Text Groove - Notice history

All systems operational

Text Groove Application - Operational

100% - uptime
Aug 2024 · 98.96%Sep · 99.99%Oct · 100.0%

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Aug 2024
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Text Groove Authentication - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 99.99%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Text Groove API - Operational

100% - uptime
Aug 2024 · 98.96%Sep · 99.99%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Notice history

Oct 2024

Dashboards - Text Feed Issue
  • Resolved
    Resolved

    Text Grove engineers have pushed a fix for this issue. It is now resolved.

  • Monitoring
    Monitoring
    A fix as been applied and we are seeing all Text Feeds working as intended.
  • Update
    Update

    Text Groove continues to investigate this issue with Text Feeds in the dashboards app. This issue affects a small subset of customers. Our engineering team will investigate this issue during business hours beginning at 8am PT. Thank you for your patience.

  • Investigating
    Investigating

    We are currently investigating an issue where Text Feeds are not rendering for a subset of clients. Thank you for your patience.

Delivery Issue - Inbound CA Short Code
  • Resolved
    Resolved

    The upstream aggregator has made a configuration change which we expect to resolve this issue. If you experience further inbound delays on CA Short Code routes, please contact our support team. Thank you for your patience.

  • Identified
    Identified

    The root cause of this has been identified. The relevant parties are working on a fix. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove is currently experiencing periodic inbound delivery issues with CA short code routes.


    Impact: Network congestion causing inbound message delays on CA short code routes.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Inbound Messaging Latency - Canada - TELUS Mobility
  • Resolved
    Resolved

    We have not seen latency specifically from TELUS in the past 24 hours. If you experience further latency, please contact our support team. Thank you.

  • Investigating
    Investigating

    Text Groove is currently experiencing inbound message latency on TELUS Mobility.


    Impact: Inbound Messages may be delayed.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Sep 2024

Message Deliverability Issues - Canada
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    A fix has been implemented. Our teams continue to monitor for stability.

  • Identified
    Identified

    Our aggregator has determined the source of this issue and is working on a fix. Text Groove engineers are currently deploying an internal update that should help to mitigate this issue. Thank you for your continued patience.

  • Update
    Update

    Text Groove's upstream aggregator continues to investigate message delivery issues towards Canada destinations. At this time, we are expanding this issue to include short code routes.

    Impact: Outbound Message Failures towards Canada Destinations on Long and Short Code Routes

    Updates will be posted as they are available. Thank you for your continued patience.

  • Investigating
    Investigating

    We are currently investigating some reported instances delays and failures upstream at our aggregator for Canada Long Code 10DLC routes. Our engineers is in touch with their team and will provide updates as they are available. Thank you for your patience.

Increased Error Rate - Atlanta Region
  • Resolved
    Resolved

    This issue has now been resolved. Thank you for your patience.

  • Monitoring
    Monitoring
    Text Groove engineers have pushed a fix and are monitoring the results. Thank you for your patience.
  • Investigating
    Investigating

    Text Groove has received reports of increased error rates for a subset of users hosted in our Atlanta region. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Increased Error Rate
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Text Groove engineers have identified and rolled a patch for this issue as of 20 minutes ago. We are no longer seeing this issue affecting the platform. Our team is continuing to monitor for additional issues.

  • Investigating
    Investigating

    Text Groove has received reports of increased error rates on the platform for a small subset of uses. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Increased Error Rate
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Text Groove engineers have implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

External Connectivity - Rogers Wireless
  • Completed
    September 03, 2024 at 1:00 PM
    Completed
    September 03, 2024 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    September 03, 2024 at 12:00 PM
    In progress
    September 03, 2024 at 12:00 PM
    Maintenance is now in progress
  • Planned
    September 03, 2024 at 12:00 PM
    Planned
    September 03, 2024 at 12:00 PM

    Our upstream partners have scheduled an upcoming maintenance window with their Rogers and Fido Canada connections. During the window we expect to see a brief delay in outbound messages.

    Start Time: 2024-09-03 08:00 ET
    End Time: 2024-09-03 09:00 ET

    Impact: Clients may observe delayed or failed outbound messages. Clients may also experience delayed inbound messages.

    We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Aug 2024

Issues with New York Data Center
  • Resolved
    Resolved
    We are no longer seeing any issues with our New York data center.
  • Monitoring
    Monitoring
    All accounts in our New York datacenter should now be operational again. The outage occurred due to a network interruption our system was unable to automatically recover from. If you have any issues please reach out to support@textgroove.com and we will look into them right away.
  • Identified
    Identified
    We have identified the issue with our New York datacenter and have applied a fix to most accounts. We hope to have everyone operational soon.
  • Investigating
    Investigating
    We are currently experiencing some issues with our New York Data center. During this time some users may not be able to log into their account.
Delivery Issue - Canada - Sasktel
  • Resolved
    Resolved

    Our messaging aggregator has resolved this issue. Thank you for your patience.

  • Investigating
    Investigating

    Text Groove has been informed by our upstream aggregator of possible delivery issues with Sasktel.


    Impact: Possible Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Single Sign-On Failures - Microsoft 365
  • Resolved
    Resolved
    We are no longer seeing issues with Microsoft 365. If you experience any issues going forward please open a support ticket.
  • Monitoring
    Monitoring
    Text Groove engineers have applied a fix to Microsoft 365 Single Sing On and are currently monitoring for any additional errors.
  • Investigating
    Investigating
    Text Groove is aware of an issue affecting logins through Microsoft 365 for a subset of customers. Our engineers have engaged the appropriate partner and are working towards a fix. Thank you for your patience.
Scheduled Text Clubs - Not Sending
  • Resolved
    Resolved
    After monitoring scheduled Text Clubs they are sending as expected. If you experience any issues please reach out to support.
  • Monitoring
    Monitoring

    Engineering has implemented and tested a fix and are currently monitoring the system.

  • Investigating
    Investigating

    Text Groove is aware of an issue where some previously scheduled Text Clubs messages aren't being processed correctly. Our engineering team is investigating. Thank you for your patience.

Delivery Issue - Bell Canada
  • Resolved
    Resolved
    This issue has been resolved by the relevant carriers. Thank you for your patience.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Text Groove is currently experiencing delivery issues with Bell Canada.


    Impact: Possible inbound and outbound messaging delays.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Aug 2024 to Oct 2024

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