Text Groove - Notice history

All systems operational

Text Groove Application - Operational

100% - uptime
Apr 2025 · 99.79%May · 100.0%Jun · 99.71%

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Text Groove Authentication - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 99.71%

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Apr 2025
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Text Groove API - Operational

100% - uptime
Apr 2025 · 99.79%May · 100.0%Jun · 99.71%

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Apr 2025
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Notice history

Sep 2025

Carrier Maintenance - Toll-Free SMS & MMS
  • Completed
    September 04, 2025 at 7:00 AM
    Completed
    September 04, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    September 04, 2025 at 3:00 AM
    In progress
    September 04, 2025 at 3:00 AM
    Maintenance is now in progress
  • Planned
    September 04, 2025 at 3:00 AM
    Planned
    September 04, 2025 at 3:00 AM

    Text Groove has been informed that the industry Toll-Free messaging aggregator will be performing planned maintenance on their systems. During this time, customers may experience intermittent delays delivering messages to and from end-users. Thank you for your patience.

    Start Time: 2025-09-03 11:00 PM EDT
    End Time: 2025-09-04 3:00 AM EDT

    Impact: Clients may experience delayed or failed Toll Free inbound and outbound traffic towards the United States and Canada.

Aug 2025

Platform Availability & Message Delivery Issues - Canada
  • Resolved
    Resolved
    Text Groove engineers are now experiencing stable message delivery and platform. If you have experienced issues today, please test and confirm a resolution from your side. If you experience any further issues, please contact [support@textgroove.com](mailto:support@textgroove.com) and we will be happy to look into your specific issue further.
  • Update
    Update

    Text Groove engineers are still working on a fix for the issues currently being experienced in our Toronto datacenter. We have engaged our hosting provider as their network is still degraded and our internal systems are experiencing periodic timeouts. Thank you for your continued patience.

  • Update
    Update

    Text Groove engineers continue to work on a permanent fix for the issue. At this time, we do not have an ETA for resolution. The issue stems from a networking issue previously experienced at our hosting company's datacenter in Toronto.

    Impact: Platform, API, and inbound messaging may be impacted in Canada.

    Thank you for your continued patience.

  • Update
    Update

    Text Groove engineers are continuing to work on a fix for this incident. Thank you for your continued patience.

  • Update
    Update

    Text Groove engineers continue to work on implementing a fix.

    Thank you for your continued patience.

  • Update
    Update

    Text Groove engineers continue to investigate and are working on applying a fix.

    Thank you for your continued patience.

  • Identified
    Identified

    Text Groove engineers have identified the root cause of this issue and are working on applying a fix. Thank you for your patience.

  • Investigating
    Investigating

    Text Groove has received reports of increased error rates on the platform affecting Canadian users. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Increased Error Rate
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our vendor has implemented a fix for this issue. Normal platform behaviour should now be restored.

    If you continue to experience issues accessing the platform, please contact support@textgroove.com. Our team will continue to monitor this issue for a short period.

    Thank you for your patience as we investigate this.

  • Investigating
    Investigating

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Increased Error Rate - Outbound Messages
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our vendor has implemented a fix and is now monitoring performance.

    Outbound messages should be sending successfully again.

    Thank you for your patience while we worked to resolve this.

  • Identified
    Identified

    We're investigating an issue with outbound messaging with our aggregator affecting 10DLC codes.

    Thank you for your continued patience.

  • Investigating
    Investigating
    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.
Increased Error Rate
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Text Groove engineers have observed a full resolution of services. Inbound messages during the outage period will be retried by the carriers over the next couple hours. Our team continues to monitor for any further issues. Thank you for your continued patience.

  • Monitoring
    Monitoring

    Text Groove services in our Atlanta datacenter region have been fully restored. Our network security vendor continues to apply a fix on a rolling basis to their backend services, which is expected to be completed over the next 30-45 minutes. As this is completed, we expect Text Groove services to continue to be restored. Thank you for your continued patience.

  • Update
    Update

    Text Groove engineers are beginning to see services recover. At this time, not all services have fully recovered, and we continue to monitor and work towards a full resolution of all services. Thank you for your continued patience.

  • Identified
    Identified
    Text Groove engineers have identified the cause of the issue affecting platform availability and increased error rates for a small subset of users. Engineers have engaged our third-party security vendor to work on a fix. Thank you for your continued patience.
  • Investigating
    Investigating

    Text Groove has received reports of increased error rates on the platform for a subset of users. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Delivery Issue - AT&T
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with AT&T


    Impact: Inbound and Outbound Message Delays towards AT&T.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Jul 2025

Keywords Not Triggering
  • Resolved
    Resolved

    This incident has been resolved. If you are experiencing any further issues, please reach out to support@textgroove.com. Thank you for your patience.

  • Monitoring
    Monitoring

    Text Groove engineers have implemented a fix for this issue and are monitoring the results. Thank you for your continued patience.

  • Identified
    Identified

    Text Groove engineers are continuing to work on a permanent fix for this issue.

  • Investigating
    Investigating

    Text Groove engineers are investigating reports of active keywords not being triggered. Updates for this issue will be posted here. Thank you for your patience.

Jul 2025 to Sep 2025

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