notice history

Nov 2025

Delivery Issue - USA - Verizon Wireless
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Carrier engineers have implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC on Verizon Wireless.


    Impact: Inbound and Outbound Message Delays to and from Verizon Wireless

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

MMS Delivery Issue - USA & Canada - Text Groove
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    If you continue to experience issues, please reach out to us at support@textgroove.com.

  • Monitoring
    UTC
    Monitoring

    Text Groove engineers have implemented a fix and are currently monitoring the result. As the fix is rolled out, users are free to re-test outbound MMS messaging at this time.

    Another update will confirm a complete resolution of the issue. Thank you for your patience.

  • Identified
    UTC
    Identified

    Text Groove engineers have identified a deliverability issue affecting outbound MMS messaging.


    Impact: Outbound MMS Message Delays / Failures

    Text Groove engineers are working on a solution for this issue. Updates will be posted as they are made available. Thank you for your patience.

Delivery Issue - US - T-Mobile
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Upstream carrier engineers have implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Toll Free and Long Code SMS and MMS on T-Mobile.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Platform Availability
  • Resolved
    UTC
    Resolved

    Text Groove is no longer seeing any errors towards our systems.

  • Update
    UTC
    Update

    Cloudflare has implemented a fix and we are starting to see improvements on our system. We will continue to provide updates as the system comes back online fully. Thank you for your patience.

  • Update
    UTC
    Update

    Cloudflare is still working on a fix. While some parts of our system are operational, some parts are still offline. We are continuing to work with them to resolve the issue.

  • Identified
    UTC
    Identified

    Text Groove has determined the issue to be with an upstream DNS/CDN provider. We are continuing to work with them to restore services.

  • Investigating
    UTC
    Investigating

    Text Groove has received reports of increased error rates on the platform due to an issue with a third party. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Delivery Issue - USA and Canada 10DLC Long Code
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our upstream messaging aggregator has implemented a fix to mitigate this issue. They are monitoring as queues are processed and message delivery returns to real time. At this time, some inbound messaging may still be delayed. Thank you for your continued patience.

  • Update
    UTC
    Update

    Our upstream partner continues to investigate and work to mitigate an issue affecting message delivery on 10DLC in US and a subset of Canada. Inbound messages may be delayed or duplicated, and outbound messages may have errors. Thank you for your continued patience.

  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC in USA and a subset of Canada.


    Impact: Inbound and Outbound Message Delays and Failures. Some inbound messages may be delayed or show up as blank.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Oct 2025

Delivery Issue - USA and Canada 10DLC
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If you experience any further inbound message discrepancies, please contact support@textgroove.com and our team will be happy to assist. Thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    Carrier engineers have deployed a fix and are now seeing services fully recover. They are monitoring as queues clear and messages are retried. Additional updates will be shared as they are available. Thank you for your continued patience.

  • Identified
    UTC
    Identified

    Engineers at our messaging aggregator have now identified the issue causing inbound message delays and failures on US 10DLC as well as a subset of Canada 10DLC numbers. Carrier engineers continue to work on a fix. Thank you for your continued patience.

  • Update
    UTC
    Update

    Text Groove engineers have engaged the upstream provider and are working on this issue. Inbound messages still appear to be impacted with some messages arriving blank. Thank you for your continued patience.

  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC.

    Impact: Messages are arriving with no message content.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Increased Error Rate - Platform
  • Resolved
    UTC
    Resolved

    Our cloud security vendor has confirmed this incident has been fully resolved.

  • Monitoring
    UTC
    Monitoring

    Text Groove engineers have pushed a fix that has mitigated this issue. We are continuing to monitor for any changes. Thank you for your patience.

  • Identified
    UTC
    Identified

    Text Groove has identified the issue as linked to a false positive block by our cloud security partner. Some legitimate web app requests are being blocked and this is causing unexpected platform behaviour for a subset of users. Engineers have engaged our cloud security partner and are working towards a fix. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    Text Groove engineers are currently investigating an issue causing degraded platform performance and increased errors. Updates will be posted as they are available. Thank you for your patience.

Delivery Issue - Canada Long Code and Short Code - MMS
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with MMS on short code and long code in Canada.


    Impact: Inbound and Outbound MMS Delays and Failuree

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Delivery Issue - Bell - Canada Short Code
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are no longer receiving any errors and it appears messages are routing correctly. We are monitoring and continue to confirm a full resolution with our messaging aggregation partner. Thank you for your continued patience.

  • Investigating
    UTC
    Investigating

    Text Groove is currently experiencing an carrier-side outage with inbound messaging on the Bell network towards Canadian short codes.


    Impact: Inbound Message Failures from Bell Handsets towards Canadian Short Codes

    We have engaged our upstream carrier partners who are are investigating. Updates will be posted as they are made available. Thank you for your patience.

Sep 2025

Delivery Issue - USA - T-MOBILE
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Toll-Free, 10-DLC, and Short Code on T-Mobile


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Carrier Maintenance - Toll-Free SMS & MMS
  • Completed
    September 04, 2025 at 7:00 AMUTC
    Completed
    September 04, 2025 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 04, 2025 at 3:00 AMUTC
    In progress
    September 04, 2025 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 04, 2025 at 3:00 AMUTC
    Planned
    September 04, 2025 at 3:00 AMUTC

    Text Groove has been informed that the industry Toll-Free messaging aggregator will be performing planned maintenance on their systems. During this time, customers may experience intermittent delays delivering messages to and from end-users. Thank you for your patience.

    Start Time: 2025-09-03 11:00 PM EDT
    End Time: 2025-09-04 3:00 AM EDT

    Impact: Clients may experience delayed or failed Toll Free inbound and outbound traffic towards the United States and Canada.

Sep 2025 to Nov 2025

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