Text Groove - Notice history

All systems operational

Text Groove Application - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 99.82%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Text Groove Authentication - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 99.91%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Text Groove API - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

Delivery Issue - US 10DLC
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Engineers have identified the cause of this incident and are working towards resolution.

  • Investigating
    Investigating

    Text Groove has been notified of an upstream network impairment issue. Our partner is currently experiencing delivery issues with US inbound 10DLC.


    Impact: US Inbound Message Delays

    Relevant engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Increased Error Rate - Cloudflare
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are now seeing a drop in error rates and a return to normal traffic routing associated with a previous Cloudflare incident affecting connections to their datacenter in Western Canada. Our team is engaged with Cloudflare to determine a root cause and if any further action is required by our teams. Thank you for your patience.

  • Investigating
    Investigating
    Text Groove has received reports of increased error rates affecting a subset of users. These errors are originating from our cloud security provider, Cloudflare. Our engineering team is investigating. Thank you for your patience.
Increased Error Rate
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. A further update will confirm full resolution. Thank you for your continued patience and sorry for any inconvenience this may have caused.

  • Identified
    Identified

    Text Groove engineers have identified the issue and are working on implementing a fix. Thank you.

  • Update
    Update

    Text Groove engineers continue to investigate this issue. It is affecting a subset of users who are hosted in our New York region. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove has received reports of increased error rates on the platform for a subset of users hosted in New York. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Nov 2024

Delivery Issue - US SMS/MMS - Verizon
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Text Groove is currently experiencing delivery issues with SMS/MMS on Verizon.


    Impact: Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Carrier Delivery Issue - Canada Toll Free - Freedom
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Carrier updates regarding this incident will be addressed next week.

  • Investigating
    Investigating

    Text Groove is currently experiencing delivery issues with SMS on Toll Free Routes to Freedom.


    Impact: Possible Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Delivery Issue - US 10DLC - T-Mobile
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Text Groove is currently experiencing intermittent delivery issues with 10DLC on T-Mobile.


    Impact: Intermittent inbound and outbound 10DLC message failures

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Text Clubs Data and Reporting Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Text Groove engineers have identified the issue and have implemented a fix. The results of this fix are currently being monitored. Further updates will confirm a complete resolution.

    Thank you for your patience.

  • Investigating
    Investigating

    Text Groove engineers are currently investigating an issue related to Text Clubs data and reporting.

    Thank you for your patience as we identify the cause of this.

Platform Authentication Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Text Groove engineers have implemented a fix for this issue. At this time, login and org switching access has been restored. We are continuing to monitor the results. A further update will confirm full resolution.

  • Update
    Update

    Text Groove engineers continue to work on a fix for this issue. At this time, you may experience errors or issues when logging into the platform (accounts.textgroove.com). Thank you for your continued patience.

  • Update
    Update

    We are continuing to work on a fix for this incident. Thank you for your continued patience.

  • Identified
    Identified

    Text Groove engineers have identified the issue affecting platform login and availability. Our engineering team continues to work on implementing a fix for this issue. Thank you for your continued patience.

  • Update
    Update

    Text Groove continues to investigate an issue with platform availability for a subset of users.

    Impact: Issues logging into and accessing the Text Groove platform.

    Thank you for your patience.

  • Investigating
    Investigating

    Text Groove has received reports of increased error rates on the platform for some users. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Oct 2024

Dashboards - Text Feed Issue
  • Resolved
    Resolved

    Text Grove engineers have pushed a fix for this issue. It is now resolved.

  • Monitoring
    Monitoring
    A fix as been applied and we are seeing all Text Feeds working as intended.
  • Update
    Update

    Text Groove continues to investigate this issue with Text Feeds in the dashboards app. This issue affects a small subset of customers. Our engineering team will investigate this issue during business hours beginning at 8am PT. Thank you for your patience.

  • Investigating
    Investigating

    We are currently investigating an issue where Text Feeds are not rendering for a subset of clients. Thank you for your patience.

Delivery Issue - Inbound CA Short Code
  • Resolved
    Resolved

    The upstream aggregator has made a configuration change which we expect to resolve this issue. If you experience further inbound delays on CA Short Code routes, please contact our support team. Thank you for your patience.

  • Identified
    Identified

    The root cause of this has been identified. The relevant parties are working on a fix. Thank you for your continued patience.

  • Investigating
    Investigating

    Text Groove is currently experiencing periodic inbound delivery issues with CA short code routes.


    Impact: Network congestion causing inbound message delays on CA short code routes.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Inbound Messaging Latency - Canada - TELUS Mobility
  • Resolved
    Resolved

    We have not seen latency specifically from TELUS in the past 24 hours. If you experience further latency, please contact our support team. Thank you.

  • Investigating
    Investigating

    Text Groove is currently experiencing inbound message latency on TELUS Mobility.


    Impact: Inbound Messages may be delayed.

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Oct 2024 to Dec 2024

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