Text Groove - Notice history

Cloudflare Workers experiencing degraded performance

Text Groove Application - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
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Text Groove Authentication - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
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Text Groove API - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Notice history

Sep 2026

Carrier Maintenance - 10DLC Routes
Scheduled for September 15, 2026 at 4:00 AM – 4:00 AMUTC
  • Planned
    September 03, 2026 at 5:24 PMUTC
    Planned
    September 03, 2026 at 5:24 PMUTC

    Text Groove has been informed that our 10DLC aggregator will be performing maintenance on their systems. During this time, customers may experience intermittent delays delivering messages to and from end-users. Thank you for your patience.

Degraded Performance to App - Contact Capture Links
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Our engineering team determined that this was an isolated issue affecting a single client, and Contact Capture links were not impacted for the majority of customers. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    Text Groove has received reports of degraded performance affecting the app, specifically related to an issue with Contact Capture links. Our engineering team is investigating.

    Updates will be shared as they are available. Thank you for your patience.

Aug 2026

Delivery Issue - 10DLC SMS - Canada Inbound
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our upstream aggregator has implemented a fix and we are currently monitoring the result.

  • Update
    UTC
    Update

    Text Groove continues to escalate this issue with our upstream aggregator.

  • Update
    UTC
    Update

    Text Groove continues to escalate this issue with our upstream aggregator.

  • Update
    UTC
    Update

    Text Groove continues to escalate this issue with our upstream aggregator.

  • Update
    UTC
    Update

    Text Groove continues to escalate this issue with our aggregator. Please note that this issue is upstream from us and a wider industry-wide issue affecting multiple business messaging platforms. Thank you for your continued patience.

  • Update
    UTC
    Update

    Text Groove continues to escalate this issue with our upstream aggregator.

  • Identified
    UTC
    Identified

    Text Groove is aware of an issue affecting Inbound SMS on Canada SMS routes affecting a subset of customers. This issue is upstream at the aggregator and as such, we have escalated this with their team. They are investigating this issue further.

  • Investigating
    UTC
    Investigating

    Text Groove has received reports of increased error rates on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Text Clubs Access Issue
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    The root cause of this issue has been identified. We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    Text Groove has received reports of issues accessing Text Clubs on the platform. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Delivery Issue - Canada Short & Long Code
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Text Groove has been notified of some upstream carrier delivery issues. Our upstream aggregator is currently experiencing platform issues that may result in delivery issues with Canada Long Code and Short Code.


    Impact: Inbound and Outbound Delays, Errors when Sending Messages

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Emergency Maintenance - USA Short Code
  • Completed
    August 12, 2026 at 8:00 PMUTC
    Completed
    August 12, 2026 at 8:00 PMUTC
    Maintenance has completed successfully
  • In progress
    August 12, 2026 at 4:00 PMUTC
    In progress
    August 12, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • Planned
    August 12, 2026 at 2:36 PMUTC
    Planned
    August 12, 2026 at 2:36 PMUTC

    Our carrier partner is performing emergency maintenance today on US Short Code binds. There may be a short impact to live traffic during the maintenance window. Thanks for your patience.

Delivery Issue - CANADA - Bell
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with 10DLC, Short Code and Toll-Free on Bell.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Jul 2026

Delivery Issue - USA - T-Mobile
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Increased Error Rate - Canada Users
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Text Groove engineers have implemented a fix. Service should now be restored to the affected users. Our team continues to monitor for stability. Thank you again for your continued patience.

  • Identified
    UTC
    Identified

    Text Groove engineers have identified the root cause of the issue affecting a subset of users in Toronto and are working on a fix.

    IMPACT: Platform availability for a small subset of Text Groove customers located in Canada.

    Thank you for your continued patience.

  • Investigating
    UTC
    Investigating

    Text Groove has received reports of increased error rates on the platform for a subset of users located in Canada. Our engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

Delivery Issue - USA - T-Mobile
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Delivery Issue - USA - T-Mobile
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Text Groove has been notified of some upstream carrier delivery issues. Our partner is currently experiencing delivery issues with Short Code and 10DLC MMS and SMS on T-Mobile.


    Impact: Inbound and Outbound Message Delays

    Relevant carrier engineers are investigating. Updates will be posted as they are made available. Thank you for your patience.

Jul 2026 to Sep 2026

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